Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,563 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,563 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good products however very unhappy with the packaging. Made the products look very cheap and offered no protection for the jewellery! Contacted customer services, very poor response from them also. Would hesitate to buy again!”

Helpful Report

Posted 8 years ago

“The bracelet and earrings ordered are beautiful, but unfortunatley I recieved them, both with an unattached stone, which cost me another 10eur to fix. I expected better products for this kind of prices.”

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Posted 8 years ago

“I am sorry to say that I bought this brooch to replace one which was bought for me as a Christmas present. The original brooch broke after being worn 3 times. The store refused to replace it without a receipt. Hovever I liked the brooch so much that I bought another.”

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Posted 8 years ago

“Ordered a silver ring and received the item in rose gold not happy, as the ring wasn't very expensive have kept it as a present, really want it in silver but has totally put me off ordering from yourselves again”

Helpful Report

Posted 9 years ago

“I ordered the pearl and pave double bangle set in the sale along with other items when i received the bangles which i had ordered for a friends birthday they were both paves i emailed to ask sumone to get in touch with me but heard nothing i also rang and left a message and my phone number but again no reply so i was quite disappointed with after sale”

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Posted 9 years ago

“Two weeks on still waiting for delivery, it was despatched the same day and when I try to call and speak with a person there is a recorded message saying no one available.”

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Posted 9 years ago

“I was very disappointed with the size of the stones on the bar necklace I bought. The picture was very misleading.”

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Posted 9 years ago

“Not very impressed that the day after my order arrived I received an email saying that there was now 70% off almost everything I had bought. It's really so annoying as I spent £40”

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Posted 9 years ago

“Was sent a empty box with no item in it so had to ring to get another sent, then brought another item and it didn't even come in a box, just a plastic bag, very disappointment all items should come in a box as likelyhood item will be a present. Now I need to a box.”

Helpful Report

Posted 9 years ago

“I ordered some earrings for my wedding which is on Saturday. I ordered them last Thursday night & paid for next day delivery. They hadn't arrived by Tuesday so I rang customer services & they told me they had refunded my money because the item was out of stock. I hadn't received an Email to let me know this so I was disappointed especially when I was waiting for the earrings to arrive.”

Helpful Report

Posted 9 years ago

“Eight days later and not received my two items. Will be phoning tomorrow to ask why!”

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Posted 9 years ago

“Ordered two bracelets, one came perfectly as described whereas the other came broken. Clearly was packaged as so because the bracelet could not have broken due to packaging and delivery. Very dissapointed.”

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Posted 9 years ago

“I recieved my order quite promptly but unfortunately the ring I ordered was not the ring I received, even though the despatch note listed the correct ring. It was akso the wrong size of ring so would have been no good to me anyway even if it had beenn the right one.”

Helpful Report

Posted 9 years ago

“What was delivered was totally different to what was on show at the nec. The quality looks cheap and tacky very plasticky looking like it was from a 99p shop”

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Posted 9 years ago

“I felt that the earings that were part of the set were poor quality and flimsy. It seemed like it was used also some of the silver was flaking off which meant I couldn't give it as a gift. The diamond hoop earings broke the first time i put it on. I did like the look of them and delivery was good and the updated were great. Unfortunately the quality let it down.”

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Posted 9 years ago

“Fast delivery but wrong item sent”

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Posted 10 years ago

“I ordered a tiara as i needed it for the next day (wedding trial) i had previously tried it on in debenhams which fit perfect so i ordered of your website, it came and it was huge, i think it would be too big for a mans head let alone a womans”

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Posted 10 years ago

“the chain and pendant were very disappointing, I thought they were of poor quality and the pendant seemed too small. It was a present for someone otherwise I would of returned the item. overall very poor”

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Posted 10 years ago

“I ordered 3 items and received the package quickly. Upon opening the package there was one item missing. I rang the number provided and the young lady on the end of the phone told me " We have run out of stock" so I asked her is it normal to short ship and ignore the matter or was there a refund she asked me to holds on as this was a big warehouse then told me the product was in stock and would be sent. There was no offer of apology and had I not rung probably no offer of replacement goods. Hopefully my package will arrive this week.”

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Posted 10 years ago

“the items i ordered only one was correct.the invoice was correct for the item i ordered but wrong item sent.”

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Posted 10 years ago

Jon Richard is rated 4.4 based on 5,563 reviews