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www.JonRichard.com Reviews

4.4 Rating 4,492 Reviews
84 %
of reviewers recommend www.JonRichard.com
Company Reviews Product Reviews
1,761
 Metrics Info
4.4
Based on 4,492 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read www.JonRichard.com Reviews
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Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Vivienne Hawthorne
Verified Buyer
“I recieved my order quite promptly but unfortunately the ring I ordered was not the ring I received, even though the despatch note listed the correct ring. It was akso the wrong size of ring so would have been no good to me anyway even if it had beenn the right one.”
Helpful Report
Posted 8 years ago
Beckie Jones
Verified Buyer
“What was delivered was totally different to what was on show at the nec. The quality looks cheap and tacky very plasticky looking like it was from a 99p shop”
Helpful Report
Posted 8 years ago
Sofia
Verified Buyer
“I felt that the earings that were part of the set were poor quality and flimsy. It seemed like it was used also some of the silver was flaking off which meant I couldn't give it as a gift. The diamond hoop earings broke the first time i put it on. I did like the look of them and delivery was good and the updated were great. Unfortunately the quality let it down.”
Helpful Report
Posted 8 years ago
Alison Smith
Verified Buyer
“Fast delivery but wrong item sent”
Helpful Report
Posted 8 years ago
Rachael Garner
Verified Buyer
“I ordered a tiara as i needed it for the next day (wedding trial) i had previously tried it on in debenhams which fit perfect so i ordered of your website, it came and it was huge, i think it would be too big for a mans head let alone a womans”
Helpful Report
Posted 8 years ago
Samantha Exton
Verified Buyer
“the chain and pendant were very disappointing, I thought they were of poor quality and the pendant seemed too small. It was a present for someone otherwise I would of returned the item. overall very poor”
Helpful Report
Posted 8 years ago
Tracie Sims
Verified Buyer
“I ordered 3 items and received the package quickly. Upon opening the package there was one item missing. I rang the number provided and the young lady on the end of the phone told me " We have run out of stock" so I asked her is it normal to short ship and ignore the matter or was there a refund she asked me to holds on as this was a big warehouse then told me the product was in stock and would be sent. There was no offer of apology and had I not rung probably no offer of replacement goods. Hopefully my package will arrive this week.”
Helpful Report
Posted 8 years ago
LYNDA WELLS
Verified Buyer
“the items i ordered only one was correct.the invoice was correct for the item i ordered but wrong item sent.”
Helpful Report
Posted 8 years ago
Amy Kefer
Verified Buyer
“Received the wrong item and coming up to Christmas it's not the best time to happen! I tried to contact Jon Richards 3 times and left voicemails to try and get the correct item sent to me and a refund however I've had no contact back at all. Shocking service. Very very disappointed won't be shopping here again”
Helpful Report
Posted 8 years ago
Barbara Ball
Verified Buyer
“Item not received yet . Is there a problem?”
Helpful Report
Posted 8 years ago
Sheila McDermott
Verified Buyer
“Very disappointing - the items came in plastic bags !!! Where are the boxes ?? - wanting to give as presents !!!!!!!”
Helpful Report
Posted 8 years ago
Sarah Binns-Madley
Verified Buyer
“After buying items i realised there was a discount code.the code did not work so i contacted the company only to be told it wasnt accepted due to items being in sale. Poor communication and mis-wording will ensure this will be my first and last order.”
Helpful Report
Posted 8 years ago
Vaneesha Kaur
Verified Buyer
“The delivery of the order was prompt, unfortunately, the code of another piece of jewellery was advertised under the image of what I ordered. I have called to discuss this problem with a member of friendly staff that guaranteed they would be in touch the following day. However, customer service did not get back to me when they said they would so I will have to follow up the case. This was my first time ordering; I am disappointed and will not be ordereding from Jon Richard again.”
Helpful Report
Posted 8 years ago
Jane Bedford
Verified Buyer
“Unfortunately the ring was misshapen, as if it had been caught in something. The earrings were far bigger than Id hoped and too long for me to wear.”
Helpful Report
Posted 8 years ago
Jane Cardoo
Verified Buyer
“Earrings had a flaw in them not worth the bother of sending back.Ring was ok but quite flimsy”
Helpful Report
Posted 8 years ago
Claire Hope
Verified Buyer
“Bought pearl ear climbers for holiday. When reached destination one pearl had come off earring.Never worn. Very disappointed.Hopefully when I get home I will be able to glue it back.”
Helpful Report
Posted 8 years ago
Gillian Phillips
Verified Buyer
“I ordered 3 bracelets crystal disc, and one mesh magnetic. None were boxed, they looked cheap and unsuitable for a gift for adults. Very disappointed, and returned to Jon Richard.”
Helpful Report
Posted 8 years ago
Angela Gethen
Verified Buyer
“I ordered a pair of teardrop earrings for my daughters wedding and received a completely different pair. Had to go into Debenhams and swap them. Luckily they had the original pair I ordered. Will be reluctant to order online again.”
Helpful Report
Posted 8 years ago
Anne Jackson
Verified Buyer
“I was very dissatisfied with my purchase, as the pearl earrings were a different colour to the necklace , have returned them for a refund .”
Helpful Report
Posted 9 years ago
Anne Jackson
Verified Buyer
“I was very dissatisfied with my purchase, as the pearl earrings were a different colour to the necklace , have returned them for a refund .”
Helpful Report
Posted 9 years ago
www.JonRichard.com is rated 4.4 based on 4,492 reviews
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