Name: Jules B
Rating: 4.85

Merchant Metrics


Shipping & Delivery
delivery methods	Courier, Postal Service
average delivery time	Next Day
on-time delivery	99%
accurate and undamaged orders	100%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered these boots on the 10th December and they still have not arrived and I’ve received no response to my emails”

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Posted 2 months ago

“Communication is very slow. 4 days to answer an email. I chanced size but I‘m still waiting for someone that explain me how to proceed. No good”

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Posted 2 months ago

“i still havent recieved the dress”

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Posted 2 months ago

“Paid next day did not arrive then had to order same top again and pay more for sat delivery. Waste of money. And had to wait around for a parcel that was not expected.”

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Posted 1 year ago

“Ich bin sehr enttäuscht.. Die Bestellung war unvollständig und jetzt wird mir auch noch vorgeworfen, dass der Artikel angeblich erst nach Erhalt verschwunden ist, da die Box keine Beschädigungen aufweist. Seine Kunden so zu behandeln vor allem wenn sie für knapp 600€ bestellen, ist meiner Meinung nach eine Frechheit. Ein Glück habe ich mit PayPal bezahlt. Ich möchte noch anmerken, dass ich kurz vor Blackfriday bestellt habe und aufgrund des hohen Bestellaufkommens möglicherweise ein Fehler beim Versand unterlaufen ist, was natürlich mal passieren kann. Aber wie man seine Kunden so behandeln kann, ist für mich fraglich. Werde hier mit Sicherheit nie wieder bestellen!”

1 Helpful Report

Posted 1 year ago

“Returns Not Accepted I had a really bad experience with Jules B. I bought an item that was too small. I sent the item back after 3 days of receiving. I sent the item back and they would not accept the return and sent it back to me. Please make sure you order the correct size because you will not be able to return your items if they don't fit. They use every excuse under the sun why they shouldn't accept the return.”

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Posted 1 year ago

“The wrong boots were sent so not a happy customer then had to hassle of returning them through the post office. It looks like the wrong label was added to the outside of the box as said navy boos as ordered but inside was a different boot.”

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Posted 1 year ago

“You haven’t - I’m disappointed. This is the first time that anything I have ordered on the internet has gone missing and I’m disappointed in the response from you and your carrier. I paid for these trousers last week and I still don’t know if I will ever receive them.”

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Posted 1 year ago

“I paid extra to nominate a specific day for delivery (and gave a one week notice). Despite confirmation from JB, the delivery did not arrive until 3 days later.”

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Posted 1 year ago

“Yarm Store - I found the staff very rude, made me and my daughter feel very uncomfortable as it was nearing closing time and my daughter hadn’t decided which dress to buy. We were told the till was going off at 5pm and would not be able to buy any thing, we were more or less pushed out of the shop with one staff member holding an open door as we were coming down the stairs. This was on a Saturday afternoon, we went in at 4.45pm and left at 5pm. We thought they closed at 5.30pm we are well dressed respectable people and felt we were treated like trash. Sadly I will not give this shop another visit. Absolutely no need for rude staff in any establishment. We both had never experienced such rude staff, one lady in particular.”

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Posted 1 year ago

Firstly I'd like to apologise for your experience at our Yarm store and that it isn't within our intentions to make any of our customers feel this way.

Our retail team at JulesB endeavour to be a representation of fantastic service and going the extra mile regardless of time or length of stay within any of our Stores.

I apologise wholly that you left feeling this way.

If you are able and willing to provide a date of your visit, I can, therefore, ensure from a managerial perspective this will not happen again going forward.

I look forward to your reply

Warmest regards

Dani Fisher

Posted 1 year ago

“After sales service from this company is awful no support when I had a problem with two pairs of glasses . I will not use them again. The manufacturer of the items replaced them don’t use JulesB”

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Posted 1 year ago

“Jules B usually provides an excellent service. On this occasion, one garment did not arrive and the other arrived with a fault. I contacted customer care but as yet have had no reply”