Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,729 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 brooches and got only 1. I have also not got my money back. I want my money back. The things you are asking me to review i haven't even got it yet.”

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Posted 4 months ago

“Item not received, waiting for an answer..”

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Posted 4 months ago

“I have not received my item which ordered for a gift for Mother’s Day. I have asked for refund but have told no because the package can take up to 10 working days. This is despite the fact I paid extra for your so called express delivery. I have found your customer service very poor and I will never order from your company again.”

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Posted 4 months ago

“My order hasn’t arrived”

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Posted 4 months ago

“The ordering and delivery process was quick; however, the overall experience was extremely disappointing due to a clear lack of care and attention during the picking and packing process. I was sent the wrong colour bracelet, despite ordering a specific item. As the order was intended to be a birthday gift, I contacted customer services immediately via email to request urgent assistance. Unfortunately, I received only an automated response advising that it could take up to five working days to receive a reply. Given that the mistake was made by the company and the order was time-sensitive, this level of customer support is unacceptable. I have since returned the item but am still awaiting a response from customer services. The lack of urgency, accountability, and communication has been extremely frustrating. Due to the careless handling of the order and the poor level of customer service, I will not be purchasing from Jon Richard again and would not recommend the brand to family or friends.”

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Posted 4 months ago

“Dreadful, unresponsive customer service.”

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Posted 5 months ago

“Earring missing from delivery and chain has a knot in it, awaiting uplift for a refund.”

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Posted 5 months ago

Hi, We’re sorry to hear this, If you haven’t already, please get in touch with our customer service team at customerservice@jonrichard.com, so we can look into this and resolve it for you. We appreciate your patience and are happy to help.

Posted 5 months ago

“I received earrings that had clearly already been worn, which is completely unacceptable. I contacted customer service to complain, but nobody bothered to follow up or resolve the issue. The customer service is absolutely terrible, and selling used products as new is shocking. Don’t waste your money—avoid buying from Jon Richard.”

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Posted 6 months ago

Thank you for sharing your feedback. We’re sorry for the worry this caused. We can confirm the earrings were not previously worn, the appearance mentioned relates to the silver-plated finish. The posts on this style are standard metal and are not silver plated, which means they appear slightly darker than the decorative part of the earring. Our team responded within our stated timeframe, and we arranged a return and refund, which has since been successfully completed. We’re glad we were able to resolve this for you.

Posted 5 months ago

“I received a Cheaper item than what I ordered which isnt even on the website! Ive received no communication to my emails calls and Instagram message. Terrible customer service and scam”

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Posted 6 months ago

“Iv not even received it! Can you tell me why not been sent?”

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Posted 6 months ago

Hi, We’re sorry to hear you haven’t received your order yet. If you haven’t already, please get in touch with our customer service team at customerservice@jonrichard.com , with your order details so we can look into this for you. Thank you!

Posted 5 months ago

“My package has not arrived”

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Posted 6 months ago

Hi, We’re sorry to hear you hadn't received your order yet. If you haven’t already, please get in touch with our customer service team at customerservice@jonrichard.com , with your order details so we can look into this for you. Thank you!

Posted 5 months ago

“Very poor service. Sent the wrong product which I returned, then said sold out of what I wanted a few days before Xmas!”

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Posted 7 months ago

Hi, thank you for your feedback! We’re sorry for the frustration this caused. When we looked into your enquiry, we found the item had unfortunately sold out due to the busy festive period and the high number of last-minute orders at that time of year. We’re glad we were able to resolve everything in the end and really appreciate your patience.

Posted 5 months ago

“I received an incorrect item. No response from customer services no telephone to contact them just email. I'm still waiting for my refund. First time ordering from the company and will never order again. Appaling customer service”

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Posted 7 months ago

Hi, Thank you for your feedback! That's correct, We don’t have a telephone line and handle all enquiries via email at customerservice@jonrichard.com. During the busy festive period, our response times were a little longer than usual, which we had communicated to customers. We really appreciate your patience and are always happy to help via email

Posted 5 months ago

“I'm not happy as I have not received one pair of the crescent earrings . I have emailed twice but I haven't received a reply.”

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Posted 7 months ago

“Lovely necklace and good deal. Atrocious customer service. Dont respond when chasing for delivery. No tracking. Dont advise when an item is not available - the matching bracelet. Not an acceptable way to run a supply company even during busy period before Christmas.”

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Posted 7 months ago

“l was very disappointed with the size of the opal earrings very small. The pearl ones are OK”

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Posted 7 months ago

Thank you for your feedback. We’re sorry to hear that the opal earrings were smaller than expected. For all our products, including earrings, we provide full details such as measurements and dimensions in the product description to help customers make informed choices. as we understand it is hard to grasp sizing from images alone. we hope to see you shop with us again soon.

Posted 5 months ago

“Appalling service - charged my card, never delivered item and customer service doesn’t reply to emails (phone line is a joke as there is nobody to pick up). And then the cheek to ask for a review…it would be more appreciated if you could get in touch to process my refund instead. Please avoid this company / they should t be allowed to operate at all based on my experience (and many others - check the reviews on trust pilot)”

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Posted 7 months ago

Hi, We’re really sorry to hear about this. Please contact our customer service team at customerservice@jonrichard.com with your order number so we can look into it immediately. We aim to respond within our stated timeframe and resolve this for you. refunds are always given for items with stock discrepancies or valid returned orders. we do not keep payments. please note refunds do take a further 3-5 days to show up in your bank account since being processed. As a reminder, we do not operate a telephone line. Our team responds to all enquiries via email only. We aim to reply as quickly as possible. please contact us to resolve if this had not already been done so.

Posted 5 months ago

“Have not reveived my item , very disappointed as it is a gift , & I ordered it on the 29th Nov”

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Posted 7 months ago

“Only received half my order, emailed but no response, no contact numbers to speak to anyone!”

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Posted 7 months ago

“Lovely items if they both to send them! Missing from my order and no reply to replace although charged”

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Posted 7 months ago

Jon Richard is rated 4.4 based on 5,729 reviews