Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.82

4.8 Rating 8,473 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely disgraceful customer service. Charged me next day delivery at £6 on a Friday and the item didn’t arrive until Tuesday which was too late for when I needed it (hence me paying premium next day delivery) when I contacted customer services they said this was normal over a weekend and they refused to refund any postage and packaging - would not buy again from these people and will make sure non of my family or friends do either!”

Helpful Report

(Online UK) - Posted 2 days ago

“Ordered 9 days ago - still no delivery and no idea if/when delivery will take place. Very disappointed after previous order was fine.”

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(Online UK) - Posted 1 week ago

“Trying to return but Post Office form does not work for my address.”

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(Online UK) - Posted 1 week ago

“better customer service required and follow-up to issues”

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(Online UK) - Posted 3 weeks ago

“Asked for an exchange. No confirmation that item would be sent. Chased and was told update forthcoming. Heard nothing. No refund. No item exchange.”

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(Online UK) - Posted 2 months ago

“You received the return under size jeans on 06/05/2025 and still have not refunded me. Poor customer service. Dated 22/05/2025”

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(Online UK) - Posted 2 months ago

“I have not received my purchase. Was supposed to be delivered on the weekend but not. I have emailed customer service twice and not received any response. Very poor service. I cannot recommend this company. I will be contacting my credit card company to recover the money I paid out if I don’t hear back this week.”

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(Online UK) - Posted 2 months ago

“Deliver what customers order would be a good start also give refund if you can’t deliver what is ordered”

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