“I will never order from them again. The return was a fortune . The box very flimsy. The reason I wouldn’t order from them again is the cost of the return”
Thank you for your review, though I am sorry to hear you have had a poor experience with us.
Upon investigation, I see you did not opt for our Royal Mail returns label to send your order back to us. The postage provides a pre-paid tracked returns service which we offer at a flat rate of £2.50 regardless of the size of the parcel. Unfortunately, as you opted for an alternative service, this will have been based on the weight of your return.
We package all orders in sturdy parcel boxes, which we use to encourage the elimination of single-use plastic. These boxes are prepared and packaged with care by our Dispatch team, who work to ensure all orders arrive with customers both beautifully and safely. I am sorry you did not find the packaging sufficient, and I will be sure to pass this feedback to the appropriate team.
Should you wish to discuss this with us or have any further queries, please feel free to contact us directly through customercare@julesb.co.uk.
Kind regards,
Jules B
“Very quick service. Description and photos on the website very helpful. Oska website only tends to show one photo. Appreciate Jules B providing more, so you really can see style and fit.”
“A great website with an option to pay via Amazon if your a new customer and unsure. So many brands available, if your buying for a gift you may want to check if the item comes in celophane if its something you prefer otherwise arrives in a nice box with tissue and speedy delivery and kept up to date on parcels arrival”
“Ordered this gift after looking everywhere. Placed order on Fri and was delivered free of charge on Mon. Packaging was beautiful , care and attention to detail second to none , most impressed with the product and service”
“excellent service; very quick delivery and easy to send back which i unfortunately had to do. I thought the colours on the website were very accurate. Would highly recommend.”
English
