Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.82

4.8 Rating 8,473 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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English

“Sent items back no no sign for a refund. Still waiting.”

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(Online UK) - Posted 1 day ago

“Returned for exchange, extremely slow service considering I had returned an item to a very similar shop well after I returned my jeans and received it back within a day of it being received by them.”

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(Online UK) - Posted 4 weeks ago

“I love the dress, but not the packaging. The parcel arrived half ripped and the dress inside was not wrapped in anything. Amazingly, it was not damaged. A £5 article from Vinted is better wrapped than your £450 dress. Disappointing!”

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(Online UK) - Posted 3 months ago

“Very efficient service”

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(Online UK) - Posted 4 months ago

“Wrong size item sent , ordered Medium but sent a small , so had the hassle of posting my item back , now waiting for the correct size to be sent back . Allso emailed your customer services twice with no reply .”

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(Online UK) - Posted 5 months ago

“The item was lovely. However I found it dumped outside in the rain and packaging was wet. Despite being a tracked parcel. Also we left a sign asking not to dump parcels and thieves target our area. I also changed my delivery options to neighbour to ensure it wasn’t dumped while I was out. My jackets was fine, a bit damp. It’s only good kick it wasn’t stolen. I’m in SE London !”

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(Online UK) - Posted 5 months ago

“Would love to leave a review of the trainers I ordered, however I am sat here in bare feet because I have not received them and still have no information of when I will get them .”

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(Online UK) - Posted 5 months ago

Hello Bruce, Thank you for leaving us some feedback. I am sorry to hear that you have had a negative experience shopping with us this time around. I can see that a member of the team has been in touch with you to resolve this matter as there appeared to be an issue within the courier network. A refund was processed earlier today and we sincerely apologise for any disappointment that this may have caused. We hope to rectify this error during a future purchase with us! Kind regards, Jules B

Posted 5 months ago

“DPD was the problem. May not use mail order again if it is DPD”

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(Online UK) - Posted 6 months ago

Hi there Bridget, Thank you for taking the time to leave us some feedback. We are sorry to hear that there was an issue with your delivery this time around. I can't seem to find an email from our regarding your order however, if ever there are any issues with a future order we would be happy to assist you with this. We offer a range of different delivery options with Royal Mail, DPD and Evri which you may be interested in trying on a future purchase with us! Kind regards, Jules B

Posted 5 months ago

“Unfortunately I did not receive the products despite Royal Mail saying they had been delivered. So far no resolution so my card has been charged £50 for products I haven't received or been able to use.”

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Posted 3 years ago

“I ordered this dress on Monday morning expecting it to be delivered next day as promised, it eventually arrived Thursday! Why advertise ‘next day delivery’ if it’s not?! The dress turned up too late for the event I bought it for, irritating!”

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Posted 3 years ago

Thank you for taking the time to leave us a review, though I am sorry to hear you had a poor experience with Jules B. Our dispatch team aim to ship all orders promptly, as we understand how important these purchases may be. Unfortunately, on the date our team dispatched your order, Royal Mail halted all parcel collections into the network due to 'Extreme Weather Conditions', which we were only informed of after our usual collection time. During this period, all shipments processed on a Royal Mail service suffered from delays. I am sorry to hear the dress did not reach you in time for your event, but I hope you are still delighted with your purchase despite the delay. If you wish to discuss this further, please do not hesitate to send our Customer Care Team at customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 3 years ago

“An enquiry for WOMENS geox spherical trainers was put on Google and the product came up on the Jules B website I ordered a size 8 though on delivery they were a mens size 8 and then had to fund the return which I find unacceptable. I am now waiting for a refund having had confirmation that the return has been received. Not the greatest of experience and suggest you check the products prior to ordering as misleading.”

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Posted 3 years ago

“I recently had to make a return on some shoes i ordered in the wrong size. I live in Canada and was surprised that I had to pay more than $80C to return this item and reorder another pair. It is disappointing customer policy that you do not reimburse this fee as many other businesses do. It is unfortunate because I definitely like your store but will not continue to purchase other things. Marsha Assouline”

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Posted 3 years ago

“To big”

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Posted 3 years ago

“One product was missing”

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Posted 3 years ago

“Not happy with the service as Jules B have sold me previously worn pair of shoes”

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Posted 3 years ago

“Prize of shipping to norway was way to prizey”

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Posted 3 years ago

“I was very disappointed that I was not warned of the taxes and duty that I paid purchasing from the UK”

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Posted 3 years ago

“Far to small to use as a gym bag”

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Posted 3 years ago

“Ordered dark grey. Received light grey”

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Posted 3 years ago

“Haven’t received any response since contacting”

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Posted 3 years ago

Jules B is rated 4.8 based on 8,473 reviews