Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,766 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,766 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the look of the site you feel like you’d be getting some quite nice pieces of Jewellery but in realty when it comes in feels like nothing more than plastic costume jewellery or the jewellery you’d put on kids really not worth the money”

Helpful Report

Posted 4 years ago

Thank you for your feedback – we are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com If you are still unhappy with your purchase you can return your goods within 28 days of receipt. We offer a free returns service. For more information please follow the link - https://www.jonrichard.com/returns-policy-i5

Posted 4 years ago

“Wrong item received . Still waiting on refund .”

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Posted 4 years ago

“Very much disappointed! One star for packaging team and customer services (the jewellery sets are no doubt are very pretty but in a plastic bag they are not looking presentable) I Ordered gift boxed sets,one of them came in a plastic zip bag. Customer services is kind of nothing. Paid delivery charges to save my time and to avoid any trouble as they were the gifts of family whom i am meeting next week. Left me with no option but just embarrassment. IfJR team reading it by any chance, please respond!”

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Posted 4 years ago

“I haven’t had my order delivered to my house and what i bought was for my friends birthday which has now past weeks”

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Posted 4 years ago

“Order refunded with no explanation as to why. I did not get the product I ordered as it was out of stock. If it is out of stock then it shouldn't have been advertised. Appreciate that errors happen however so if a mistake was made where the product was advertised as in stock when it wasn't then I'd expect an apology and an explanation which I did not receive. Poor customer service to just refund the order without an explanation or apology and confuse the customer.”

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Posted 4 years ago

“Didn’t receive order, very disappointed.”

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Posted 4 years ago

“Paid a small fortune for wedding jewellery for myself and my bridesmaids. When they arrived they were packaged badly, one of the earrings was broken and one of the blue jewellery boxes was absolutely filthy with a shoe print on it! I would NEVER order from here or recommend Jon Richard to anyone! I was absolutely appalled! I have left reviews for every business, shop etc that I used for my wedding and sadly this is the only negative review I have had to leave. I also ordered some jewellery for my MIL from ‘not on the high street’, I would definitely recommend! Packaged securely!”

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Posted 4 years ago

“Did not receive my item, got an e mail thanking me for my return. Sent customer services and e mail asking how I could return and item I haven't received Nd they advised they were unable to fulfil my order. If you don't have the stock then don't advertise it.. simple”

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Posted 4 years ago

“Item not received and no help or refund given.”

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Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“I’ve ordered 2 bracelets and their quality is really bad I’m very disappointed”

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Posted 4 years ago

“So disappointed. Beautiful jewellery but broke on first day. Emailed customer service and was delighted to receive replacement. Again this also broke…clasp isn’t strong enough. Such a shame!!”

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Posted 4 years ago

“Pearl pendants intended for gifts for my bridesmaids arrived shoved in plastic bags - unprotected, scratched and gouged by the chain they were on. Such lazy, careless packaging is unforgivable considering they were sent in the same envelope as the gift boxes I’d ordered to that would have protected them. When I complained I was told any replacement would be sent in the same careless packaging due to ‘costs’. I’d expect a professional jeweller to know how to protect pearls in transit and spend five seconds wrapping it in tissue paper or actually putting it in the gift boxes that the customer orders, but the company doesn’t care. Unless you want to give or receive damaged goods, steer clear.”

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Posted 4 years ago

“The catch on the necklace came open, (it was hard to fasten as well), and I lost the pendant the first time I wore it.”

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Posted 5 years ago

Hi, sorry to hear that your item was faulty. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement. Thank you, Jon Richard

Posted 4 years ago

“I haven't received it. Email sent to company.”

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Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“The end fell off when I tried to put it on for the first time. I will super glue it as I like it and don’t want to send back. But was unable to wear it for the wedding I bought it for. Thankfully I had a back up necklace”

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Posted 5 years ago

Hi, sorry to hear that your item was damaged. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement. Thank you, Jon Richard

Posted 5 years ago

“Paid for express delivery 3 days ago still hasn’t even been dispatched. Nobody answers messages and you just get ignored. Awful service”

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Posted 5 years ago

Hi, sorry to hear this. Please contact our customer service at customerservice@jonrichard.com, they can resolve this issue for you.

Posted 5 years ago

“Not received sent 3 emails no response. Rang 4 times no answer would not buy again.”

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Posted 5 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and that will look into this. Thank you, Jon Richard

Posted 5 years ago

“Wrong product sent, so missed out on gift for a friend, i am really disappointed, i was sold a product that was out of stock, so took my money then expected me to go through hassle of returning the product I didn't want. no compensation offered. In the end I kept the product which will sit in a cupboard doing nothing:( a waste of my time and money.”

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Posted 5 years ago

“Sadly I have had to return my bridal hair accessory due to gems missing, very disappointing :(”

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Posted 5 years ago

Hi, sorry to hear that your item was damaged. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement. Thank you, Jon Richard

Posted 5 years ago

“Received a bracelet with missing stone. Emailed customer service and never received a reply”

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Posted 5 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and we will look into this. Thank you, Jon Richard

Posted 5 years ago

Jon Richard is rated 4.4 based on 5,766 reviews