“I can always find something that little bit special from this fine emporium-which I’ve been shopping at for decades!Classy stylish kit for the discerning person .”
“Kept in touch with me throughout from the confirmation email to the delivery. Product was exactly as shown on website. Was ordered Wednesday and I received it on fri via dpd”
“I have shopped with Jules B for a number of years and my experience has always been very positive.
Online shopping; Parcels arrive quickly and packaged in a substantial box.
The attention to detail makes the order feel special.”
“Excellent fashion store selling top designer clothing. I have been a regular customer of Jules B for many years. And in my opinion the quality of the clothing they sell and the service is second to none. It has to be again in my opinion. The best independent fashion store selling top quality labels in the country.”
“Quick delivery, however top was folded in box like it wash straight out the wash. Creased, balled up. Not how you’d expect an new shirt to come really.”
“All went well up to the point of returning the hoodie that was too big. I returned the garment in good faith to exchange for a smaller size. I was quite disappointed to be told that the tags had been removed and the garment had damage to its pocket and therefore an exchange will not be offered. Given that the fact that the packaging was damaged on arrival, the removal of tags has no impact on the integrity of the product and that I had no control over the safety of the package in transport, I feel that my request has been badly managed.”
Good Morning Hayder,
I have looked into this for you and can see that you returned the item for an exchange but when our returns team noticed that the tags had been removed and there was damage to the front of the item, this item is then no longer acceptable.
we emailed you to let you know of this and then you responded saying you were not aware of any damage to the garment, you just removed the item from the packaging and tried it on, no mention of damage to the parcel or why the tags were removed.
you then sent a second email saying that the parcel was damaged when you received it, if this is the case you could reject the parcel and the courier would send the item back to us, or you could contact us as soon as you receive the parcel to let us know it was damaged, the damage was only mentioned when we said that the tags were removed and we are not accepting the item back.
we have a policy in place with regards to the tags to ensure that all of our customers receive the goods they have paid for in perfect, brand new condition.
I do apologise this may not be the outcome you may have hoped for but in this case, we have to stick to our policy.
please, don't hesitate to contact us if there is anything further in regards to this we may be able to help you with.
Kind Regards
English
