Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.79

4.8 Rating 9,066 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 9,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The reason I have given an average score for experience is because of the packaging. My coat arrived very creased and was simply stuffed into the shippage bag without any other wrapping. I was astonished at this as I have purchased many times from you both in store and online and your items are usually so beautifully packaged. This needs addressing or I would be wary of buying from you in the future.”

Helpful Report

(Online UK) - Posted 3 weeks ago

“Bought items in sale, great reductions. Arrived promptly. Would've given 5* for this but the website ordering was difficult to use, wasn't sure if my order had gone through and when I tried to phone there was no one answering the phone.”

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(Online UK) - Posted 3 weeks ago

“The quality of the coat is excellent, but how come by delivery not very poor , because was on one bag not properly closed, I was expecting that will be delivered on the box nice.”

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(Online UK) - Posted 4 weeks ago

“The delivery of my parcel with dpd was slightly delayed,which I was notified of,but no explanation given and no news of when to expect it.Unfortunately,the cardigan was too small,and not of the quality I expected-so I have returned via Royal Mail who collected and labelled the parcel for me,which was brilliant”

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(Online UK) - Posted 4 weeks ago

“Always loved my deliveries as beautifully packaged. Last 2 items received are not just in a brown envelope”

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(Online UK) - Posted 1 month ago

“I would have given 5 star had the measurements on the web stated the sizes as per the label on the product, costing me £4 plus to return.”

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(Online UK) - Posted 1 month ago

“Ordered coat on the 28th Dec. Didn’t arrive until 6th Jan.said on website next day.emails not answered until a couple of days,only negitive about purchase.”

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(Online UK) - Posted 1 month ago

“Didn't receive an order confirmation email, and had to chase up after a few days to check they had got my order, emails were a little slow to respond but it was that busy period between Christmas and new year, delivery was also slower than expected but again I'm putting that down to it being the Christmas/new year period. Email responses from CS team were friendly and polite. First time ordering with this company, I don't think it will put me off ordering from the, again in the future.”

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(Online UK) - Posted 1 month ago

“tried to email twice regarding my exchange of jacket no response and no confirmation exchange received”

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(Online UK) - Posted 1 month ago

“I returned a coat for exchange. I have not received any communication confirming you have received the garment and when you intend to send out.”

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