Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick part delivery of my order but still waiting on 1 charm which I believed to be in stock when I placed the order.”

Helpful Report

Posted 7 years ago

“The charm was as good as expected. I was disappointed by the packaging though. I’ve bought from HR before and they wrap the charm in nomination tissue then put it in a branded box and bag. All I got was a small branded envelope. Think I’ll stick to HR in future.”

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Posted 7 years ago

“Fast delivery and wide choice.”

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Posted 7 years ago

“"Tell us how Joshua James made you happy" I purchased an Orla Keily bracelet and ring from Joshua James. Unfortunately, the size of the ring was not big enough for the lady fingers of the recipient despite being advertised a standard ring size. We were quite relieved in fact as not only was the ring too small, the jewellery itself was some of the cheapest looking/feeling stuff I have seen since I won a name bangle at a carnival in the 1990s on the rifle range. It was shockingly bad. Lightweight, badly finished. Horrible. We were refunded our money straight away when we returned the items so that made me happy so I can't fault that. I would be wary of using Joshua James again however as the quality of the items I purchased that had been chosen as part of JJ range was massively overpriced and shoddy so I would probably only purchase something if I had seen it somewhere else, or on someone else.”

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Posted 7 years ago

“I never received the charm that I ordered with the bracelet”

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Posted 7 years ago

“The wrong item was sent so this time not so happy”

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Posted 7 years ago

“Really good prices, although disappointed that it cost me £7.80 to return an unwanted bracelet especially as I spent an additional £50 on two pairs of earrings which I kept.”

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Posted 7 years ago

“Nice bracelet but rather small wrists are required. Do check the size before buying”

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Posted 7 years ago

“No discount offered after I signed up for news letter feel I missed out otherwise service very good”

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Posted 7 years ago

“Communication is poor. I contacted the company twice with a query and did not get a reply either time. Was supposed to get next day delivery but came 4 days later”

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Posted 7 years ago

“The link I ordered was the wrong one when it arrived, I had to email twice to receive a response. I was told to return the link which was promptly exchanged and posted to me but would have thought the postage would have been reimbursed as this was clearly not my mistake so it appears I’m £2.08 out of pocket 😡”

Helpful Report

Posted 7 years ago

“I have bought a few things from Joshua James and been happy enough with the service. The only concern I have is that when you place your order and pay for it,on a few occasions I have been sent an email afterwards to say you did not have my item in stock but would send it once you have it. That is fine as long as you are not wanting to gift your item to someone in the near future it's very annoying as I would have gone elsewhere had I known I was going to have to wait up to 2 weeks for my item.”

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Posted 7 years ago

“The first order I sent and paid for was sent with the wrong item, although the code was for the item I sent for so not my fault. Rather than wait for the weeks it said to be refunded I then ordered again and sent the wrong item back. The correct item came but I am waiting for a response and refund for the wrong item sent”

Helpful Report

Posted 7 years ago

“"I was happy to receive three of the charms I ordered. However I was not quite so happy to be told the other three were out of stock even though it said they were in stock when I ordered them. I am still waiting for them."”

Helpful Report

Posted 7 years ago

“I wasn’t very happy with this order. One of the beads was cracked and the free bracelet was the wrong length, with the wrong lock, and the loop at the end needed squishing before I could get beads into it. Not a great experience that would have been improved with better communication.”

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Posted 7 years ago

“Presentation of the charms just stapled to the receipt the braclet was just loose in the envelope the boxes just flat packed no tissue paper to wrap them in all items should be wrapped separately customers would appreciate it but other than that great service thanks”

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Posted 7 years ago

“Happy with purchase but disappointed that links were not attached,no instructions or tool to put together. Slightly off putting to a novice. It would have been nice to have been made aware during the purchase process that a special link tool was required.”

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Posted 7 years ago

“Took a few days for order to arrive”

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Posted 7 years ago

“Item is lovely, but the website doesn't show the top of the necklaces with the clasp. I went on the nomination jewellery site which showed the necklace in full. it spoils the website. people want to see the whole thing.”

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Posted 7 years ago

“No tool so difficult to link. In past tool was sent when several links bought. I bought bracelet plus 7 charms”

Helpful Report

Posted 7 years ago

Joshua James is rated 4.7 based on 21,749 reviews