Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,292 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 7 pizzas, 4 of them 15in, they arrived in 4 14”boxes - the Maths really don’t work. Manager not around, duty Manager unable to do anything - if you want less than you ordered them order from here”

Helpful Report

Posted 6 years ago

“Over the years I have bought many items from John Richards and been very very satisfied with them, but two of these items were so ugly I shall never wear them and will give them to a charity as none of my friends would even take them. the way they looked in the picture was not what they looked like in real life .”

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Posted 6 years ago

“Orderd boxes as i had previously bought jewlery for presents and didnt get boxes 3 came and one bashed terribly i have messaged to conplain and not heard anything back”

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Posted 6 years ago

“Bracelet broke in half after wearing once.”

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Posted 6 years ago

“Never sent email for to track order and I missed the order because I never got the email so never got it”

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Posted 6 years ago

“First you didn’t send a email to say it had been dispatched so I never got my order and had to ask for my money back”

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Posted 6 years ago

“I received a refund before my items were received - assuming because they were out of stock. If you could help me track down this product I would really like them for my bridesmaids (I already have 3 pairs, just need 1 more) Thank you.”

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Posted 6 years ago

“i bought 4 days ago and still no confimation email and no order history in my account i do not know how to contact customer service there is no reponse for my complain hello there”

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Posted 6 years ago

“The earing backs were all to small to fit to existi g earings”

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Posted 6 years ago

“Received and item that is for my wedding and it was faulty and still waiting for a refund, it’s been nearly 2 weeks !!”

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Posted 6 years ago

“Ordered a hair accessory for my future daughter in law to wear on her wedding day. It arrived wrapped in bubble wrap and was pushed through the letterbox by the postman. I expected better service from JonRichard. The item cost almost £60.00. If I had bought in a store such as Debenhams, I would have been given the item in a box. Very shoddy service. I am aware it says on your website that boxes not provided, if I had paid £5-10 for something, fair enough. Not what I expected from such a big company, shame on you!!! Also, I had no notification that it would be delivered.”

Helpful Report

Posted 6 years ago

“Keyring was purchased for 18th birthday present, and has snapped in half after two days of being used with a key attached to the keyring.”

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Posted 6 years ago

“never got my order, no refund, just a promise it would be looked into, not happy at all, yet another call i have to make to sort this out!!!!!!!!”

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Posted 6 years ago

“Still not arrived even though ordered on the 21.01.19”

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Posted 6 years ago

“I ordered my product on 5th January and have still not received it.I have emailed Jon Richard customer services and still have no reply.”

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Posted 6 years ago

“Very bad, i bought this product on website. i didn't get this item and the money has refunded.”

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Posted 6 years ago

“One item was missing which i reported on answerphone since they dont have a proper customer contact centre. No response or feedback. Still no refund or contact. Why is your after sale care very bad?”

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Posted 6 years ago

“Not great to wear!!!”

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Posted 6 years ago

“Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187//”

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Posted 6 years ago

“when my parcel was delivered it was dumped beside the rubbish bin .because delivery driver was too lazy to put note in door or give it to one of the neighbors.im disgusted with this service.i no apology.i will not be using this service again.im truly disappointed because it was present for someone”

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Posted 6 years ago

Jon Richard is rated 4.4 based on 5,292 reviews