“All ways a good experience using jules B never a problem promt delivery as usual and nicely packed does make you feel special, how ever for such a small item it’s a bit much!!”
“Was wondering why I never had order confirmation but later found it in spam. They were excellent from start to finish. Prompt delivery, packaging very very nice. Not just stuffed in to a bag but came boxed and in excellent condition. Couldn't fault them at all. If they send all their clothes like this, then I'm definitely going to buy from them again. In one word EXCELLENT”
“The customer service is outstanding, Quick delivrery 24h, the product description on the website is clear, easy to zoom and see the product in detail”
“The service is outstanding
The instructions are clear.
There was no hassle in returning the item.
Refund was made promptly.
Thank you for a beautiful service”
“I will never order from them again. The return was a fortune . The box very flimsy. The reason I wouldn’t order from them again is the cost of the return”
Thank you for your review, though I am sorry to hear you have had a poor experience with us.
Upon investigation, I see you did not opt for our Royal Mail returns label to send your order back to us. The postage provides a pre-paid tracked returns service which we offer at a flat rate of £2.50 regardless of the size of the parcel. Unfortunately, as you opted for an alternative service, this will have been based on the weight of your return.
We package all orders in sturdy parcel boxes, which we use to encourage the elimination of single-use plastic. These boxes are prepared and packaged with care by our Dispatch team, who work to ensure all orders arrive with customers both beautifully and safely. I am sorry you did not find the packaging sufficient, and I will be sure to pass this feedback to the appropriate team.
Should you wish to discuss this with us or have any further queries, please feel free to contact us directly through customercare@julesb.co.uk.
Kind regards,
Jules B
English
