Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,692 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,692 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put the two nomination charms in one small plastic bag rather than in individual boxes which didn't work as they were gifts to separate people.”

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Posted 4 years ago

“Still haven’t received it :( Ordered on 1st of April”

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Posted 4 years ago

“Good service however the engraving is very very light and I’m not sure how long it’s going to last which is quite disappointing for £40. Mine is for an allergy and I would hate for no one to be able to read it in a few months time.”

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Posted 4 years ago

“My first engraved charm was wrong & Waiting on 2nd engraved charm still not arrived 9days later 😡”

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Posted 4 years ago

“would love to be able to review my purchase, made on 15th March but unable to as I haven't received it yet, which is a shame as it was a gift for my Mum for Mothers Day”

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Posted 4 years ago

“I ordered a Nomination charm on 7th January for a birthday present. It arrived accompanied by a cheap presentation box that had 'HAPPY HOLIDAYS' on the face of it. I have now had to make a special journey to purchase a suitable (non Christmas) box. Im quite disapointed.”

Helpful Report

Posted 4 years ago

Good Afternoon Robert, Thank you for your message. I am sorry to hear this. Unfortunately, we are waiting for more of the normal Nomination boxes to come into stock. Nomination's factory has been closed, and therefore there has been a delay in these getting to us. I am sorry to hear that you received a Happy Holiday one, there must have been an error at packing. Kind Regards, Lily

Posted 4 years ago

“Paid extra for next day delivery on a birthday present, still no parcel after 10 days. E-mailed Joshua James to be told they won't even look into it until 2wks have passed. Not much good to me as my mums birthday was last week. Not sure if I would order from them again ☹”

Helpful Report

Posted 4 years ago

Good Afternoon Suzie, Thank you for your message. I am sorry to hear that you've not had the best experience with us. We understand your frustration with this matter, however this is Royal Mails policy which we have to abide by. Royal Mail have experienced times where an item has still been delivered within the 14 working day period. Therefore, please get in touch with us straight away on the 14th working day and we will take the next steps and raise an investigation with Royal Mail and then we can either arrange to re send your items by recorded post. Alternatively, we can always refund you for your order and declare this as 'Lost in Post'. Apologies again for any inconvenience caused by this. Please let us know if there is anything we can do to help or assist you in the future. Kind Regards, Lily

Posted 4 years ago

“I have not recieved this item, can you update me please when to expect this as it's a xmas gift”

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Posted 4 years ago

“8 days after order and still waiting for delivery! Not amused.”

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Posted 4 years ago

“Ordered nomination heart charm. Heart sits to one side and too high. Reply saying they don't class this as a fault. Sorry for £27 I expect it to look as shown on the website. Had to return it at my own expense. Won't risk ordering from them again as clearly don't care what they are sending out. Shame as had used them for previous charms.”

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Posted 4 years ago

“Unfortunately I cannot comment as I am still waiting for the item to arrive, even though it was dispatched over a week ago.”

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Posted 4 years ago

“Very disappointed. The charm was for a Christmas gift but came in a small plastic bag stapled to the invoice. I am now having to source and purchase a suitable gift box to put it in.”

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Posted 4 years ago

“Purchased a necklace & bracelet for Christmas. When items arrived I was disappointed to note that the bracelet had two small knots in it. Fortunately my husband managed to undo them but I would not have expected this of new items and clearly they had not been checked before dispatch!”

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Posted 4 years ago

“Purchasing has been made much harder by the change over to the new payment system. What used to be a simple processes to buy outstanding jewellery that is good value for money, is now difficult. It has to be asked is it worth the problems at checkout.”

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Posted 4 years ago

“Order 6 charms says all in stock and then gets an email saying awaiting stock on 2 of the charms 1 week later still haven’t arrived”

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Posted 4 years ago

Good Afternoon, I apologise to hear that there has been a delay with your order. However, due to the volume of orders we are receiving, there has been some stock issues. We would hope for it to arrive with you shortly. Kind Regards, Lily

Posted 4 years ago

Good Afternoon, Thank you for your message. If you would like to give me your order number, I would be happy to look into this for you and see if this has been resolved. Kind Regards, Lily

Posted 4 years ago

“I have received one order out of 3. I have emailed asking what items they are awaiting stock as I needed those 2 orders by today 06/11/19. No response after 4 days. Very disappointed in this company. I have spent a large amount on these orders and I needed them by today as I purchased them out of my grans inheritance money and I was meant to be gifting these items to family at a meal tonight in memory of my gran. Website needs to be updated and tell customers if items are out of stock before they place the order and not 2 days after. Won't be ordering off here again.”

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Posted 4 years ago

“Disappointed the charms were attached as it cost me £2.00 to have them taken apart in a shop. I have never had a bracelet and do not know how to do this. They were gifts for different people and only 1 box sent.”

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Posted 4 years ago

“I ordered a nomination bracelet and one charm. The bracelet came flat, (not joined) and the charm separate. I believe there is some sort of tool you can use to attach the charms as I have as yet been unable to attach the charm and join the bracelet. This tool was not included. Perhaps contact from you asking if I wanted the charm attached and the bracelet joined would have been better customer service.”

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Posted 4 years ago

“Still not received an order that was dispatched on 7/10/19 - order ##872089 (WEB872089). Emailed customer services yesterday to chase it up but no reply yet. Rather than receiving an email requesting a review at this stage, I would prefer a response about the order I have yet to receive! Please could someone get back to me about it. I didn't want to give a rating out of 5 yet but this won't send until I do, so for the moment I have rated 'Poor'. This will hopefully change. Thanks.”

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Posted 4 years ago

“I love my nomination bracelet and usually really happy with my charms. However, I bought the 'nanny' charm and it was that small that I couldn't read what it said. Even with my glasses on haha. So I am going to have to think of and buy a new gift.”

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Posted 4 years ago

Joshua James is rated 4.7 based on 21,692 reviews