www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,453 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,453 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful Product fast delivery value for money 🌟”

Helpful Report

Posted 14 hours ago

“Very disappointed in my purchase. The chain on necklace was in a knot and impossible to untangle so basically unfit for purpose. Emailed customer services twice and no response. Don’t think I will be using this company again”

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Posted 1 day ago

“I purchased the silver organic twist necklace and matching earrings for a Birthday gift and they were very beautiful. However, just a little disappointed as it came in plastic bags and not a gift box. I did try to email but no reply”

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Posted 1 day ago

“I bought a 3-piece silver jewellery set for a wedding, what a bargain, and the quality is stunning, I am really happy with them. The delivery was very quick. I will no doubt be buying from Jon Richard again.”

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Posted 1 day ago

“The despatch email, should have contained tracking information, but didn't. It said to contact you via email if the article hadn't arrived after 5 days which it didn't. I emailed you twice but got no reply. You do not have a phone number to call customer support, hence the poor score There is no live chat or telephone number, amd you ignore emails. You never replied, the bracelet just turned up after about 8 days”

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Posted 2 days ago

“Spent quite a lot on my last order as the prices are so reasonable. I love my little earring packs I got wear them every time I step out the door now. The necklaces I bought are keepers and will be able to wear in years to come I bought the really delicate celestial necklace it’s very dainty but sparkles. Can’t wait to wear it this summer.”

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Posted 2 days ago

“A necklace came broken and emailed you about 5 times with no response so will not be ordering again”

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Posted 3 days ago

“Absolutely stunning pair of earings I bought them to wear at my daughters wedding in August,can't wait to wear them .The quality is first class & they look much more expensive than they are I can't praise them enough. thank you Jon Richard for such good quality costume jewellery”

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Posted 3 days ago

“The necklace I bought was beautiful, such good value for money.”

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Posted 5 days ago

“A good variety of well made products of good quality.”

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Posted 6 days ago

“I was extremely disappointed with the service! I had a notice to say there will be a refund but no explanation or communication as to why. I have also not received the refund! I will not be purchasing g from this company again”

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Posted 1 week ago

“Love the necklace and earrings I ordered. Didn't know they were so close to where I live.”

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Posted 1 week ago

“A name that I trust… have purchased other items from this brand over the years from different retailers. So easy to buy online. Delivery was prompt. I will definitely buy online from them again.”

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Posted 1 week ago

“I BOUGHT BEAUTIFUL EARINGS 😍 FOR MY SISTER'S BIRTHDAY AND SHE LOVED THEM! I'M NOW LOOKING FOR A NECKLACE THAT HOPEFULLY WILL MATCH WITH THE EARINGS...”

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Posted 1 week ago

“Excellent service , first time I've bought from here , definitely won't be the last.”

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Posted 1 week ago

“I had a problem with my order and the customer service team was amazing, prompt responses and resolved my issue immediately I will be shopping with them again and would highly recommend.”

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Posted 1 week ago

“The quality is top notch, so delicate and beautifully crafted. I was so happy with how the product looks. It was packaged so carefully and professionally. I couldn’t be happier with the product and the packaging. It was also priced incredibly reasonably. My only issue was it took a little bit longer than I was expecting to arrive. Other than the delivery time, I have no complaints and will definitely be shopping here again.”

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Posted 2 weeks ago

“It’s the worst website that I used to buy ,until today I didn’t receive my order please don’t steal my money if the order will not arrive give me refund”

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Posted 2 weeks ago

Thank you for taking the time to share your feedback about your experience on our website. We have good faith in our delivery service however this is very unusual. Please reach out to our Customer Service team via email at customerservice@jonrichard.com with your order number and they will be able to look into it for you. Kind regards, Jon Richard

Posted 2 weeks ago

“Still not received my order so cannot answer any of the questions. Have emailed got response today so maybe will get my order????”

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Posted 2 weeks ago

“Great selection of jewellery, I was bought a necklace as a gift and have since purchsed the earrings and bracelet to match - very sparkly !”

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Posted 2 weeks ago

www.JonRichard.com is rated 4.4 based on 4,453 reviews