Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,287 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wonot the set not the ring you sent so if you coud send it I wood be happy”

Helpful Report

Posted 3 months ago

“Ordered a necklace and matching earings for the necklace to arrive totally the item and colour, quite a struggle to liase with Jon Richard warehouse as its all emails and no contact number, replacement item was resent with no email confirmation or tracking details. Parcel arrived by Royal mail whilst at work and was just left on doorstep for anyone to take as packaging clearly states where the product is from. Had the added stress of hoping the item was still sat on the doorstep when i arrived home. A simple email would of helped so i could of redirected the parcel to the local Post office.”

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Posted 4 months ago

“Very hard to put in your ear”

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Posted 4 months ago

“i still have to received my order sad”

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Posted 4 months ago

“I ordered a four leaf clover bracelet but I was sent a completely different item. I returned this bracelet but Jon Richard refused to refund the delivery costs saying they only refund in cases of faulty goods. I think this absolutely disgusting as they are at fault for sending the wrong item in the first place. I would never buy from or recommend Jon Richard again.”

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Posted 5 months ago

“I ordered my delivery almost 2 weeks ago and my delivery has not come. The customer service is horrible and there has been no progression.”

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Posted 6 months ago

“absolutely atrocious customer service. From ignored emails, to not sending my item to me on time, to cancelling my order completely without an apology or explanation. Doesn't even deserve 1 star”

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Posted 6 months ago

“My order got cancelled the day after it was due to be delivered, this left no time to order from anywhere else in time for Christmas delivery. Very disappointed”

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Posted 6 months ago

“Returned items 2 weeks ago for a refund. They have not acknowledged receipt of the items or been in touch at all. I've emailed Customer Services 3 times. This is unacceptable. I just want my money back.”

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Posted 6 months ago

“Very pretty earings. But the stones get caught in my hair. When I take them out”

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Posted 6 months ago

“Very disappointed , the set is very tiny not what I expected . The packing was just in a small plastic bags . It should have been packed as shown on the website .”

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Posted 6 months ago

“We have returned the item that we purchased as the clasp was broken. We are awaiting a refund and have had no correspondance from Jon Richard.”

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Posted 7 months ago

“Very bad quality”

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Posted 7 months ago

“The product I got was disappointing Very smaller than the picture and and not standard quality , not worth price”

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Posted 7 months ago

“After my item not being delivered and numerous emails to customer service I still haven’t heard back and this was a Christmas present!! I’d like full refund !”

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Posted 7 months ago

Hi there, If you have reached out to customerservice@jonrichard.com, please do check your junk for any replies! Kind regards,

Posted 7 months ago

“Packaging was poor and earrings arrived damaged. A real shame as the earrings were beautiful.”

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Posted 7 months ago

“Earrings arrived bent, sent email 11 days ago and no reply. Last time I waste my money and no I do not recommend Jon Richard.”

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Posted 7 months ago

Hi there, Please may I ask which email you have reached out to? Our CS team haven't received any emails in regards to your order. Please do reach out to customerservice@jonrichard.com. Kind regards

Posted 7 months ago

“Didn't send me all of my order. Then refunded me the item that had been sent (which was pretty cheeky as it was less then the other item)”

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Posted 8 months ago

“Never received my items, got an email from PayPal to say I had been refunded, no explanation from you at all.”

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Posted 8 months ago

“Ordered an item as a gift. More than a week later received email saying it was unavailable and refund issued. Suggests poor system.”

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Posted 8 months ago

Jon Richard is rated 4.4 based on 5,287 reviews