Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,523 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely Bracelet Bought it to replace one I lost”

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Posted 5 years ago

“Nice jewellery very good”

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Posted 5 years ago

“Outstanding speedy delivery. Excellent product. Everything looked even better than online. Only improvement that could be made: it would be great to see the jewellery worn by models online, to get a better idea of the products.”

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Posted 5 years ago

“I’m really pleased with all the items I bought. Quality is very good and I will certainly buy more jewellery in the future”

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Posted 5 years ago

“Excellent product and speedy delivery”

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Posted 5 years ago

“I ordered the earings thinking they was men’s but am guessing there women’s”

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Posted 5 years ago

Hello, we are predominately a womenswear jewellery brand. However, our products can be worn by both genders if you like the style. Hope this helps, Jon Richard

Posted 4 years ago

“Lovely bracelet”

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Posted 5 years ago

“Excellent quality of items, have bought a few items in the sale, all beautifully made and look even better than the photos.”

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Posted 5 years ago

“Beautiful earrings!!! Packed well in plastic envelopes so added the boxes as extra which are lovely. The perfect gift! Arrived very quickly.”

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Posted 5 years ago

“Quick delivery and the product I ordered is beautiful!”

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Posted 5 years ago

“Purchased items are beautiful, as described, very well packaged and super quick delivery. Will definitely be ordering many more items.”

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Posted 5 years ago

“Beautiful product at a very reasonable price. Quick delivery too.”

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Posted 5 years ago

“I was very pleased with my purchase of a real silver bracelet which is for a present. Service was very efficient and delivery was exceptional especially as it was straight after Christmas.”

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Posted 5 years ago

“Lovely items at a really great price!”

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Posted 5 years ago

“I had the infinity ring set bought for me by my husband it is beautiful but far too small. Unfortunately it was from Debenhams and they are closing down and closed so could not take back. As a gesture of good will customer service said I could return as long as I made an account. That was fine seeing as a gift. But I really loved the ring set and as I didn't want to be unlucky enough to be too late in getting another ordered in the next size up which should have been ok so I also ordered the wedding band at same time paying for both as the refund for the first would not happen until you received. we will be renewing our vows after 36 years of being wed. The rings came I was so excited but they again were too small so I packaged the two boxes together, one with one ring set the other with the ring set and wedding band and returned by signed for next day delivery. I have had a refund as said for the first but was asked if I wanted to keep the wedding band in an email and to return the items. I have returned them I want the wedding band in large and as I have noticed the ring set is out of stock in large please can I have the payment I made separately to be refunded to my card. Please can you help. I am sorry for the low rating but as my returns were not recognised I am not sure whoever received them has checked the packages correctly. I am not a regular online purchaser anywhere and certainly not regular at sending back. Please help regards Megan Pinkney”

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Posted 5 years ago

Hi Megan, We are sorry for the delay. I will send this to customer services and make sure they pick this return up. Sorry for any inconvenience. Thank you, Jon Richard

Posted 5 years ago

“Quick delivery, was really impressed especially with the pandemic going on and has an efficient returning parcel process!”

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Posted 5 years ago

“I’m not happy with my order at all the lace was extremely weak so the necklace broke I was gutted because it was extremely beautiful but the earrings were beautiful.”

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Posted 5 years ago

Hi, we are really sorry your product broke. Please email customerservice@jonrichard.com and they will sort you a replacement out. Thank you, Jon Richard

Posted 5 years ago

“Beautiful jewellery - purchased necklace with birthday money. Good quality and lovely finish.”

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Posted 5 years ago

“really pleased, prettier than expected. Typical John Richard standard.”

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Posted 5 years ago

“Bought 2 pairs of earrings. Both were as per description and I really like them. Had to cancel 2 rings as the sizes are quite big, however would buy from them again.”

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Posted 5 years ago

Jon Richard is rated 4.4 based on 5,523 reviews