Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,761 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the earrings was not worth the money I paid. I contacted customer services regarding this and received no reply. Very disappointed and will not be shopping with you again”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 4 years ago

“Really bad quality jewellery and customer service. The backs of the earrings do not fit properly therefore within minutes of wearing them I had lost an earring. As I have the other earring showing the backs are to big I contacted customer service on numerous occasions however I have never received a response nor acknowledgment of my problem. Such bad service! I wouldn’t recommend”

Helpful Report

Posted 4 years ago

“I got a bracelet from here as a gift for somebody and the quality was so bad that I couldn't give it to her. I, myself don't think that I'll ever wear it.”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 4 years ago

“The product never came”

Helpful Report

Posted 4 years ago

Hi, we are very sorry to hear this - unfortunately, the item was out of stock at the time of processing your order and a refund for this item has been completed. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com if you have any further queries. Thank you, Jon Richard

Posted 4 years ago

“Not happy at all, recieved wrong item and paid for gift box but did not recieve it”

Helpful Report

Posted 4 years ago

Hi, we are very sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 4 years ago

“Brought this Bracelet for my friend for her birthday I paid my money then the very next day I had a email saying your money has been refunded no reason for why it had been just that I was so so upset”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear this. If you have any queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 4 years ago

“Bad things delivered and he represented like this is a good thing”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 4 years ago

“Received 2 items - bracelet too small - looked for sizing under product details and all it gave were ring sizes! Other purchase was a pair of pink Pearl earrings that weren’t pink!!!”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 4 years ago

“The tiara arrived rusted with a missing pearl”

Helpful Report

Posted 4 years ago

“I ordered a bracelet a.d gift box, it arrived not in the gift box so what ws the point as it went directly to the recipient. The other part of the gift was out of stock and I was emailed too late to get anything else. Not a happy customer”

Helpful Report

Posted 4 years ago

“I ordered a bracelet. Before due delivery date I received an email thanking me for returning it!!!! Refund came through ok.”

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Posted 4 years ago

“The colour of the metal has started to change. Only wore it twice. So upset.”

Helpful Report

Posted 4 years ago

“kukkzu tztrkrt 65u56u”

Helpful Report

Posted 4 years ago

“Only received half my order”

Helpful Report

Posted 4 years ago

“Sadly the item has not arrived, they are logging an investigation with royal mail and I'm still waiting for my item to arrive!!”

Helpful Report

Posted 4 years ago

“It was such a waste of money . The earrings are way smaller than seen on website . Very disappointed.”

Helpful Report

Posted 4 years ago

“Looked fab on line. Returned no problem due to poor quality”

Helpful Report

Posted 4 years ago

“Earrings were bent, very overpriced considering everything is of very cheap quality. I would save yourself some money and buy directly from the Chinese websites!”

Helpful Report

Posted 4 years ago

“I ordered something. They told me I’d sent it back and gave my money back. I never received it!!!”

Helpful Report

Posted 4 years ago

“I am very disappointed with the my purchase. The picture of the earing in the website is misleading. I was shocked when I recived my order.The earing is very tiny and the size doesn't match the one showed online.”

Helpful Report

Posted 4 years ago

Jon Richard is rated 4.4 based on 5,761 reviews