Jules B Reviews - Read 6,206 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on a Friday evening, with “next day delivery” arrived Wednesday!!”

Posted 2 days ago

“The order n.JB698385 is not arrived.
I have sent many emails but have not received a reply. The tracking number no work.”

Posted 1 week ago

“Was sent the wrong trousers which were damaged,I returned the trousers requesting my original order be sent.I then got an email saying a refund had been made,this was sent with no explanation of why my order wasn’t forthcoming or any apology.”

Posted 4 weeks ago

“AFTER 12 DAYS I AM STILL WAITING FOR THE OVERCOAT. I DONT HAVE ANY NEWS”

Posted 1 month ago

“They sent the wrong size”

Posted 1 month ago

“I did not get any tracking information and still waiting for my parcel.
Thank you.”

Posted 1 month ago

“Poor service. Ordered three shirts online, received confirmation of the order and they took the full payment for the three shirts.
I was then notified that two of the shirts were not available.
Online site was obviously not updated.
Annoying for customers.
Upside, I am very happy with the one shirt I received.”

Posted 2 months ago

“I ordered diffuser gift box for my best friend. Special ordered from Jules B because I needed next day and I trusted them. Because reviews was very good. I reserved next day completely fine. But.. Bamboo reeds was missing!!! unbelievable you paying for next day delivery but half order coming. I had to buy something different.
P. S. I reserved bamboo reeds on Tuesday. After 3 days.”

Posted 2 months ago

“Shoes excellent customer service terrible”

Posted 4 months ago

“I never received my order and I have had misleading / in correct info from customer services e mail response . Neither have I received a refund as e mail and account section states .....
I work in customer service and I know how important these surveys are . I don’t like to give a bad review but all I can say is I am very disappointed with my first experience of using you .”

Posted 4 months ago

“I have not received the coat yet”

Posted 5 months ago

“Damaged goods and bad customer service”

Posted 6 months ago

“First order refunded no explanation so ordered again on next day delivery, not received, called customer services & not been despatched. Poor service, poor communication”

Posted 7 months ago

“I haven't reviewed my order...”

Posted 7 months ago

“Had to return the dress, this is a very short dress and not like the description a midi dress.”

Posted 7 months ago

“Fast delivery easy returns good choice”

Posted 8 months ago

“They did not make me happy!”

Posted 8 months ago

“THEY DIDN'T”

Posted 8 months ago

“didn’t recieve product”

Posted 9 months ago

“Ordered these boots on the 10th December and they still have not arrived and I’ve received no response to my emails”

Posted 1 year ago

Jules B is rated 4.84 based on 6,206 reviews