Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,324 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two sets for my now on hold wedding, on receiving them both sealed very securely one had a broken bracelet. It was so disheartening to see this had been sent defaulted, I contacted customer services and was put through to Tracy, this lady is an absolute credit to your company she calmed me down, reassured me that ever with the earrings being present she would send me a new set, which I received less than 24 hours later all the way in Northern Ireland. Beautiful quality when not broke and definitely worth the price.”

Helpful Report

Posted 5 years ago

“Very disappointed. The box was very damaged, luckily item inside was ok. Needed this as a Christmas gift to send to USA Did not have time to exchange as to close to Christmas. Email Jon Richard but did not get a reply. Very poor service.”

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Posted 5 years ago

“the colour of the stones in picture on website looked much more colourful than they actually are so not completely happy with purchase. I did buy at sale price so not worth cost of returning.”

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Posted 5 years ago

“A bit flimsy, don’t hold hair very well.”

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Posted 5 years ago

“They failed to tell me my order had been lost after one day. I had to phone them 10 days later as I was wondering where it was as I had 3day postage for them to tell me it was lost after 1 day of ordering. A new set were sent next day but the earring back on one of the earrings didn’t grip on. So I had to ask for them to send me some new ones and they sent the wrong earring backs which didn’t fit. In the end I went to a shopping centre and they gave the right ones. Wasn’t overly happy with this whole purchase but the earrings are pretty.”

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Posted 5 years ago

“All items bought arrived in good condition and on time.”

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Posted 5 years ago

“items arrived damaged”

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Posted 5 years ago

“the back prongs of both earrings came bent which causes one of the stoppers to twists into my earlobe, which is painful. Also, the arms of the stars are rather sharp which is uncomfortable.”

Helpful Report

Posted 5 years ago

“The actual contents were beautiful, however I was disappointed as the box it came in, was completely damaged and ripped and it was slightly embarrassing as I had ordered it to gift to someone and the box made it seem like I had it stored somewhere for a long time.”

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Posted 5 years ago

“Lovely item, but didn't come with a box. I did later check that it says this online (which it does), but still puts me off from purchasing from here again if the jewellery doesn't come boxed up.”

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Posted 6 years ago

“Delivery was good, no presentation box though, came in a little plastic bag so not good for a gift.”

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Posted 6 years ago

“Prompt delivery”

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Posted 6 years ago

“Nice to look at but bar keeps moving, would have been better it it was static constantly having to move it”

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Posted 6 years ago

“The earrings were much smaller than expected but nice colour”

Helpful Report

Posted 6 years ago

“Can’t really complain for the price but the bracelets are not up to the same standard as a previous purchase from instore, the gold plating has been scratched in numerous places on 2 of the 3 bracelets”

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Posted 6 years ago

“Seven sets purchased as gifts for bridesmaids. They are certainly eye catching.”

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Posted 6 years ago

“Earrings were much smaller than I imagined.”

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Posted 6 years ago

“I like the jewellery however I found it very fine and light...”

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Posted 6 years ago

“Earrings arrived in good time. Nice size, shape and colour. Unfortunately the back of one of the earrings was bent and although I managed to straighten it out I am not sure how long it will last. Good service overall though”

Helpful Report

Posted 6 years ago

“Costomer service was good but the product picture was a bit misleading and my bracelet is scratched”

Helpful Report

Posted 6 years ago

Jon Richard is rated 4.4 based on 5,324 reviews