Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,761 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but I was not lucky as I waited anxiously for my order and it didn't arrive. I feel disappointed.”

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Posted 4 years ago

“I have returned the item, it came damaged in the box, I had to return it back.”

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Posted 4 years ago

“I can't review an item you didn't send; why ask me to review it? One star for at least refunding my money”

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Posted 4 years ago

“Disappointed, it was a gift for someone and definitely didn't arrive as appeared on the website when I purchased it. Will not be buying from you again.”

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Posted 4 years ago

“I received a gift that was tampered and have not got a refund till today”

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Posted 4 years ago

“I haven’t received wet!!”

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Posted 4 years ago

“Ordered 3 pack of earrings for a secret santa gift 1 pair didn't match at all! Obviously wasn't checked. Kept it as l just couldn't be bothered with the hassle.”

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Posted 4 years ago

“Returned items and have not had a refund sent 2 emails and no reply very disappointed”

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Posted 4 years ago

“Placed an order, was told it was being processed then had an email saying my order was being refunded as requested. Emailed them to query and was told item was out of stock! Not impressed!”

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Posted 4 years ago

“An item was missing from my parcel - that I've paid for - was told it would be delivered within 24 hours a week ago but not received yet and my emails going unanswered - really hope this gets sorted.”

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Posted 4 years ago

“I bought this necklace for my wedding day and when I went to put it on the fastener broke so I couldn’t use it. Was very disappointed”

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Posted 4 years ago

“I am still.waiting and want a refund ,the party I purchaced these for has know gone past ,”

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Posted 4 years ago

“Never received item ordered”

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Posted 4 years ago

Thank you for your review. We are sorry you were unhappy with your recent order. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 4 years ago

“Appalling. Not even sure if this is a legitimate website anymore. No responses to emails, no responses to phone calls, no responses to instagram. KEEP AWAY”

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Posted 4 years ago

“How could i enjoy the set when i never even recieved the item!!!!! It was cancelled how many times i was very disappointed”

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Posted 4 years ago

Thank you for your review. We are sorry you were unhappy with your recent order. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 4 years ago

“Was such a pretty bracelet, brought for sisters wedding and broke 3 hours after putting on, the clasp had broken. Poor”

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Posted 4 years ago

Hi, we are sorry to hear that your item was damaged. Please contact our customer service team at customerservice@jonrichard.com, they will be happy to provide you with a replacement. Thank you, Jon Richard

Posted 4 years ago

“Ordered for Christmas (early) product has not been touched since being delivered and I opened the box to find that the bracelet is broken”

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Posted 4 years ago

“From the look of the site you feel like you’d be getting some quite nice pieces of Jewellery but in realty when it comes in feels like nothing more than plastic costume jewellery or the jewellery you’d put on kids really not worth the money”

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Posted 4 years ago

Thank you for your feedback – we are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com If you are still unhappy with your purchase you can return your goods within 28 days of receipt. We offer a free returns service. For more information please follow the link - https://www.jonrichard.com/returns-policy-i5

Posted 4 years ago

“Wrong item received . Still waiting on refund .”

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Posted 4 years ago

“Very much disappointed! One star for packaging team and customer services (the jewellery sets are no doubt are very pretty but in a plastic bag they are not looking presentable) I Ordered gift boxed sets,one of them came in a plastic zip bag. Customer services is kind of nothing. Paid delivery charges to save my time and to avoid any trouble as they were the gifts of family whom i am meeting next week. Left me with no option but just embarrassment. IfJR team reading it by any chance, please respond!”

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Posted 4 years ago

Jon Richard is rated 4.4 based on 5,761 reviews