Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,296 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The set I ordered was lovely. However I was disappointed as the chain on the necklace was knotted. I tried to set angle it but it won’t come out.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“Absolutely stunning, very pleased with this set.”

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Posted 2 years ago

“Great value fast delivery first class item will definitely buy from you again thanks 😊”

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Posted 2 years ago

“Everything i recivied was amazing so lovely”

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Posted 2 years ago

“Absolutely beautiful jewellery at such affordable prices- been shopping with JR for years ,never had a problem and always get compliment on my jewellery.”

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Posted 2 years ago

“Lovely jewellery. A good range to choose from and great quality.”

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Posted 2 years ago

“Fast delivery, goods as described, only a pity that without a box”

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Posted 2 years ago

“Love the earrings and delivered promptly”

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Posted 2 years ago

“Love it . Gets remarked on every time I wear it”

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Posted 2 years ago

“Beautiful piece and looks lovely on. Got lots of compliments for it.”

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Posted 2 years ago

“Love my heart t-bar bracelet. Compliments the matching necklace I already had. Fast delivery.”

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Posted 2 years ago

“Very happy with my purchase would definitely buy again”

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Posted 2 years ago

“Very small not as discribed”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We have passed these comments on to the relevant team to investigate further. If you are not entirely satisfied with your purchase it can also be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Lovely jewellery. A couple of items did not match the colour of stones as shown in pics but I guess that's one of the issues with online shopping.”

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Posted 2 years ago

“Excellent selection to choose from. Easy to order and lovely item.”

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Posted 2 years ago

“Used to buy jewellery from Debenhams, but bought direct, as a first-time customer. All the jewellery was good value for money and was good quality. I was very pleased. Wouldn't hesitate to recommend the company.”

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Posted 2 years ago

“I have been buying via online and have always been extremely satisfied with whatever jewellery I have bought.”

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Posted 2 years ago

“Jewellery is beautiful. I get loads of compliments when I wear it. I love all Jon Richard jewellery. The service is excellent as well.”

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Posted 2 years ago

“I bought a bracelet for my sister-in-law's birthday, she loved it and commented that it was stunning.”

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Posted 2 years ago

“Very poor the links were smaller than I expected For a £40/50 bracelet the packaging was very poor bubble wrap packet and then posted in a plain brown box.”

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Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,296 reviews