Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,330 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could of been better as some of the items with thin chains didn't last long.”

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Posted 6 years ago

“The jewellery items were bought as presents. I thought I ordered 2 gift boxes and when I realised my mistake, I called within a few minutes to get another one. I was told I would. Unfortunately I only received one. Then I had to find something to put one in. Hence 3 stars”

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Posted 6 years ago

“Useful item for putting a special gift in.”

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Posted 6 years ago

“Happy that my order managed to come earlier than expected as the order was placed last minute for my wedding. However one of the items arrived broken.”

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Posted 6 years ago

“Fast delivery fair price”

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Posted 6 years ago

“No cause for complaint”

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Posted 7 years ago

“Nice item but think i expected more with buying from jon richard. Poor packaging came knotted with earrings”

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Posted 7 years ago

Hi. Thank you for your comments. I am sorry to hear about the condition in which your items arrived. Should this have caused any damage to the items please contact our Customer Services on 0161 946 4371. Your feedback will be passed onto the relevant departments.

Posted 7 years ago

“the earrings are very pretty but much smaller than they looked on screen. I will keep for myself and purchase something else for my friend's birthday.”

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Posted 7 years ago

Thank you for your comments. Under each of our items under 'Product Details' we have a size guide/dimensions available for you to check before you buy. Any problems feel free to give us a call!

Posted 7 years ago

“Beautiful jewellery unfortunately it is poorly presented. As i bought a bridal set i was told it would come in a gift box but it didnt.”

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Posted 7 years ago

Hi. Thank you for your feedback. Please can you contact our Customer Services Department on 0161 946 4371 and we can look into this for you.

Posted 7 years ago

“This bow necklace is lovely but unfortunately is far too small in comparison with the picture. Will keep for a gift for my young niece.”

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Posted 7 years ago

Hi. Thank you for your feedback. On our website we have sizing information under 'Product Details.' I hope this helps for any further purchases.

Posted 7 years ago

“I absolutely love the earrings I purchased and the arrival time and packaging was perfect but unfortunately the earrings are too heavy for my ears and I had to take them out after 5minutes. The design is beautiful but perhaps less heavy material is needed in some of your products.”

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Posted 7 years ago

“Products are good however I purchased two of the same product and one of them was odd. It was a few sets of studs and one of the sets were odd.”

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Posted 7 years ago

Thank you for your valued feedback. Please contact our customer services team on 0161 946 4371 so that we can help you get this sorted.

Posted 7 years ago

“I was happy with the bridal head piece that I recently purchased it was exactly as I saw in the picture and was very pretty, just what I was looking for but was disappointed that it did not come in what I would consider appropriate packaging, as it is for a special occasion you would think it would at least come in a box to keep it safe before/after the big day instead of a plastic bag inside the delivery packaging. It might sound silly but that’s my opinion.”

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Posted 7 years ago

Thank you for your comments. We are currently reviewing our packaging so we really value and appreciate your feedback on this matter.

Posted 7 years ago

“Delighted with product absolutely fab. But one of the presentation boxes is damaged. They are bridesmaids gifts.”

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Posted 7 years ago

Thank you for your comments. I am sorry to hear your box is damaged. Please contact customer services and we can help to get this sorted for you.

Posted 7 years ago

“The service was good but the products disappointing, after one wear they had tarnished and are unwearable.... very poor quality.”

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Posted 7 years ago

Hi. We really value and appreciate your feedback. Your comments have been noted and will be passed onto the relevant department.

Posted 7 years ago

“Delivery was good”

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Posted 7 years ago

“Poor communication!was Waiting for reply more than 5 days”

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Posted 7 years ago

“Ordered 5 items but had to return 3, but the 2 I kept were lovely. 1 bracelet was broken, I bracelet too small for an adults wrist and the lovely pendant had a chain completely knotted. I would order in the future though.”

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Posted 7 years ago

Thank you for your feedback on the bracelet. Great to hear that you were happy with the rest of the order!

Posted 7 years ago

“Delivery was a little slow.”

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Posted 7 years ago

“Loved the jewellery. However on arrival one of the stones were missing on one of the earings. As I needed these for a works Christmas party it was too late to return so fortunately my hair covered the missing gem. Otherwise they all looked great.”

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Posted 7 years ago

Jon Richard is rated 4.4 based on 5,330 reviews