Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,592 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,592 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I was looking for and at a great price.”

Helpful Report

Posted 5 years ago

“Lovely necklace and earrings for my friends birthday. Good service and delivery”

Helpful Report

Posted 5 years ago

“Order was placed 2 weeks ago and has still not been received.”

Helpful Report

Posted 5 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 5 years ago

“Beautiful earrings.”

Helpful Report

Posted 5 years ago

“Love this set. I’ve bought it for my wedding as our colour is navy and it will be my something blue. Beautiful.”

Helpful Report

Posted 5 years ago

“The bracelet came really quickly and is very pretty. Had it engraved for my daughter’s 18th - it looks great.”

Helpful Report

Posted 5 years ago

“The earrings are just beauitful. Fast delivery and so easy to order Thank you”

Helpful Report

Posted 5 years ago

“Bracelet was bought as a gift. It was lovely but arrived just in plastic bag. I assumed it would come with a box or jewellery pouch as at no time during checkout did it ask would I like a box/pouch or even a gift receipt. I know now that you have to pay extra which I would have if I had known at the time.”

Helpful Report

Posted 5 years ago

“Received my silver paw print earrings. Absolutely beautiful . Great price and quality . Love them”

Helpful Report

Posted 5 years ago

“Absolutely delighted with the quality of the jewellery as well as how quickly it arrived.”

Jon Richard 5 star review on 21st January 2021

Helpful Report

Posted 5 years ago

“Very pleased with all items of jewellery”

Helpful Report

Posted 5 years ago

“I’m so pleased with the bracelet I bought for a friend’s birthday. It’s very pretty, well made and arrived quickly! Will definitely buy from here again.”

Helpful Report

Posted 5 years ago

“I bought several pieces and they are all beautiful. My only comment would be that they don’t all come in a gift box which I didn’t realise. I raised a query regarding this and got excellent service advising where to source them on your website, I even got a refund on the postage which was not expected but a very nice gesture. I personally would prefer to pay extra and have them boxed. Thank you for the excellent customer service.”

Helpful Report

Posted 5 years ago

“I love Jon Richard Jewellery my necklace didn't disappoint,just wish the bracelet was cheaper.”

Helpful Report

Posted 5 years ago

“Quick shipping:)”

Helpful Report

Posted 5 years ago

“Good afternoon, I was bought a Jon Richard silver plated classic navette pear bracelet as a Christmas gift, this was unsuitable and after conversations with Michele I was advised to return the bracelet and I would receive an e wallet refund I returned the bracelet which was signed for on 05/01/21 but I have not received any refund I have emailed many times I have tried to call I have even messaged on face book all have been ignored I am not asking for the impossible I just want my refund and to ignore will not make the issue go away I have a copy of the signature which signed for my return, I obtained this from Royal Mail I give you a dead line of 29/01/21 to return my item or honour my refund Regards Carol falconer”

Helpful Report

Posted 5 years ago

Hi Carol, we are extremely sorry about what has happened - I am aware this product was brought from Very.com and not Jonrichard.com so you or the person who brought you the present will need to speak to them about filing for the refund. I have spoken to Michele and she has informed us you have now been credited on your jonrichard.com account due to the delay. Thank you, Jon Richard

Posted 5 years ago

“Amazing, absolutely loved the items I purchased for such affordable price but gave a luxurious feel. The products came very quickly. Customer service is amazing as they get back to you very quickly to sort out any problems or questions i had. Honestly best experience ive had when shopping online. Will definitely come back to shop again.”

Helpful Report

Posted 5 years ago

“Had a problem with local delivery agents but amazing back up service from John Richard. I would never hesitate in recommending them and will certainly buy from them again. AMAZING CUSTOMER SERVICE!!!”

Helpful Report

Posted 5 years ago

“bought as a gift the braclet was lovely”

Helpful Report

Posted 5 years ago

“Lovely necklace - good value for money”

Helpful Report

Posted 5 years ago

Jon Richard is rated 4.4 based on 5,592 reviews