Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,319 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a number of items. I was very disappointed with the quality of the items as they were very flimsy so I ended up returning them all.”

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Posted 3 years ago

“The box came broke”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear that your gift box was damaged. Please contact our customer service team at customerservice@jonrichard.com, they will be happy to provide you with a replacement. Thank you, Jon Richard

Posted 3 years ago

“Didn’t really keep me up to date. Product didn’t look as good in real life.”

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Posted 3 years ago

“Nice enough bracelet but a bit large so risk of catching it on things and charms a bit smaller than they looked in picture”

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Posted 3 years ago

“Not impressed with sizing. Some bracelets are tiny and others are normal adult wrist size. The small ones look the same size in the pictures but should be marketed as childrens. Also, i purchased a notecard and whoever typed it out, got 2 spellings wrong. Not impressed at all.”

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Posted 3 years ago

“Colour of sapphire darker than expected. Earrings much smaller than expected”

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Posted 3 years ago

“The Jewllery box is badly damaged but Jewllery is good for value.”

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Posted 3 years ago

Thank you for your feedback regarding your order from Jon Richard Jewellery, every review means a lot to us and we are so pleased you feel Jon Richard Jewellery is good value. We apologise that you received a damaged box and would like to resolve this for you as soon as possible. Please email customerservice@jonrichard.com with your order number and supporting image for one of our team members to organise a replacement for you.

Posted 3 years ago

“Excellent for what goods arrived still awaiting a credit note for undelivered goods”

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Posted 3 years ago

“I received a short necklace instead of long chain... I want a refund for that necklace... I have already returned by post that necklace”

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Posted 4 years ago

“Very small in comparison to what the website portrayed. Disappointed as these were for a present and non returnable as for pierced ears...”

Helpful Report

Posted 4 years ago

“I ordered a rose gold necklace and earring set and it didn’t look like the pictures it was big and tacky but the delivery was fast and came before it was due”

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Posted 4 years ago

“Two bracelets were received promptly. One is lovely but other was not as expected. I ordered two Stirling silver bracelets but the incorrect item was gold. I have returned this and await a replacement or refund.”

Helpful Report

Posted 4 years ago

“I bought two pairs of earrings for my sons wedding next April! When they came I expected them to be better quality for the price and they were quite a lot smaller than I wanted! They are pretty though but, will probably only buy jewellery from a shop in future!”

Helpful Report

Posted 4 years ago

Hi, we're sorry to hear you were disappointed in the size of the earrings. We do provide measurements where possible to help customers choose their desired look. We hope you will give JR.com another look over - Jon Richard

Posted 4 years ago

“Purchased 3 rings, 1 was for my god-daughter's 18th. Rings were far nicer in person than on the website. Seeing pics of people wearing the jewellery would help? Was shocked to have to pay extra £5 for a box, £2 just for a pouch etc ? Also postage cost for 3 tiny rings was highly excessive. Think it was £3.95 yet actual cost would have been standard 2nd class, ie less than 60p? There should be reduced postage for small items. Overall product & expertise very good but unhappy with additional costs.”

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Posted 4 years ago

“No issues with the service. My ring is another matter. Tri colour russian wedding ring. Received less than a month ago and the yellow gold plating has already mostly worn off.”

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Posted 4 years ago

Hi, sorry to hear that your item is discolouring. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement. Thank you, Jon Richard

Posted 4 years ago

“Jewellery looked cheap was disappointed as was a gift.”

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Posted 4 years ago

“The earrings I purchased were much much larger than I expected and were not suitable for the person I had purchased them for. I have kept them but would think twice before ordering again.”

Helpful Report

Posted 4 years ago

Hi, we're sorry to hear you were disappointed in the size of the earrings. We do provide measurements where possible to help customers choose their desired look. Thanks - Jon Richard

Posted 4 years ago

“I received my product, however, the necklace was completely knotted. Therefore, I spent a long time trying to unknot the chain. I managed to unknot the majority, however, there is still a small knot which I am unable to de tangle. Slightly annoying, as I have to ensure the small knot is always behind my neck.”

Helpful Report

Posted 4 years ago

Hi, we are really sorry this has happened! Please email our customer service team at customerservice@jonrichard.com & they may be able to sort this issue for you. Thank you, Jon Richard

Posted 4 years ago

“The bracelet is nice but my ring colour is fading and turning into copper very quickly”

Helpful Report

Posted 4 years ago

Hi, sorry to hear that this is happening to your item. Please contact our customer service at customerservice@jonrichard.com with this information. Thank you, Jon Richard

Posted 4 years ago

“Product was exactly as expected, described packaging let’s you down, a cheap plastic bag for a Valentine’s love heart bracelet! A small red box would got 5 stars, presentation is pricleds”

Helpful Report

Posted 4 years ago

Hi, we are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this helps or any future purchases.

Posted 4 years ago

Jon Richard is rated 4.4 based on 5,319 reviews