Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,328 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bracelet was bought as a gift. It was lovely but arrived just in plastic bag. I assumed it would come with a box or jewellery pouch as at no time during checkout did it ask would I like a box/pouch or even a gift receipt. I know now that you have to pay extra which I would have if I had known at the time.”

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Posted 4 years ago

“Lovely bracelet but I bought it as a special gift for my friends 50th. It came in a little plastic bag which made it look cheap. Wish they had said you need to buy a gift box/bag which I would have if I had known especially as no shops open due to Covid to go and buy a gift box at such short notice.”

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Posted 4 years ago

Hello, sorry to hear you are disappointed. Items will only be dispatched in a gift box if the product is depicted in a box and /or the product description specifies a gift box is included. Additional gift boxes can be added to an order for an additional £1-£4. Hope this helps, Jon Richard.

Posted 4 years ago

“Really beautiful quality bracelet that arrived very quickly. Disappointed to find after opening the delivery box, that it was in a plastic bag that was then wrapped in bubble wrap. Even a small pouch would have made all the difference. It was a Christmas gift, so this meant I had to look for a better way to present it.”

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Posted 4 years ago

“I still haven't received this item”

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Posted 4 years ago

Hi, we are very sorry this has happened. It looks like the product was dispatched on the 5th December. Please contact our customer service team (customerservice@jonrichard.com) & they will look into this. Thank you, Jon Richard

Posted 4 years ago

“One of the gift boxes was damaged on arrival”

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Posted 4 years ago

Hi Gillian, We are sorry this has happened - if you would like a replacement please email our customer service or pop into one of our Debenhams stores. Thank you, Jon Richard.

Posted 4 years ago

“Nice bracelet, but doesn’t look like much when it comes in a plastic bag. Expected a nice box with it.”

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Posted 4 years ago

Hi, we are sorry you are disappointed. If our products come in a box there will be a picture on the product page, if you would still like a box they can be ordered online through our website for £1 to £4. Thank you, Jon Richard

Posted 4 years ago

“The jewellery items were fantastic. Efficient postage but for a £40 necklace I expected it to come in more than a tiny zip loc bag. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi, We are sorry you are disappointed. If a product comes in a box it will show on our website on the product. If you would like a box we sell them separately on our website for £1 to £4. Thank you

Posted 4 years ago

“Could have come better packaged. Came in a plastic wrapping rather than a box. So it seemed more like market jewellery than a presentable piece.”

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Posted 4 years ago

“The earring backing came off on one of earring which I was not happy about.”

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Posted 5 years ago

“Good communication and quick delivery. The product was smaller than I thought it would be though. Had I known, I wouldn't have purchased.”

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Posted 5 years ago

“Ordered 3 items the earrings and necklace were as expected from pictures very nice . Set of 3 earrings were very disappointing extremely small which was not shown on pictures far too small for me to use .”

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Posted 5 years ago

“Nice bracelet got it in the sale, not sure if it is worth the full price.”

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Posted 5 years ago

“We ordered a ring set but ordered the wrong size. I texted them to find out the procedure for a return of the items for a size larger. That was nearly 3 weeks ago and as yet, no answer. Other than that, the product was nice and it arrived quickly. Shame about after sales.”

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Posted 5 years ago

“The earrings are good quality and I like them but they are far bigger than I thought they'd be. I was hoping for every day earrings but they are definitely going out earrings. It would help if the earrings were on a model to get an idea of size.”

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Posted 5 years ago

“fsdfrfsfreqfref”

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Posted 5 years ago

“disappointed, lovely items,but all tangled in the bag in side the box.”

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Posted 5 years ago

“Although the jewellery is very nice and there is nothing wrong with it the packaging of the product was quite poor! This is due to the fact that it came in a small plastic sealed bag in a card bored box. There was no box to wrap the jewellery up nice with and keep it secure and the fact that it was a gift and have therefore had to go out and buy a large box for the necklace and earrings to go in is also poor.”

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Posted 5 years ago

“I ordered one of your bridal head dresses and I was sadly disappointed when it arrived. I sent it back and got my refund”

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Posted 5 years ago

“Not quite what I thought, very flimsy. But thanks.”

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Posted 5 years ago

“sent them an email regarding pricing to which they have not replied back. very poor service.”

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Posted 5 years ago

Jon Richard is rated 4.4 based on 5,328 reviews