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Jules B Reviews

4.8 Rating 9,060 Reviews

100 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 9,060 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“DPD are completely unreliable on delivery and I’ve raised this with you before. They failed to deliver twice and eventually 4 days late left it at a pick up location which is a 10 mile round trip. They have a very clear map which indicates exactly which road and which property but still didn’t deliver. Even the depot said on the phone they could clearly see where it should be delivered. They also have my mobile phone number but didn’t use it. Amazon, Evri and Royal Mail never let us down. I paid you for delivery to the door so this is your responsibility to find a logistics provider who does the job properly or be prepared to refund the delivery charge. This happens every time with JulesB deliveries”

Helpful Report

(Online UK) - Posted 1 month ago

“Very disappointed- item was ordered as a Xmas gift and arrived too late,”

Helpful Report

(Online UK) - Posted 1 month ago

“Dress arrived later than expected (fine as Black Friday) and also hadn’t even tried dress on and button came off from the top with loose thread. Fixable but disappointing”

Helpful Report

(Online UK) - Posted 2 months ago

“Good morning, I have been trying to return this item to you since Monday. I have followed your link to try and return via the post office but it will not let me print the label, I have attempted this numerous times. I have also emailed your customer service email at customercare@jlesb.co.uk had no confirmation that the email has been received. I have emailed twice. If you could respond it would be appreciated.”

Helpful Report

(Online UK) - Posted 2 months ago

“I’ve ordered before but expected the same service!”

Helpful Report

(Online UK) - Posted 2 months ago

“Still not received goods”

Helpful Report

(Online UK) - Posted 2 months ago

“I was disappointed that the glasses arrived smeared and dusty as though they had been on display for some time and not cleaned before sending on to me. I wont be shopping with you again.”

Helpful Report

(Online UK) - Posted 2 months ago

“Twice we have had delivery problems with Evri for you del First it's coming then it's late then it's confirmed coming then it's damaged beyond repair?? So never got your goods again”

Helpful Report

(Online UK) - Posted 3 months ago

“Bad packaging unlike previous purchases.”

Helpful Report

(Online UK) - Posted 4 months ago

“I still haven’t received my parcel. Evri tracking just says on its way.”

Helpful Report

(Online UK) - Posted 5 months ago

“I am afraid that l cannot leave a review as l have still not received the trainers. This unlike Jules B. Very disappointing”

Helpful Report

(Online UK) - Posted 5 months ago

“Took to long to deliver,don’t think i will use you again. Thank you”

Helpful Report

(Online UK) - Posted 5 months ago

“Sent items back no no sign for a refund. Still waiting.”

Helpful Report

(Online UK) - Posted 5 months ago

“Returned for exchange, extremely slow service considering I had returned an item to a very similar shop well after I returned my jeans and received it back within a day of it being received by them.”

Helpful Report

(Online UK) - Posted 6 months ago

“I love the dress, but not the packaging. The parcel arrived half ripped and the dress inside was not wrapped in anything. Amazingly, it was not damaged. A £5 article from Vinted is better wrapped than your £450 dress. Disappointing!”

Helpful Report

(Online UK) - Posted 9 months ago

“Very efficient service”

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(Online UK) - Posted 10 months ago

“Wrong size item sent , ordered Medium but sent a small , so had the hassle of posting my item back , now waiting for the correct size to be sent back . Allso emailed your customer services twice with no reply .”

Helpful Report

(Online UK) - Posted 11 months ago

“The item was lovely. However I found it dumped outside in the rain and packaging was wet. Despite being a tracked parcel. Also we left a sign asking not to dump parcels and thieves target our area. I also changed my delivery options to neighbour to ensure it wasn’t dumped while I was out. My jackets was fine, a bit damp. It’s only good kick it wasn’t stolen. I’m in SE London !”

Helpful Report

(Online UK) - Posted 11 months ago

“Would love to leave a review of the trainers I ordered, however I am sat here in bare feet because I have not received them and still have no information of when I will get them .”

Helpful Report

(Online UK) - Posted 11 months ago

Hello Bruce, Thank you for leaving us some feedback. I am sorry to hear that you have had a negative experience shopping with us this time around. I can see that a member of the team has been in touch with you to resolve this matter as there appeared to be an issue within the courier network. A refund was processed earlier today and we sincerely apologise for any disappointment that this may have caused. We hope to rectify this error during a future purchase with us! Kind regards, Jules B

Posted 11 months ago

“DPD was the problem. May not use mail order again if it is DPD”

Helpful Report

(Online UK) - Posted 11 months ago

Hi there Bridget, Thank you for taking the time to leave us some feedback. We are sorry to hear that there was an issue with your delivery this time around. I can't seem to find an email from our regarding your order however, if ever there are any issues with a future order we would be happy to assist you with this. We offer a range of different delivery options with Royal Mail, DPD and Evri which you may be interested in trying on a future purchase with us! Kind regards, Jules B

Posted 11 months ago

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Jules B is rated 4.8 based on 9,060 reviews