Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,296 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love. Jon Richards. So happy to still. Have it available online”

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Posted 2 years ago

“Previous orders Received damaged necklace which I had to return, last order received necklace that didn’t match the picture which I am to return on Monday and the one thing that is not right is everytime you order the 10 % discount pops up but cannot apply. It looks like it’s something to trick customers. I emailed twice with the screenshot but still not replied. Previously when I reported they did refund me the discount but not this time on my last order. Hopefully they will reply soon”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. Many apologies for the recent issues you have experienced, we have raised these with the relevant teams who are investigating to resolve accordingly. We have also notified our customer service team of your concerns in regards to your last order, they will respond to you as soon as possible. Thank you.

Posted 2 years ago

“Beautiful items Fast delivery Great price”

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Posted 2 years ago

“Really beautiful earrings. Have had lots of nice comments on them. A huge plus getting them in them in the sale too.”

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Posted 2 years ago

“Beautiful earrings, lovely gift box, bought for xmas pressies, really pleased with my purchases.”

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Posted 2 years ago

“Ordered the Pearl earrings for my daughters wedding and they are perfect. Beautiful and just the right colour, that’s matches my necklace. Easy to order and arrived in good time, plus good communication. Thank you”

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Posted 2 years ago

“Exactly what I wanted .. looks lovely”

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Posted 2 years ago

“Love Jon Richard jewellery well worth the money, beautiful designs well made”

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Posted 2 years ago

“Will never order from here again. Bought some clip on earrings and they came broken & completley bust so could never wear them. No customer service to get in touch with either”

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Posted 2 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve this for you as soon as possible. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 2 years ago

“Customer service is non-existent! I won't be buying from them again.”

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Posted 2 years ago

Hi, thank you for your recent review. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve any issues for you as soon as possible. Thanks, Jon Richard

Posted 2 years ago

“Recently browsed this website and was very impressed with the earrings on offer. Was looking for some for my daughter and was very pleased with what I ordered a great price too!!”

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Posted 2 years ago

“Very pleased with quality I ordered more stuff after receiving my 1st order very fast service too well pleased.”

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Posted 2 years ago

“The product was first class quick delivery Would buy again thankyou john kane”

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Posted 2 years ago

“So helpful to provide a replacement jewellery piece for a present that was unsuitable.”

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Posted 2 years ago

“The Earrings were gorgeous and the service was extremely good.”

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Posted 2 years ago

“Lovely selection of bridal/bridesmaid hair accessories Fast delivery & well packaged”

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Posted 2 years ago

“The pins I wore for my engagement and wedding, one of the demontes came off. I've worn your products before and lasted me many years.”

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Posted 2 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve as soon as possible. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 2 years ago

“Items received very quickly, just as described. Very happy.”

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Posted 2 years ago

“Lovely earrings a bit different not to big”

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Posted 2 years ago

“Nice beautiful jewellery, slightly on the expensive side. The ring was smaller than expexted size, so had to return amd order a bigger size.”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,296 reviews