Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.82

4.8 Rating 8,628 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good price compared to other shops”

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Posted 6 years ago

“The delivery took a day longer, which meant I was waiting in 2 days.”

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Posted 6 years ago

“Sent the wrong size through mail order so not a great experience. Wouldn’t say happy!🙄”

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Posted 6 years ago

“It didnt male me happy”

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Posted 6 years ago

“I really love shopping from your shop, they just too expensive!”

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Posted 6 years ago

“Jules B will make me happy when they realise that we have a global environmental crisis and stop using packaging at least 8 times the size needed for the garment I ordered. Delivery however was very prompt!”

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Posted 6 years ago

“Arrived in good time”

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Posted 6 years ago

“Super fast delivery and well packaged”

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Posted 6 years ago

“At time of order delivery was quoted to be made on wed but didn’t arrive till Friday hence the acceptable rating”

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Posted 6 years ago

“Prompt delivery”

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Posted 6 years ago

“I’m still waiting for replacement Cufflinks. No update from the company as yet”

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Posted 6 years ago

“There was an issue with my Apple pay quoting USA as a location when all the rest of my post address states UK. this led to the order being cancelled. This was inconvenient and I almost never completed the order until Francesca came to the rescue. You are very lucky she works for you.”

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Posted 6 years ago

“Lovely boots and quick service. Surprised when I saw my mobile bill and realised your help line for orders is a premium cost one and it cost me £7 to change my order. Think you need to change this”

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Posted 6 years ago

“Good delivery and communication. I find the returns policy a bit unfair as most online companies allow 28 days return for a full refund. Having bought a present in advance I was duped as the larger size was no longer in stock yet I still had to spend the refund with the website. All is covered by the Ts&Cs but in comparison to other websites it is not the best service and would deter me from ordering again.”

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Posted 6 years ago

“Would have been better experience if jacket wasn’t stained as this was the item I really liked most.”

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Posted 6 years ago

“I really love Jules B items particularly Oska designs Thank You for being You K.”

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Posted 6 years ago

“By giving me a rebate without having to ask”

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Posted 6 years ago

“I opted for the quickest delivery service which said 12 noon. It was £10.99 but I hate being cold . At the checkout it’s not clear when it would arrive but I expected it by noon next day however , I ordered on a Thursday and the item arrived on Monday late after noon not even noon . I was very disappointed about this so I emailed customer service.. initially I just received an apology after sending a further reply they refunded the delivery charge and said I their IT department has been notified about the delivery option at checkout not being clear and fair. So I cannot give the company more than 3 stars”

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Posted 6 years ago

“I am very happy”

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Posted 6 years ago

“Normally never have to return anything from jukes B but really disappointed with these boots ! The sizing needs checking as I am always a 4”

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Posted 6 years ago

Jules B is rated 4.8 based on 8,628 reviews