Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,523 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely delighted with the quality of the jewellery as well as how quickly it arrived.”

Jon Richard 5 star review on 21st January 2021

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Posted 4 years ago

“Very pleased with all items of jewellery”

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Posted 4 years ago

“I’m so pleased with the bracelet I bought for a friend’s birthday. It’s very pretty, well made and arrived quickly! Will definitely buy from here again.”

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Posted 4 years ago

“I bought several pieces and they are all beautiful. My only comment would be that they don’t all come in a gift box which I didn’t realise. I raised a query regarding this and got excellent service advising where to source them on your website, I even got a refund on the postage which was not expected but a very nice gesture. I personally would prefer to pay extra and have them boxed. Thank you for the excellent customer service.”

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Posted 4 years ago

“I love Jon Richard Jewellery my necklace didn't disappoint,just wish the bracelet was cheaper.”

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Posted 4 years ago

“Quick shipping:)”

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Posted 4 years ago

“Good afternoon, I was bought a Jon Richard silver plated classic navette pear bracelet as a Christmas gift, this was unsuitable and after conversations with Michele I was advised to return the bracelet and I would receive an e wallet refund I returned the bracelet which was signed for on 05/01/21 but I have not received any refund I have emailed many times I have tried to call I have even messaged on face book all have been ignored I am not asking for the impossible I just want my refund and to ignore will not make the issue go away I have a copy of the signature which signed for my return, I obtained this from Royal Mail I give you a dead line of 29/01/21 to return my item or honour my refund Regards Carol falconer”

Helpful Report

Posted 4 years ago

Hi Carol, we are extremely sorry about what has happened - I am aware this product was brought from Very.com and not Jonrichard.com so you or the person who brought you the present will need to speak to them about filing for the refund. I have spoken to Michele and she has informed us you have now been credited on your jonrichard.com account due to the delay. Thank you, Jon Richard

Posted 4 years ago

“Amazing, absolutely loved the items I purchased for such affordable price but gave a luxurious feel. The products came very quickly. Customer service is amazing as they get back to you very quickly to sort out any problems or questions i had. Honestly best experience ive had when shopping online. Will definitely come back to shop again.”

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Posted 4 years ago

“Had a problem with local delivery agents but amazing back up service from John Richard. I would never hesitate in recommending them and will certainly buy from them again. AMAZING CUSTOMER SERVICE!!!”

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Posted 4 years ago

“bought as a gift the braclet was lovely”

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Posted 4 years ago

“Lovely necklace - good value for money”

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Posted 4 years ago

“Purchased 4 rose gold halo jewellery sets for gifts for my bridesmaids. Very happy with them, exactly what I was looking for. When they arrived one of the boxes was damaged. I emailed customer services and had a replacement box within 3 days. Customer service was excellent.”

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Posted 4 years ago

“Such a beautiful, elegant, blingy, classy hair piece. Looks far more expensive than what I paid for it! Love love love it 😍😍😍😍”

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Posted 4 years ago

“Very happy good products. Good price. Purchased goods from you before . Delivery good .will use again.”

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Posted 4 years ago

“Lovely Bracelet and Earrings. Very Promt Delivery.”

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Posted 4 years ago

“Completely rubbish service! I ordered my mum a necklace from here for her birthday. The item i ordered went out of stock and they didn’t bother to let me know and sent me the wrong item(another nexklace). The necklace looked no where near to similar to the original necklace i ordered. The wrong item came in the worst packaging ever - there was dust all over the gift box and the necklace didn’t even fit inside the box. The price on the wrong necklace was £3 more than the one i ordered yet it felt so cheap and flimsy, like it would break any minute. Worse thing is, it was 2 days before my mums birthday so I couldn’t even return it. Will not be ordering from here ever again!”

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Posted 4 years ago

Hi, we are really sorry this has happened to you! Please email our customer service team at customerservice@jonrichard.com, and they can help you resolve this issue. Thank you, Jon Richard

Posted 4 years ago

“Love my necklace,spot on😀”

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Posted 4 years ago

“My mother bought me a beautiful rose gold and diamanté necklace with pink ribbon for my birthday approx. 18 months ago. I have worn it just two times and kept it carefully in a little box. My mother has recently died and I took it out of the box to look at it and was shocked to see how shabby it looked! The pink ribbon is loosing it's colour. The metal "rose gold" has tarnished and looks horrible. This wasn't a cheap one. Very sad and disappointed about it. 😔”

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Posted 5 years ago

Hi Tracy, we are very sorry to hear this. Please could you email bethany.watson@jonrichard.com with a photo of the product and any additional information you have. Hopefully we can get this resolved for you quickly. Jon Richard

Posted 4 years ago

“Very good”

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Posted 5 years ago

“Lovely bracelet but I bought it as a special gift for my friends 50th. It came in a little plastic bag which made it look cheap. Wish they had said you need to buy a gift box/bag which I would have if I had known especially as no shops open due to Covid to go and buy a gift box at such short notice.”

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Posted 5 years ago

Hello, sorry to hear you are disappointed. Items will only be dispatched in a gift box if the product is depicted in a box and /or the product description specifies a gift box is included. Additional gift boxes can be added to an order for an additional £1-£4. Hope this helps, Jon Richard.

Posted 4 years ago

Jon Richard is rated 4.4 based on 5,523 reviews