Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,292 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery of my bracelet was very quick.”

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Posted 5 years ago

“Order confirmed. Money taken. No goods ever received. Taken an age to get a refund. Would not recommend you to anyone. Extremely disappointed.”

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Posted 5 years ago

“0 out of 5. Order no. #1698091. 5 items ordered on the 29th Nov, queried delevery prior to Xmas told only two now in stock. They would send free gift boxes with these two items due to inconvenience caused. Items still not received on the 27th Dec. Still waiting refunds. Communication discraceful. Extremely disappointed. Would not recommend to friends and clients.”

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Posted 5 years ago

“The necklace i bought came broken.”

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Posted 5 years ago

“Item arrived packaging got wet and box was damaged. There was no Alan Hannah box for the tiara. Wrapped in just bubble wrap. Item was not damaged thakfully.”

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Posted 5 years ago

“Item not delivered, no way of contacting”

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Posted 5 years ago

“Jewellery arrived! Hermes delivery delayed. Inadequately packaged so all earrings very badly chipped and posts squashed. Customer Services was helpful. Will not use again and cannot recommend.”

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Posted 5 years ago

“I didnt receive the item I ordered”

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Posted 5 years ago

“Absolutely appalling wouldn’t order again.”

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Posted 5 years ago

“I ordered a set from this website waited a week to be told my parcel was damaged beyond repair, then got told i would receive another replacement waited a week again, had no confirmation email nothing so decided at this point i wanted a refund to go to a more reliable dealer. Still waiting to get my money back, customer service was good from what i had experienced but that is all.”

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Posted 5 years ago

“Paid money up front plus extra for next day delivery to have this beautiful jewellery to wear for my nephew’s wedding day but it was ‘lost‘ in transit even though I tracked my order and it said it was delivered! Very disappointed, felt let down and disheartened even though I was given a full refund!”

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Posted 5 years ago

“Bracelet broken after first use!”

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Posted 5 years ago

“So initially I ordered two rings through the Debenhams website and both were sent out in the wrong size. Couldn’t do an exchange as they don’t have the size I want. So had to refund and reorder. This time I decided to reorder directly with Jon Richard which was on the 22/09/2019 and now it’s 6/10/2019 and I still haven’t received anything!”

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Posted 5 years ago

“The Tiara is amazing. But the quality of service is very poor. As i have ordered a necklace and then the box for it. The box has arrived and missing chain just was like a fact. Nobody has informed me I wanted to review my order then. Consequently, I never needed that box without the necklace.”

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Posted 5 years ago

“Unfortunately received broken earring”

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Posted 5 years ago

“I still havent received my order even though i was assured it was sent over a week ago. Lynne Dobson”

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Posted 5 years ago

“Sent me a empty box! I sent a email with photos showing it empty and that it hadn’t been opened. They didn’t respond! Call center only open till 4 so if you work past that time can’t call them and emails clearly get ignored. Will never use again and never recommend”

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Posted 6 years ago

We are really sorry that you've experienced problems getting in touch with the customer service team, can you confirm you used address customerservice@jonrichard.com? Please email them at customerservice@jonrichard.com with your order number and they will be able to help.

Posted 5 years ago

“rubbish, only for a child. Will not buy from you again..,”

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Posted 6 years ago

“Quick service but poor quality”

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Posted 6 years ago

“Arrived late & damaged so sending back. Was due to be collected from a safe place today as instructed & it hasn’t been. My neighbour saw the courier who didn’t speak very good English & he failed to understand the instructions. Very disappointed on every level.”

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Posted 6 years ago

Jon Richard is rated 4.4 based on 5,292 reviews