“Good morning, I have been trying to return this item to you since Monday. I have followed your link to try and return via the post office but it will not let me print the label, I have attempted this numerous times.
I have also emailed your customer service email at customercare@jlesb.co.uk had no confirmation that the email has been received. I have emailed twice.
If you could respond it would be appreciated.”
“I was disappointed that the glasses arrived smeared and dusty as though they had been on display for some time and not cleaned before sending on to me. I wont be shopping with you again.”
“Twice we have had delivery problems with Evri for you del
First it's coming then it's late then it's confirmed coming then it's damaged beyond repair??
So never got your goods again”
“Returned for exchange, extremely slow service considering I had returned an item to a very similar shop well after I returned my jeans and received it back within a day of it being received by them.”
“I love the dress, but not the packaging.
The parcel arrived half ripped and the dress inside was not wrapped in anything. Amazingly, it was not damaged. A £5 article from Vinted is better wrapped than your £450 dress. Disappointing!”
“Wrong size item sent , ordered Medium but sent a small , so had the hassle of posting my item back , now waiting for the correct size to be sent back .
Allso emailed your customer services twice with no reply .”
“The item was lovely.
However I found it dumped outside in the rain and packaging was wet.
Despite being a tracked parcel.
Also we left a sign asking not to dump parcels and thieves target our area.
I also changed my delivery options to neighbour to ensure it wasn’t dumped while I was out.
My jackets was fine, a bit damp. It’s only good kick it wasn’t stolen. I’m in SE London !”
“Would love to leave a review of the trainers I ordered, however I am sat here in bare feet because I have not received them and still have no information of when I will get them .”
Hello Bruce,
Thank you for leaving us some feedback. I am sorry to hear that you have had a negative experience shopping with us this time around.
I can see that a member of the team has been in touch with you to resolve this matter as there appeared to be an issue within the courier network.
A refund was processed earlier today and we sincerely apologise for any disappointment that this may have caused.
We hope to rectify this error during a future purchase with us!
Kind regards,
Jules B
Hi there Bridget,
Thank you for taking the time to leave us some feedback.
We are sorry to hear that there was an issue with your delivery this time around. I can't seem to find an email from our regarding your order however, if ever there are any issues with a future order we would be happy to assist you with this.
We offer a range of different delivery options with Royal Mail, DPD and Evri which you may be interested in trying on a future purchase with us!
Kind regards,
Jules B
“Unfortunately I did not receive the products despite Royal Mail saying they had been delivered. So far no resolution so my card has been charged £50 for products I haven't received or been able to use.”
“I ordered this dress on Monday morning expecting it to be delivered next day as promised, it eventually arrived Thursday! Why advertise ‘next day delivery’ if it’s not?! The dress turned up too late for the event I bought it for, irritating!”
Thank you for taking the time to leave us a review, though I am sorry to hear you had a poor experience with Jules B.
Our dispatch team aim to ship all orders promptly, as we understand how important these purchases may be. Unfortunately, on the date our team dispatched your order, Royal Mail halted all parcel collections into the network due to 'Extreme Weather Conditions', which we were only informed of after our usual collection time. During this period, all shipments processed on a Royal Mail service suffered from delays.
I am sorry to hear the dress did not reach you in time for your event, but I hope you are still delighted with your purchase despite the delay. If you wish to discuss this further, please do not hesitate to send our Customer Care Team at customercare@julesb.co.uk.
Kind regards,
Jules B: Customer Care Team.
“An enquiry for WOMENS geox spherical trainers was put on Google and the product came up on the Jules B website I ordered a size 8 though on delivery they were a mens size 8 and then had to fund the return which I find unacceptable.
I am now waiting for a refund having had confirmation that the return has been received.
Not the greatest of experience and suggest you check the products prior to ordering as misleading.”
English