Jules B Reviews

Name: Jules B
Address: JulesB Head Office, Yellow Brick House, Newcastle United Kingdom, Newcastle upon Tyne
Rating: 4.83

4.8 Rating 8,202 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent delivery, poor refund time”

Helpful Report

Posted 5 years ago

“Not made aware jacket had arrived in store - tried calling Kendal branch and 'phone appeared out of order as the recorded message went round in circles. Contacted Jesmond who were very helpful and informed me jacket had been despatched to Kendal. Went up on Wednesday to pick it up and the member of staff who dealt with me was extremely helpful.”

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Posted 5 years ago

“Excellent quick service, beautifully packaged and easy return as the dress was too big. Thank you”

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Posted 5 years ago

“I liked the fabric but the style was not really me.”

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Posted 5 years ago

“They had the trousers.”

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Posted 5 years ago

“Your device is so good no problems with exchange,I love shopping with you,”

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Posted 6 years ago

“Order wasn’t delivered on time. Was promised a refund on the £15.99 I paid for quicker delivery. This has not yet been prossessed”

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Posted 6 years ago

“Paid for next day delivery got 3 days later.”

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Posted 6 years ago

“Jules b usually makes me happy, but not in this instance. I must however praise their easy delivery and returns service.”

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Posted 6 years ago

“I had it delivered to store which is great as they contact you to tell you it’s in store for collection but on this occasion I wasn’t contacted so rang the shop and it had been There for a few days but this is the first time it has happened”

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Posted 6 years ago

“Prompt delivery”

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Posted 6 years ago

“Unbeatable value, but some disappointment.”

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Posted 6 years ago

“3.5/5 at best. + Unbeatable value. + Good customer support. - The website was glitchy when I chose international delivery. - Completely unrealistic photo of the jacket I ordered - different color, and it's matte not glossy. A little bit disappointing, but I will keep it because the jacket fits me really well.”

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Posted 6 years ago

“Arrived quickly. Disappointed that when I first ordered a different colour that the item was out of stock and did not arrive. I had to contact Jules B. A refund was given very quickly but found the emails I received were not as apologetic as they should have been.”

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Posted 6 years ago

“Jules B made me very unhappy as I bought three Oska jumpers over a period of a couple of weeks and on the day I received the second jumper and before the last one was even delivered they further reduced the price. When I contacted them regarding this last minute price drop they haven't even bothered to pen a reply to me. Sadly due to the lack of contact from their Customer services department I would not buy from them again or recommend for my friends to do so either.”

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Posted 6 years ago

“Quickness of delivery”

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Posted 6 years ago

“was pleased with jacket & delivery & packaging ...... but disappointed it had dropped £14 2 days after it arrived !”

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Posted 6 years ago

“Choice is good as is packaging.”

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Posted 6 years ago

“Good stock, clear images, items arrived quickly.”

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Posted 6 years ago

“Item was lovely but not happy that in my parcel was included another customers invoice/paperwork including personal and confidential information which I should not have seen in line with a company’s adherence to the data protection act. I called the customer straight away (as had access to her phone number) and told her I would destroy her details. This means that Jules B sent my Personal and confidential information that I had agreed to give the company not anyone else, out in someone else’s parcel. Tried calling customer services on Saturday 30th Dec but offices closed.”

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Posted 6 years ago

Jules B is rated 4.8 based on 8,202 reviews