Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,688 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,688 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still not received the ring I ordered.”

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Posted 1 year ago

“I was very pleased with my purchase! However! It was delivered to the wrong address! If it wasn’t for the honesty of a neighbour I wouldn’t have received the item! I never got an email to say it had been delivered! Think you might need to review your delivery drivers! The item itself was very well received for my friends birthday! I have given 2 stars as she may not have got it!”

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Posted 1 year ago

“I was very disappointed with the earrings I purchased. They were much small than they looked in the advert and, in my opinion, they are not worth the £29 I paid. I will not be giving them to my daughter as I intended, but they may be ok for my young granddaughter.”

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Posted 1 year ago

“Got in touch with them week before christmas after waiting nearly two weeks for my next day delivery (that I paid extra for) and they still haven't got back to me.”

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Posted 1 year ago

“A promise of a first purchase discount turned out to be very misleading and in effect a sham. I lodged a query about this on their "contact us" page and they haven't bothered to reply. I ordered a wedding ring and it was made clear that there is a 4 week delay, but it has been three weeks already and there has been no update from the initial message. This is rubbish customer care given the size and importance of the purchase.”

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Posted 1 year ago

“Reasonably priced and delivered quickly. Quick responses by customer service. Unfortunately, the earrings were stapled to the invoice rather than being in the box. I threw the invoice away without looking at (as I bought online, so I wouldn’t have used it for anything). 2 days later I realised they weren’t in the box, so I now have no earrings and an out of pocket. Check the packaging. Partially my own fault, but I do feel there should have at least been a note in the box if the goods weren’t in there.”

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Posted 1 year ago

“That jewellery roll I ordered was damaged when I received it. After several attempts with invalid email addresses I eventually sent photographs of the damaged item. So far I have not received a reply to my query, ie, hoe do I get a replacement.”

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Posted 1 year ago

“I placed my order on the 5th of December and unfortunately it still hasn’t arrived. Too late for the Christmas presents they were intended for. Maybe was due to the postal strike.”

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Posted 1 year ago

“I am unable to write a proper review as I am still waiting for items to be delivered.”

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Posted 1 year ago

“Package was delivered to an incorrect address. I can proove it with the map. I know that the delivery from Royal Mail isn’t their fault, but their reaction to my complaint is. They are not willing to take this up with Royal Mail until 14 days,. This parcel is not lost in the post, it’s been delivered to the wrong address!!”

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Posted 1 year ago

“Not received it yet . Ordered 23 nov dispatched 24 th . It’s now the 19 th December and I’m still waiting . I have been told twice wait till Friday now it’s wait until Wednesday . 2 days before Christmas . Thanks for trying to find my package . Tracking . Not good . Entered number and I’m told can’t tell you anything yet as it’s not been delivered . That isn’t the point is it . Really annoying .”

Helpful Report

Posted 1 year ago

“I placed my 2nd order, on 29th November for a nonimation charm, this charm is a Christmas gift, the order was placed in ample time to allow delivery prior to Christmas. I contacted the customer services team via email and spoke with Jade. As I have a real concern my package has been lost.to be old to wait 14 days, well as you can imagine this is not acceptable, I have paid for a item, and as on 9th December still not received it. This I beyond your own timeframes advised, may I aslo dd my 1st order, was also placed in November and arrived within 3 days during royal mail postal strike, so there is no reason why I still have not received my Christmas gift? I have requested a second charm to be sent. In fist class post but doubtful this will even be considered, so why should I be left to wait for a parcel hat is clearly not going to get here. Then wait a further 14 days this takes us after Christmas so no point in that, i paid for an item, I expect it to be delivered yiu took the payment, I should be offered a full refund regardless, this isn't a great customer satisfaction on a second order”

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Posted 1 year ago

“Very fine nothing like the picture”

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Posted 1 year ago

“Only received half my order still waiting for other items. When I rang girl was great on phone however still waiting a 6 days later for goods that were missing”

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Posted 1 year ago

“Product was nice and reasonably priced. But disappointing I ordered next day delivery and it didn't come next day. It took 2 working days. I understand there have been various postal strikes but don't offer something you aren't 100% certain you can deliver.”

Helpful Report

Posted 1 year ago

Hello Billy, Thank you for your review. We are very sorry to hear you are not happy with your delivery. I have had a look at your order and can see you placed this on a Saturday. As we do not dispatch orders on weekends we could not send this out to you until Monday. All of this information is stated when you select your shipping method and also in our help and contact section on our website. Kind regards, The JJ team x

Posted 1 year ago

“product/delivery all fantastic I just feel harassed by the number of emails I received after the order. this has put me off returning.”

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Posted 1 year ago

“Still waiting for charm”

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Posted 1 year ago

“Very disappointed with my last purchase so tiny, I think you should display it on someone’s neck so customers can see the actual size”

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Posted 1 year ago

“I bought this for a birthday present but was that embarrassed about the size of the charm had to buy a second present its so small you cannot actually read the message on it very disappointed”

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Posted 1 year ago

“Unfortunately very tiny engraving could hardly see it when this was on my nomination bracelet.. Choose soul sisters.. Sadly disappointed”

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Posted 2 years ago

Joshua James is rated 4.7 based on 21,688 reviews