Jules B Reviews

Name: Jules B
Address: JulesB Head Office, Yellow Brick House, Newcastle United Kingdom, Newcastle upon Tyne
Rating: 4.83

4.8 Rating 8,202 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery no mention of additional tax /duty that had to be paid.”

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Posted 1 year ago

“Really poor quality - looked like something you get from a Christmas cracker - ordered two pairs for presents - one pair arrived faulty and unwearable - tried to return both - due to sub-standard finish - Jules B hid behind their "cannot exchange earrings policy" - will not be using Jules B again needless to say.”

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Posted 1 year ago

Thank you for taking the time to leave us a review, though I am sorry to hear you have had a poor experience with Jules B. It is specified on the listing for all earrings and our returns policy that earrings can not be accepted through returns due to hygiene reasons. This is also clarified in the invoice included in all orders, as earrings are automatically crossed out to imply we can not accept them back. Our team accepted the defective earrings for a full refund, as this is something we could flag directly with the brand. As the other earrings you received were in perfect condition, this is not something we could accept back to flag with the brand, or resell to another customer. I understand this may be disappointing, however, this is in line with the agreed Returns Policy on our website. I am happy to forward your feedback to our management to review returns of earrings in the future. If you wish to discuss this further, please do not hesitate to contact our Customer Care team through customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 1 year ago

“I am a frequent customer and felt extremely disappointed in the service I received. you have a policy which separates online from shop purchases and as a result was unable to swap same items with the shop. if you really care about customer Service give me a call for details. if not, I will be a much less frequent customer than for years previously if at all stuart milligan”

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Posted 1 year ago

Dear Stuart, Thank you for taking the time to leave us a review, though I am sorry you have had a poor experience. As our stores operate on different systems than our Head Office where our returns team operate, stock available in-store can not be exchanged in place of a web order. I understand this is frustrating, so please accept our apologies. Your feedback has been flagged to our management for their consideration. Should you wish to return items purchased online, our colleagues in-store are happy to accept the items to be transferred to our Head Office for a refund or exchange free of charge. If you have any queries or concerns that you wish to discuss further with our Customer Care team, please feel free to send us an email through customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 1 year ago

“Where is my refund?”

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Posted 1 year ago

“Contacted customer service but received no response. Very disappointed”

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Posted 1 year ago

“Website does not show true colours. You state the garment is green but it was not, it was turquoise. I wanted Forest green.”

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Posted 1 year ago

“I’ve waited over a week for a refund and have had no communication since despite Royal Mail confirming the item has reached back to Jules! Disappointing that they can’t even acknowledge and facilitate a fast refund”

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Posted 1 year ago

“I haven't received it???????.”

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Posted 1 year ago

“Disappointed with how they handle returns. Slow response. Didn’t resolve my issue.”

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Posted 1 year ago

“I didn't receive my order. I got an email saying I was going to be refunded £110. As i payed £119,99 i lost in this purchase £9,99 for no reason. I wil never purchase at Jules B again and i will inform all my acquaintances of what happened.”

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Posted 1 year ago

“The colours in the picture, on the website did not match the product I received. Very disappointing will not be ordering from here again.”

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Posted 1 year ago

Hi Robert, Thank you for your feedback, I have looked into this for you and would agree that the image on the website, compared to the belt in person was a little bit brighter. I sincerely apologise for any confusion and please be assured, upon your recommendation, our Photography team has re-shot the images of the belt and updated our website to reflect this. Further to this, I can see that the £2.50 charge for the use of our returns label was added to your refund amount, I have now reversed this and you will receive a complete refund for your order. I understand this was not the ideal shopping experience with us and I am sorry to hear that, I hope this doesn't deter you completely from checking out our website in the future, if you do decide to come back to us please know our Customer Care team would love to assist you with any queries you may have in the future. Kind Regards, Bernie Jules B Customer Care

Posted 1 year ago

“Their excise duty policy is not clear at all. And I was slapped with a nearly €100 fee at the last minute. They refunded my purchases but I lost the €30 shipping fee and I am without the clothes I ordered. Not happy.”

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Posted 2 years ago

“Delivery was quick but item had been worn smelt like perfume”

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Posted 2 years ago

“I returned shoes bought online to the Jesmond store one week ago. Despite two emails to customer service no acknowledgement plus did not get an acknowledging email from the store which is normal. I will now need to visit the store to pursue my refund which includes a 26 mile round trip. I must say they are usually good, this however is a concern.”

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Posted 2 years ago

Dear Jeff, Thank you for contacting us. I can see that you emailed us on 12/02/22, as our customer care team are Monday to Friday we picked this email up as soon as possible and wouldn't have been able to get back to you on Saturday. you are correct, our stores do normally give you a receipt to say that we have received your return and that it will be passed to our head office to be refunded, I apologise if you didn't receive one this time around. when you drop your return in-store, they then send this down to our HQ, this then gets placed with the other returns in the queue, this is normally a speedy service, however, we are experiencing a small delay at the moment, I apologise for the inconvenience this causes but please be assured I have located and refunded your return. I hope this helps and if there is anything further we can help you with, please don't hesitate to contact us, Kind Regards, Bernie

Posted 2 years ago

“The tunic and shirt were both way too big and The online service is completely inefficient, still waiting for a refund after 2 weeks. I thought the issue had been dealt with but I still have not received my refund. Unacceptable”

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Posted 2 years ago

“I never got my jacket. Waiting 2 weeks and DPD lost it. Went couple of times to the assigned shop to pick it up but shop says is not there DPD says it is there and Jules B says I have to wait for investigation. It is not my fault I paid around 400 pounds and now I don’t have my money and I don’t hve my jacket! This all experience is very flustrating!!!”

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Posted 2 years ago

“I still have not received my item despite having ordered it 10 days ago. Having written to customer service I have not received a response either but I did notice the tracking for the item altered. This was over a holiday period however I have ordered many items later that have arrived within a couple of days. Not impressed.”

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Posted 2 years ago

“I haven’t even received my hat this was a Christmas present! I have emailed twice and called nothing ???”

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Posted 2 years ago

“One size 10 one size 8”

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Posted 2 years ago

“Scissors in set were rusty and poor quality. Could have brought a better one £5 at Superdrug’s. Disappointed as a Christmas present. Jules B wouldn’t help really. They said they would send a replacement but I could return. But he had his heart of this set so I’ve had to go and spend more money buy new scissors.”

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Posted 2 years ago

Jules B is rated 4.8 based on 8,202 reviews