Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,340 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both the ends have snapped off”

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Posted 2 weeks ago

“I've had several deliveries from this seller and have been very satisfied with the earrings and hair clips that I have received. I usually wait until a sale is on and then I pick several pairs.”

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Posted 3 weeks ago

“Bracelet arrived with stone missing. I returned this and requested an update , Customer Services sent a very blunt email which did not include the requested update. No bracelet , no replacement and no refund”

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Posted 3 weeks ago

“I received two items necklace and earrings. Delivery was prompt and matching jewellery was lovely. The reason for only 2 stars is the earrings sent are faulty. I’ve sent two emails to customer service explaining the fault but have had no communication back as to what I do to exchange for a new pair.”

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Posted 3 weeks ago

“Beautiful had so many compliments”

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Posted 3 weeks ago

“I was disappointed the necklace chain was very short I bought a longer chain but couldn't fit it through the very small hole on the pendant even though I bought a fine chain. The pendant earrings and bracelet are lovely but I am not able to wear the necklace.”

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Posted 3 weeks ago

“Excellent product and value for money My only observation would be to send in a gift box and add a couple of pounds to price First impressions count”

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Posted 3 weeks ago

“Im very happy with the items I purchased as a gift. The jewellery is very pretty and looks nice on. There was an issue with the postcode however after contacting john richards the items were reposted so I would definitely use again”

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Posted 3 weeks ago

“Ordered a bridal hair accessory. It was just what I was looking for and dispatched quickly. Very pleased with my order. I will use Jon Richard agsin.”

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Posted 3 weeks ago

“Product was good and service excellent, delivery was prompt.”

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Posted 3 weeks ago

“The package was well wrapped, came on time, communicated by email, very efficient. Would use again, happy to recommend.”

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Posted 4 weeks ago

“I ordered a hair piece for my wedding day which just happened to be in the sale. The ordering process was very easy and the product arrived quickly. Would recommend”

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Posted 4 weeks ago

“Very pretty just like the picture, looks rich and high quality”

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Posted 4 weeks ago

“Product was good as displayed however delivery was a huge issue and contacting you guys was even bigger”

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Posted 4 weeks ago

“Always worth a look!”

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Posted 4 weeks ago

“Received in good time and a reasonable price. Shame about the missing stone.”

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Posted 1 month ago

“My wife absolutely loved her necklace, thank you so much.”

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Posted 1 month ago

“I was very pleased with my gold col. charm bracelet have had compliments and looks much more expensive than cost.i have since ordered a necklace and look forward to wearing.”

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Posted 1 month ago

“Never dispatched the whole order, no email to say they were doing this either just didn't send it. 7 days and 8 emails later customer service finally replied, extremely rude in their replies and still not refunded despite them saying it's been sent. Now seeking legal action against them, what did turn up is dirty, marked and not what was advertised, save your money and shop elsewhere”

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Posted 1 month ago

“I bought two pairs of earrings. Both are lovely and sterling silver ones were good quality. Order was despatched quickly and received sooner than I had expected. Thanks”

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Posted 1 month ago

Jon Richard is rated 4.4 based on 5,340 reviews