Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,765 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed sent me wrong product and I asked for right product as needed it by Sunday they said send 1st class took 4 days to receive not one bit satisfied can't even speak to anyone”

Helpful Report

Posted 5 years ago

Hello, sorry to hear about this inconvenience. Please contact our customer service team at customerservice@jonrichard.com if your issue is still unresolved and they'll be happy to help. Thank you - Jon Richard

Posted 5 years ago

“My order was received completely smashed and on poor condition! Had to return it for a refund and I ended up having no gift for my friend!! Definitely not going to order ever again!!”

Helpful Report

Posted 5 years ago

Hi, sorry to hear that your item was damaged. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement for your friend. Thank you, Jon Richard

Posted 5 years ago

“I have been sent an email and been asked to write a review for my recent order.....which I still haven't received!? I have sent an email and still haven't heard back. I placed my order 2 weeks ago!”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. I can see you've been refunded for this order. Please get in contact with customerservice@jonrichard.com if there are still any issues . Thank you - Jon Richard

Posted 5 years ago

“Ordered three, only two arrived.”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your remaining product in the order to you. Thank you, Jon Richard

Posted 5 years ago

“sorry but i am not received item .can you send me please traking number.because i am worry.i will be wait foranswer”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“I wasn’t too keen on the item, I’ve returned it and still heard nothing nearly two weeks No refund”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get you your refund. Thank you - Jon Richard

Posted 5 years ago

“Still haven’t received my order which was for Valentine’s Day”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“My silver bangle is of the highest quality and amazingly priced- I’m thrilled!”

Helpful Report

Posted 5 years ago

Hi, it's amazing to hear you love your product! However, you've only given us 1 star. We hope this was just a mistake as you seem very happy with you Bangle. Please do let our customer service team know if there was an reason behind the 1 star - Jon Richard

Posted 5 years ago

“item ordered 24/2/21 and money taken from paypal same day,two weeks later no goods, no phone numbers for customer service, do not spend money here.”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“Missing items and still waiting after 3 weeks”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“never turned up”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“Havent received the item yet after ordering it on the 16th lf February... Got in contact with customer service and they said that another would be sent express, still waiting for it to arrive...”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“I have ordered the same jewellery set 3 times now and still have not received the colour that I wanted. Neither JonRichard nor JD William's could send me the blue set but insisted on sending the silver one. I've kept the first one as I need something to wear to my daughter's wedding, but really wanted the blue set. Not impressed at all.”

Helpful Report

Posted 5 years ago

Hi, sorry for this inconvenience. Please contact our customer service team at customerservice@jonrichard.com so we can get the right item to you. Thank you, Jon Richard

Posted 5 years ago

“I have ordered this item as a valentine gift, I was expecting it to arrive the day after valentine’s. However, it did not arrive even a few days later; I then emailed customer support and they told me they would re-send the item with express delivery. It has been over 2 weeks and still hasn’t arrived.”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“i dont like it 😕”

Helpful Report

Posted 5 years ago

Hi, if you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Hope this helps - Jon Richard

Posted 5 years ago

“did not receive my items! i’ve been in contact with them & still no update or response!”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“Order was placed 2 weeks ago and has still not been received.”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“Good afternoon, I was bought a Jon Richard silver plated classic navette pear bracelet as a Christmas gift, this was unsuitable and after conversations with Michele I was advised to return the bracelet and I would receive an e wallet refund I returned the bracelet which was signed for on 05/01/21 but I have not received any refund I have emailed many times I have tried to call I have even messaged on face book all have been ignored I am not asking for the impossible I just want my refund and to ignore will not make the issue go away I have a copy of the signature which signed for my return, I obtained this from Royal Mail I give you a dead line of 29/01/21 to return my item or honour my refund Regards Carol falconer”

Helpful Report

Posted 5 years ago

Hi Carol, we are extremely sorry about what has happened - I am aware this product was brought from Very.com and not Jonrichard.com so you or the person who brought you the present will need to speak to them about filing for the refund. I have spoken to Michele and she has informed us you have now been credited on your jonrichard.com account due to the delay. Thank you, Jon Richard

Posted 5 years ago

“Completely rubbish service! I ordered my mum a necklace from here for her birthday. The item i ordered went out of stock and they didn’t bother to let me know and sent me the wrong item(another nexklace). The necklace looked no where near to similar to the original necklace i ordered. The wrong item came in the worst packaging ever - there was dust all over the gift box and the necklace didn’t even fit inside the box. The price on the wrong necklace was £3 more than the one i ordered yet it felt so cheap and flimsy, like it would break any minute. Worse thing is, it was 2 days before my mums birthday so I couldn’t even return it. Will not be ordering from here ever again!”

Helpful Report

Posted 5 years ago

Hi, we are really sorry this has happened to you! Please email our customer service team at customerservice@jonrichard.com, and they can help you resolve this issue. Thank you, Jon Richard

Posted 5 years ago

“My mother bought me a beautiful rose gold and diamanté necklace with pink ribbon for my birthday approx. 18 months ago. I have worn it just two times and kept it carefully in a little box. My mother has recently died and I took it out of the box to look at it and was shocked to see how shabby it looked! The pink ribbon is loosing it's colour. The metal "rose gold" has tarnished and looks horrible. This wasn't a cheap one. Very sad and disappointed about it. 😔”

Helpful Report

Posted 5 years ago

Hi Tracy, we are very sorry to hear this. Please could you email bethany.watson@jonrichard.com with a photo of the product and any additional information you have. Hopefully we can get this resolved for you quickly. Jon Richard

Posted 5 years ago

Jon Richard is rated 4.4 based on 5,765 reviews