Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,831 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The images of most products on the website are very diffeernt in real life in particular the size. the jewelry pieces are very small in real life.”

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Posted 4 years ago

“Items were delivered with a paid item replaced by something completely different and it was cheaper. Disappointing”

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Posted 4 years ago

“Ok Larger than I thought and look a little cheap. Haven’t worn them as not sure I like them.”

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Posted 4 years ago

“Beautiful earrings. But I won’t be ordering from a UK based site again. A 10 eur customs charge was placed on my package (being delivered to Ireland!) and there were delays in delivery.”

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Posted 4 years ago

“lovely chain and earrings, I was a bit disappointed as I was expecting the stone in the earrings and neck chain to be a bit bigger, never mind I dont often buy on line, next time I will buy from Pearsons store Enfield”

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Posted 4 years ago

“Very pretty but so much smaller than I imagined”

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Posted 4 years ago

“Happy with the jewellery however you let yourself down with the packaging. When I received the set it was all bundled up in the corner or the box, the boxes you use to display the items are not nice they don't sell your company well at all and for something I am gifting to my daughter I am disappointed in the presentation quality.”

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Posted 4 years ago

“Disappointed with earrings I bought they were much bigger than expected.but the bracelet I bought was lovely.”

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Posted 4 years ago

“Had to return two pieces of the jewellery as the earrings were faulty and the bracelet kept dropping off. Quite disappointed.”

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Posted 4 years ago

Thank you for feedback - sorry you were uphappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com.

Posted 4 years ago

“Ordered bracelet on express delivery and it was broken on opening. Contacted Customer Services who would have sent out replacement only bracelet was now out of stock. By the time this info was received it was too late to choose a substitute. I purchased from a competitor in time for Christmas. I received a refund and the broken bracelet will be posted shortly.”

Helpful Report

Posted 4 years ago

Thanks for your review, we are sorry you weren't completely happy with your recent experience. We offer a free returns service. For more information please follow the link - https://www.jonrichard.com/returns-policy-i5

Posted 4 years ago

“Brooch was OK, the packing was a bit broken.”

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Posted 4 years ago

“Lovely necklace, great quality and presentable box BUT I wouldn't order again from Jon Richard because the delivery was very slow (over a week) and I didn't receive a dispatch email so I had to go through the hassle of contacting them to chase it all up.”

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Posted 4 years ago

“Did not receive the item I ordered for my mother but had to give it to her as had no time to return and wait for the originally ordered item.”

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Posted 4 years ago

“It's a very pretty brooch which I originally purchased a couple of years ago at Debenhams and thought I would buy one for my grandmother. However it arrived and looked very dull and as though it had been stored somewhere very cold and damp. Polished it up and it looks ok. But I won't be ordering from Jon Richard again. It should have arrived gleaming and a pleasure to open at £20 for a Christmas brooch.”

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Posted 4 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 4 years ago

“Earrings came and disappointed as very big looking compared to what they looked in picture, would never wear them unless fancy dress or something , felt bit of waste of money to be honest”

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Posted 4 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 4 years ago

“I ordered a number of items. I was very disappointed with the quality of the items as they were very flimsy so I ended up returning them all.”

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Posted 4 years ago

“The box came broke”

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Posted 4 years ago

Hi, we are sorry to hear that your gift box was damaged. Please contact our customer service team at customerservice@jonrichard.com, they will be happy to provide you with a replacement. Thank you, Jon Richard

Posted 4 years ago

“Didn’t really keep me up to date. Product didn’t look as good in real life.”

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Posted 4 years ago

“Nice enough bracelet but a bit large so risk of catching it on things and charms a bit smaller than they looked in picture”

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Posted 4 years ago

“Not impressed with sizing. Some bracelets are tiny and others are normal adult wrist size. The small ones look the same size in the pictures but should be marketed as childrens. Also, i purchased a notecard and whoever typed it out, got 2 spellings wrong. Not impressed at all.”

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Posted 4 years ago

Jon Richard is rated 4.4 based on 5,831 reviews