Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,296 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t comment I haven’t received the earrings that I ordered on the 29th November.”

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Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any queries or updates required regarding your order. Thank you, Jon Richard

Posted 2 years ago

“Very nice dainty purrfect”

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Posted 2 years ago

“A beautiful and well made brooch. I’ve had so many comments on how pretty it it”

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Posted 2 years ago

“Beautiful product.”

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Posted 2 years ago

“Item delivered and on opening to place earrings in presentation box the stem broke off one of them. Emailed over a week ago and no response to offer resolution”

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Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn about the recent issue you have experienced, we have raised this with the relevant team to investigate further. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the returns procedure in the following link - https://www.jonrichard.com/returns-policy-i5. Thank you, Jon Richard

Posted 2 years ago

“They both look lovely, can't wait for my granddaughter to see lt on Christmas morning”

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Posted 2 years ago

“Quite sparkly”

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Posted 2 years ago

“I love this statement necklace. I wore it on my birthday dinner and it looked amazing with my entire outfit”

Jon Richard 5 star review on 9th December 2022

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Posted 2 years ago

“Delivered when they said, lovely bracelet for my daughter-in law s birthday but I thought I'd bought a box don't know what went wrong.”

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Posted 2 years ago

“The items I purchased were just fabulous, they're just what I wanted and are perfect for my event. Very good pricing when on sale, I may not have purchased if they weren't!”

Jon Richard 5 star review on 8th December 2022

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Posted 2 years ago

“The jewellery is absolutely beautiful so lm very happy about that. Delivery took longer than I expected but no real drama there. However, I was disappointed with the cheap basic packaging used for such beautiful quality jewellery. If you buy in-store you get some pretty tissue and they take care to wrap it nicely. My jewellery was sent to me in bubble wrap and a brown cardboard box. I would have at least expected some tissue and maybe a small pillow pack. Jon Richard needs to work on their presentation. I don't want gift wrapping but l do expect more than bubble wrap!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Loved this broach the colours were so vibrant”

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Posted 2 years ago

“I purchased a necklace as a gift and I am really pleased with it. Excellent customer services. Replied to my query straight away. Will definitely use this company again.”

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Posted 2 years ago

“I was delighted with the layered necklace I ordered from Jon Richard. It's beautifully made and I love wearing it. I have had so many compliments.”

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Posted 2 years ago

“Absolutely stunning, couldnt be more beautiful and happy.”

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Posted 2 years ago

“Quite nice, very small initial but OK for the price. Disappointing that it came in bubble wrap only. No gift box, which is a bit tight.”

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Posted 2 years ago

“Hi the jewellery I received is lovely but I am still awaiting a pair of stud earrings which seem to have been forgotten- are they coming soon please? I can’t complete the rest of this form as the delivery is incomplete”

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Posted 2 years ago

Hi, thank you for your review. We're sorry about the recent issue you have experienced. Please contact our customer service team at customerservice@jonrichard.com and one of our team members will help to resolve for you as soon as possible. Thanks, Jon Richard

Posted 2 years ago

“Beautiful brooch, looks classy, bought for a friend who likes dragonflies would recommend”

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Posted 2 years ago

“My 1st experience of Jon Richards. Very pleased with my dealings so far. Items came well packaged and super qulck. The items looked of a good quality. Additional boxes and pouches really make the gifts. However that came as an additional cost. Would of been nice if the pouch was included with your purchase. To early to say how the gifts will be received.”

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Posted 2 years ago

“Ear-rings not received - refund given but no notification that they were not coming! Still sent a huge gift box which would not have been appropriate for the ear-rings anyway which I still have been charged for. Also ordered two rings which did come in little plastic bags - ordered the gift boxes for these too but the boxes sent are again not appropriate for rings and again I've been charged for the boxes. If you are offering gift boxes please can you send appropriate ones for the items and if the item is not coming please refund the gift box for it too.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to resolve accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any future queries. Thanks, Jon Richard

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,296 reviews