Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,292 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have always shopped at jon Richard's but the last time i ordered a pair of earrings when the item turned up all the box was damaged and earrings bent in half really not happy”

Helpful Report

Posted 4 years ago

Hi, We are really sorry you have received products like this. Please contact our customer service team at customerservice@jonrichard.com & they will resolve this. Thank you, Jon Richard

Posted 4 years ago

“I ordered jewellery but unfortunately the rings were too big, so I returned them immediately but to date have not received a refund!”

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Posted 4 years ago

Hi There, We are very sorry you are unhappy with your order. Please contact our customer services team and they will resolve this issue for you - customerservice@jonrichard.com. Thank you, Jon Richard team

Posted 4 years ago

“We bought a gorgeous wooden table in grey. After 8 months the table wore out? Paint was coming off! I tried to get a representative to fix it. No one would come? This was 2,400 dollars and should be repaired! Very very unhappy! Do not use this company! 😨😱😱😱😨😨😰😰😥😥😥😓😓😓😰😨😨😨😨😰😥😓”

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Posted 4 years ago

Hi, I believe you have the wrong company - we are a jewellery company & do not supply homeware. I hope you managed to sort your table out. Thank you.

Posted 4 years ago

“This is not the item I ordered”

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Posted 5 years ago

“I bought a few items at high prices and all the diamonds and jewels fell out of most of my items within one day of wearing Them. I don’t recommend as everything had fell out.”

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Posted 5 years ago

“Dissapointed with necklace the photo showed it was much larger than it was I'd one previously from simp,y silver and quality was better and the same original cost won't trust online again”

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Posted 5 years ago

“Cant review an item that hasn’t arrived, cannot get hold of anyone on phone and no replies to emails sent! Was meant for a present for my daughters 13th birthday so not happy at all!”

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Posted 5 years ago

“I haven't received anything yet”

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Posted 5 years ago

“Sterling silver polished heart beaded stretch bracelet: Bought recently and first time worn the polish was coming off the heart and the band on the bracelet. So disappointed and trying to sort out return as went through Debenhams to buy this item.”

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Posted 5 years ago

“I ordered a two tone necklace and bracelet to match. When I received them I was extremely disappointed. They looked nothing like in the pictures. They looked cheap and the gold was so faded I had a hard time making it out to be gold! I returned them via Hermes parcel drip off almost 2 weeks ago. Still haven't heard anything back from Jon Richards.”

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Posted 5 years ago

“Well I would review my order however I am still waiting for my order to arrive. Can you advise please”

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Posted 5 years ago

A member of our customer service team will be in touch.

Posted 5 years ago

“Terrible quality. I bought a bracelet for £50. Felt like it was worth £4”

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Posted 5 years ago

“Disappointed with this purchase as the a lot of the outer links on the mesh bracket how snapped and stick up parallel to the bracelet - thus the bracelet gets caught on clothing and scratches your wrist. Would not recommend as the links/interlocking chains seem weak”

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Posted 5 years ago

“I received the 2 pairs of earrings that I ordered from you. Unfortunately both pairs were broken. I have emailed you but not had a reply.”

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Posted 5 years ago

“The jewelry was a complete mess, so entangled/ and although the label is correct the item is wrong.”

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Posted 5 years ago

“I haven’t even received my order yer”

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Posted 5 years ago

“I love your jewellery but I ordered it more than three weeks ago and still haven’t received it so I’m very disappointed with the delivery side of things. Thank you”

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Posted 5 years ago

“delivery rip off never arrived as promised”

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Posted 5 years ago

“My neckless is beautiful but not impressed with the quality I was taking it off the other day and it completely snapped in my hand I have managed to nip the link back together for now but it shouldnt do this I've had it only 1 week. I messaged customer services about this who asked me to send a picture but I have nipped it back together now so pointless sending a picture as it looks whole again. But it keeps snapping now and again when taking on and off would expect more for a £60 necklace its disappointing”

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Posted 5 years ago

“Still awaiting a refund from on line purchase which was sent back beginning of January,will never use this company again !!!!! Sent many emails ,with replays of we will look into it !!!!”

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Posted 5 years ago

Jon Richard is rated 4.4 based on 5,292 reviews