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Jules B Reviews

4.8 Rating 8,406 Reviews

100 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 8,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for an exchange. No confirmation that item would be sent. Chased and was told update forthcoming. Heard nothing. No refund. No item exchange.”

Helpful Report

(Online UK) - Posted 1 month ago

“You received the return under size jeans on 06/05/2025 and still have not refunded me. Poor customer service. Dated 22/05/2025”

Helpful Report

(Online UK) - Posted 1 month ago

“I have not received my purchase. Was supposed to be delivered on the weekend but not. I have emailed customer service twice and not received any response. Very poor service. I cannot recommend this company. I will be contacting my credit card company to recover the money I paid out if I don’t hear back this week.”

Helpful Report

(Online UK) - Posted 1 month ago

“Deliver what customers order would be a good start also give refund if you can’t deliver what is ordered”

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(Online UK) - Posted 1 month ago

“Not delivered. Twice”

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(Online UK) - Posted 1 month ago

“Have not yet received Unable to track”

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(Online UK) - Posted 1 month ago

“Still haven’t received my order after nearly two weeks. However I’ve received someone else order and now I can get hold of the company to inform them. Dreadful service”

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(Online UK) - Posted 1 month ago

“Still waiting for a response as not even received the dress”

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(Online UK) - Posted 1 month ago

“Poor service”

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(Online UK) - Posted 1 month ago

“As per the above”

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(Online UK) - Posted 1 month ago

“Hi, I have yet to receive my order.”

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(Online UK) - Posted 1 month ago

“Purchasing and delivery was fine, but slow at acknowledging return and issuing a refund.”

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(Online UK) - Posted 2 months ago

“I still didn't receive my order! Kindly double check and get back to me as soon as possible”

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(Online UK) - Posted 2 months ago

“Please could someone reponse to the customer care email I sent.”

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(Online UK) - Posted 3 months ago

“I won't ever shop with you again and if anyone reads this I would advise likewise.”

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(Online UK) - Posted 3 months ago

“I didnt receive my order! I waited for more than 10 days & then i called the customer service they told me that my order returned to you from the shipping company & they are not able to ship it !! U didn’t even refund me yet ! It’s disappointing & a very bad experience!”

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(Online UK) - Posted 4 months ago

“Very slow delivery no mention of additional tax /duty that had to be paid.”

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Posted 2 years ago

“Really poor quality - looked like something you get from a Christmas cracker - ordered two pairs for presents - one pair arrived faulty and unwearable - tried to return both - due to sub-standard finish - Jules B hid behind their "cannot exchange earrings policy" - will not be using Jules B again needless to say.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review, though I am sorry to hear you have had a poor experience with Jules B. It is specified on the listing for all earrings and our returns policy that earrings can not be accepted through returns due to hygiene reasons. This is also clarified in the invoice included in all orders, as earrings are automatically crossed out to imply we can not accept them back. Our team accepted the defective earrings for a full refund, as this is something we could flag directly with the brand. As the other earrings you received were in perfect condition, this is not something we could accept back to flag with the brand, or resell to another customer. I understand this may be disappointing, however, this is in line with the agreed Returns Policy on our website. I am happy to forward your feedback to our management to review returns of earrings in the future. If you wish to discuss this further, please do not hesitate to contact our Customer Care team through customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 2 years ago

“I am a frequent customer and felt extremely disappointed in the service I received. you have a policy which separates online from shop purchases and as a result was unable to swap same items with the shop. if you really care about customer Service give me a call for details. if not, I will be a much less frequent customer than for years previously if at all stuart milligan”

Helpful Report

Posted 2 years ago

Dear Stuart, Thank you for taking the time to leave us a review, though I am sorry you have had a poor experience. As our stores operate on different systems than our Head Office where our returns team operate, stock available in-store can not be exchanged in place of a web order. I understand this is frustrating, so please accept our apologies. Your feedback has been flagged to our management for their consideration. Should you wish to return items purchased online, our colleagues in-store are happy to accept the items to be transferred to our Head Office for a refund or exchange free of charge. If you have any queries or concerns that you wish to discuss further with our Customer Care team, please feel free to send us an email through customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 2 years ago

“Where is my refund?”

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Posted 2 years ago

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Jules B is rated 4.8 based on 8,406 reviews