“I can always find something that little bit special from this fine emporium-which I’ve been shopping at for decades!Classy stylish kit for the discerning person .”
“Kept in touch with me throughout from the confirmation email to the delivery. Product was exactly as shown on website. Was ordered Wednesday and I received it on fri via dpd”
“I have shopped with Jules B for a number of years and my experience has always been very positive.
Online shopping; Parcels arrive quickly and packaged in a substantial box.
The attention to detail makes the order feel special.”
“Excellent fashion store selling top designer clothing. I have been a regular customer of Jules B for many years. And in my opinion the quality of the clothing they sell and the service is second to none. It has to be again in my opinion. The best independent fashion store selling top quality labels in the country.”
“Quick delivery, however top was folded in box like it wash straight out the wash. Creased, balled up. Not how you’d expect an new shirt to come really.”
“All went well up to the point of returning the hoodie that was too big. I returned the garment in good faith to exchange for a smaller size. I was quite disappointed to be told that the tags had been removed and the garment had damage to its pocket and therefore an exchange will not be offered. Given that the fact that the packaging was damaged on arrival, the removal of tags has no impact on the integrity of the product and that I had no control over the safety of the package in transport, I feel that my request has been badly managed.”
Good Morning Hayder,
I have looked into this for you and can see that you returned the item for an exchange but when our returns team noticed that the tags had been removed and there was damage to the front of the item, this item is then no longer acceptable.
we emailed you to let you know of this and then you responded saying you were not aware of any damage to the garment, you just removed the item from the packaging and tried it on, no mention of damage to the parcel or why the tags were removed.
you then sent a second email saying that the parcel was damaged when you received it, if this is the case you could reject the parcel and the courier would send the item back to us, or you could contact us as soon as you receive the parcel to let us know it was damaged, the damage was only mentioned when we said that the tags were removed and we are not accepting the item back.
we have a policy in place with regards to the tags to ensure that all of our customers receive the goods they have paid for in perfect, brand new condition.
I do apologise this may not be the outcome you may have hoped for but in this case, we have to stick to our policy.
please, don't hesitate to contact us if there is anything further in regards to this we may be able to help you with.
Kind Regards
“Not a great experience at all. They sent the wrong boots and then the boots I had ordered were out of stock. Very disappointing. Also even though the boots were returned promptly and I could see on tracking that they had been delivered i am still waiting for my refund.
Won’t be using this company again”
Good Morning,
I am so sorry to hear of your bad experience with us,
I can see that your refund has been processed today, the item was delivered back to us on Friday and we do not do this service over the weekend, we tend to advise 3-5 working days for your refund to be processed I can see that this may be disappointing when you have already had a bad experience, I sincerely apologise.
it is possible that when the stock came into our warehouse that the item you received was ticketed incorrectly meaning you received the wrong item, this should have been picked up by our dispatch team when they do their quality control checks before the item is sent to you, again, I am sorry for this.
if there is anything we can help you with in the future, please don't hesitate to contact us,
I hope this helps,
Kind Regards,
Bernie
English
