Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.82

4.8 Rating 8,628 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the Tramarossa slim fit Leonardo jeans on line from Jules b but when I got them home the were hopelessly too small as they were in fact skinny fit. I have another pair at home which were also described as slim fit Leonardo jeans which fit perfectly although they are the same size being 34. It is so frustrating that Jules b can’t describe the true fit of these jeans on their website before you buy them. The exercise has been a waste of my time and Jules b resources.”

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Posted 7 years ago

“Easy to try on and reach a decision”

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Posted 7 years ago

“I wasn’t able to pay with my card I find this often happens with JulesB it worked ok the week before but last week had to pay through PayPal Rang customer services and i’m afraid to say no help whatsoever but apart from that delivery good”

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Posted 7 years ago

“I was short changed”

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Posted 7 years ago

“Product and delivery were good , however, I checked on Google for your opening times to return I item to Jesmond store. Google states 9 am opening it is in fact 9.30am so had to wait outside for 1/2 hour, when you finally did open the assistant said he knew all about it & it happens regularly to customers as the closing times are wrong as well ! What was an easy transaction ended up being a pain as I had to hang around then rush so I was not late for work ! ITS EASY TO ADJUST YOUR TIMES ON GOOGLE JUST SIGN INTO YOUR ACCOUNT AND CHANGE THEM !”

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Posted 7 years ago

“They didn't make me happy in the first instance. They sent me a damaged necklace and blamed DPD. If this was the case (the box was pristine when delivered to me) then you could argue that they have not packed the necklace sufficiently. The issue was resolved eventually, but this is not the first time I've had issues with them I'm afraid.”

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Posted 7 years ago

“Unfortunately they shipped us an item that had previously been returned with the tags removed - clearly not as advertised. Further to this when attempting to exchange they no longer had the product in stock, rather disappointing.”

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Posted 7 years ago

“First i had a discusion about the price, and one of the shirts was different as shown on the picture.”

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Posted 7 years ago

“Jules B made me oh so happy first thing in the morning..”

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Posted 7 years ago

“A little bit small”

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Posted 7 years ago

“By asking for this review”

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Posted 7 years ago

“Efficient in delivery and ordering. Items too small. It is a shame you have to write first in order to return. Returns policy could be made easier. Still awaiting my response”

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Posted 7 years ago

“excellent delivery, poor refund time”

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Posted 7 years ago

“Not made aware jacket had arrived in store - tried calling Kendal branch and 'phone appeared out of order as the recorded message went round in circles. Contacted Jesmond who were very helpful and informed me jacket had been despatched to Kendal. Went up on Wednesday to pick it up and the member of staff who dealt with me was extremely helpful.”

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Posted 7 years ago

“Excellent quick service, beautifully packaged and easy return as the dress was too big. Thank you”

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Posted 7 years ago

“I liked the fabric but the style was not really me.”

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Posted 7 years ago

“They had the trousers.”

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Posted 7 years ago

“Your device is so good no problems with exchange,I love shopping with you,”

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Posted 7 years ago

“Order wasn’t delivered on time. Was promised a refund on the £15.99 I paid for quicker delivery. This has not yet been prossessed”

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Posted 7 years ago

“Paid for next day delivery got 3 days later.”

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Posted 7 years ago

Jules B is rated 4.8 based on 8,628 reviews