Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,563 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only ordered once from JR online and won’t again.”

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Posted 2 months ago

“These earrings were faulty and i am still waiting to be refunded. They were returned.”

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Posted 2 months ago

“Never received my order. No tracking image to locate parcel. Jon Richard customer service hasn’t helped so far. Will update soon. If they send my product or refund, I will be forced to do a bank chargeback.”

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Posted 2 months ago

“Pictures are so deceiving! These earrings were purchased as a Christmas present for my granddaughter, no way could I give them to her, they’re not much bigger than a match head and you can’t return earrings”

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Posted 2 months ago

“Issue with item, no response when customer service contacted, very poor!”

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Posted 2 months ago

“Can’t review the product as 10 working days later it’s still not been received! Contacted customer service twice now and still no update apart from an auto acknowledgement on first mail. Very disappointed and won’t be ordering again!”

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Posted 2 months ago

“This bracelet arrived quite damaged and faulty and now I have to wait weeks to get a refund as o have to post it back to the UK from Australia - you can clearly see by the pics that it is damaged but they wa t me to return it before I get a refund so k have paid for something I can’t wear.”

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Posted 3 months ago

“Unfortunately I still have not received my order which I placed in the 13th October. I was told to expect delivery I 5 working days but now have to wait until the 29th which is 10 working days. Do I may need a refund or wait for a recorder. Disappointing as these were ordered for a birthday present for the 29th October”

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Posted 3 months ago

“I'm afraid the post fell off the earrings before I'd got it in my ear”

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Posted 3 months ago

“Never received my order so possibly scan account”

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Posted 3 months ago

“Item was purchased as a gift & was reasonable quality & price but let down as all items in listing description were not supplied & customer service were not prepared to rectify their own listing error.”

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Posted 4 months ago

“Earring were disappointing.”

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Posted 4 months ago

“One of the earrings is broken i have tried to contact customer services twice and no response either time. Not the customer service I would expect”

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Posted 4 months ago

“Order got canceled, very disappointing.”

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Posted 4 months ago

“Bracelet arrived very late. I paid for express delivery. It finally arrived a week and a half later. Customer service is extremely poor. Actually it is non-existent. You can only email, which I did on 3 or 4 occasions and on the second occasion received a useless automated response and on all the other occasions received nothing. I needed to let the company know that my order had not been delivered and the tracking was not moving on. For over a week it was at the same post office hub. I trawled the internet to find a Jon Richard customer service phone number but on ringing got an answer phone message saying I had to email. If emailing is the only option, you should respond. I was left in limbo not knowing if my parcel was going to arrive or not, whether another needed to be sent or I needed a refund. I would actually like a refund for the postage as it was not express by any means but nobody is responding. The whole experience has been awful and I would never order from the website again. Appalling.”

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Posted 5 months ago

“I never received my order, they just cancelled it without any notification and refunded my money.”

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Posted 5 months ago

“Not happy bought a bangle it clearly says with gift box. Delivered no gift box 😡 Customer service not good Can only email no one to speak to ,and just get generated automatic reply telling you to return Very poor service will avoid now Shame as bangle nice but cannot give as 60th birthday present without box. Would have ordered more for Christmas but not with the customer service as bad as it is and not getting what is described”

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Posted 5 months ago

“Beautiful quality but absolutely minuscule compared to photos. Very deceiving and can't have refund because they are for pierced ears.”

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Posted 5 months ago

“I shan’t buy from this brand again.”

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Posted 5 months ago

“Both the ends have snapped off”

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Posted 5 months ago

Jon Richard is rated 4.4 based on 5,563 reviews