Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,562 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a hand chain bracelet and a big diamonte was missing but it was for a christmas present so i had to give it. Really upset that this had happened”

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Posted 8 years ago

Thank you for your feedback. Please contact our customer services on 0161 946 4371 where a member of our team will be happy to assist you in resolving the matter.

Posted 8 years ago

“Received bracelet tried on and broke in my hand. Rang to arrange replacement and to return broken one not heard anything for the passed week. Was told that would receive an email if item was in stock and replacement sent but still nothing.”

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Posted 8 years ago

I believe this has now been resolved by our customer service team. We apologise for any inconvenience.

Posted 8 years ago

“Poorly presented item.”

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Posted 8 years ago

“Found it hard to find what I was looking for. When I went back to look at a item again I couldn't find it after 3 evenings of looking. Got so fed up!”

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Posted 8 years ago

Hi Heather, Customer feedback is always appreciated. We are constantly looking to see how we can better the user experience. Could you please tell us what it was you were looking for; maybe we can make some changes to help others navigate the site. Thank you. kind regards Jon Richard Customer Services

Posted 8 years ago

“Not Happy the earrings I bought went down to half the price I paid a couple of days later”

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Posted 8 years ago

“I thought the bangle was real silver”

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Posted 8 years ago

“I sent five items back and still haven't been notified of refund.”

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Posted 8 years ago

“I bought a necklace which I wore over a weekend. It went black including the pendant, so it went in the bin. I will never buy from this company again.”

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Posted 8 years ago

“The site and ordering was straightforward my issue,wad with the item purchased”

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Posted 8 years ago

“Two keyrings ordered, one arrived broken, already returned. Waiting for replacement.”

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Posted 8 years ago

“Everything was super except a necklace I bought broke qhn I was putting it on the first time.”

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Posted 8 years ago

“hair slides broke and class on the bag difficult to open and close, poor quality for money paid.”

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Posted 8 years ago

“I bought Swarovski line jewelry. The earrings on the pictures in the website looked bigger. For everything else the service was good.”

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Posted 8 years ago

“I don't think I'll purchase again from jon richard because I don't recieve it until now :) I was send 2 emails for tracking number but Jon richard does not respond :)”

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Posted 8 years ago

“Poorly made earring that fell apart when taken out of the packaging”

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Posted 8 years ago

“The earrings were badly made, when I took them out of the packaging to wear, the hoop attached to one of the earrings came off. As I was wearing them on the day that I took them out of the packaging, I did not have chance to send them back.”

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Posted 8 years ago

“I ordered a bridal comb when it arrived it looked lovely but then I tried it on and had a piece of wire stick into my head and the comb broke in to two pieces very poorly made. Comb has been sent back and I'm currently waiting on a replacement one hoping its been made better than the last!”

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Posted 8 years ago

“I was very disappointed when I received the heart bangle as it was not at all what I expected. The bangle was not the quality I was expecting.”

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Posted 8 years ago

“Wouldn't buy online again, in the pictures, the colour looked great, big disappointment when they arrived, nothing like the colour, sorry”

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Posted 8 years ago

“Very good products however very unhappy with the packaging. Made the products look very cheap and offered no protection for the jewellery! Contacted customer services, very poor response from them also. Would hesitate to buy again!”

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Posted 8 years ago

Jon Richard is rated 4.4 based on 5,562 reviews