Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,324 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boxes a lot of the items came in were all broken which makes it impossible to use if an item is a gift. Really disappointing. I had to fix a necklace that came broken myself and the necklaces came all tangled up in the boxes so it's hardly a surprise. Although nice items, as I said, the boxes all broken, one necklace broken and the others all tangled.. not impressed.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Our customer service team email address is customerservice@jonrichard.com for any further order queries. Thank you, Jon Richard

Posted 3 years ago

“Order went through ok. The bracelet ordered was far too big like other people had mentioned. These stretch bracelets tend to be one size so was surprised when it arrived. The beads were also a very small 3mm. The bracelet was a lovely design. Next sells it way cheaper though which I noticed after buying.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear about the issues you experienced with your recent order. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our customer service team email address is customerservice@jonrichard.com for any further queries. Thank you, Jon Richard

Posted 3 years ago

“The descriptions of the necklace are wrong , they contradict each other . It says in product info that the chain is 16” long , it is around 30 “ , a vast difference . I wanted a shorter length , a little disappointed as now have to buy a shorter chain .”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear about the issues you experienced with your recent order and will investigate accordingly. Our customer service team email address is customerservice@jonrichard.com for any order queries you may have. Thank you, Jon Richard

Posted 3 years ago

“I was really pleased with the necklace and the team at Jon Richard got it to me at super short notice in time for my wedding - thank you so much!”

Helpful Report

Posted 3 years ago

“I bought 3 earrings, only 2 arrived and one of them was really small not even similar to the announced on the website.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order, we are investigating accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com with any further queries. Thank you, Jon Richard

Posted 3 years ago

“Thank you for the bracelet really good quality for the price;)”

Helpful Report

Posted 3 years ago

“Great costume jewellery, well presented in stylish box to add to my collection. Ordering and delivery was very efficient.”

Helpful Report

Posted 3 years ago

“Lovely just as described”

Helpful Report

Posted 3 years ago

“The jewellery from Jon Richard is always very good quality and looks amazing. I would highly recommend.”

Helpful Report

Posted 3 years ago

“Beautiful”

Jon Richard 5 star review on 24th July 2022

Helpful Report

Posted 3 years ago

“I received my rings in good time. The ordering process was simple. The rings are a nice quality silver.”

Helpful Report

Posted 3 years ago

“Looks very nice bought as a gift which has not yet been given.”

Helpful Report

Posted 3 years ago

“Had a problem with my delivery, sent email and received my items the next day.”

Helpful Report

Posted 3 years ago

““simply beautiful””

Helpful Report

Posted 3 years ago

“Excellent service... The bracelets look beautiful. Came in time.. and resolved an issue for me within hours. Thankyou so much”

Helpful Report

Posted 3 years ago

“Product excellent”

Helpful Report

Posted 3 years ago

“I bought 3 items, a necklace, bracelet and earrings. All good quality and reasonably priced.”

Helpful Report

Posted 3 years ago

“Product very good but customer care not very good,tried to amend an order but only contact that seemed available was e mail,which I tried but unsuccessful could not find a telephone contact and received no reply very poor”

Helpful Report

Posted 3 years ago

Hi, thank you for your review and apologies for any inconvenience caused. For order queries, please contact our customer service team at customerservice@jonrichard.com who will respond as soon as possible. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 3 years ago

“Fast delivery and products were really impressive quality - especially for the price!”

Helpful Report

Posted 3 years ago

“Delighted with my purchases , their quality and the efficiency of delivery etc.”

Helpful Report

Posted 3 years ago

Jon Richard is rated 4.4 based on 5,324 reviews