Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,585 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved this broach the colours were so vibrant”

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Posted 3 years ago

“I purchased a necklace as a gift and I am really pleased with it. Excellent customer services. Replied to my query straight away. Will definitely use this company again.”

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Posted 3 years ago

“I was delighted with the layered necklace I ordered from Jon Richard. It's beautifully made and I love wearing it. I have had so many compliments.”

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Posted 3 years ago

“Absolutely stunning, couldnt be more beautiful and happy.”

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Posted 3 years ago

“Quite nice, very small initial but OK for the price. Disappointing that it came in bubble wrap only. No gift box, which is a bit tight.”

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Posted 3 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 3 years ago

“Hi the jewellery I received is lovely but I am still awaiting a pair of stud earrings which seem to have been forgotten- are they coming soon please? I can’t complete the rest of this form as the delivery is incomplete”

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Posted 3 years ago

Hi, thank you for your review. We're sorry about the recent issue you have experienced. Please contact our customer service team at customerservice@jonrichard.com and one of our team members will help to resolve for you as soon as possible. Thanks, Jon Richard

Posted 3 years ago

“Beautiful brooch, looks classy, bought for a friend who likes dragonflies would recommend”

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Posted 3 years ago

“My 1st experience of Jon Richards. Very pleased with my dealings so far. Items came well packaged and super qulck. The items looked of a good quality. Additional boxes and pouches really make the gifts. However that came as an additional cost. Would of been nice if the pouch was included with your purchase. To early to say how the gifts will be received.”

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Posted 3 years ago

“Ear-rings not received - refund given but no notification that they were not coming! Still sent a huge gift box which would not have been appropriate for the ear-rings anyway which I still have been charged for. Also ordered two rings which did come in little plastic bags - ordered the gift boxes for these too but the boxes sent are again not appropriate for rings and again I've been charged for the boxes. If you are offering gift boxes please can you send appropriate ones for the items and if the item is not coming please refund the gift box for it too.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to resolve accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any future queries. Thanks, Jon Richard

Posted 3 years ago

“Difficult to write a useful review at this time as they are Christmas present for one of our Grandaughters.”

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Posted 3 years ago

“Arrived beautiful packed. Item fab”

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Posted 3 years ago

“Ordered 2 identical tennis bracelets but only one arrived. It turns out they only had one in stock but I had to enquire to find this out Had I not enquired I would have been waiting for a gift that would not have arrived,”

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Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Lovely company easy to order from with quick delivery and lovely Jewellery”

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Posted 3 years ago

“Very disappointed its not as nice in the flesh as it is online”

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Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“It was out of stock”

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Posted 3 years ago

“Great value ,and beautiful quality ,love the products”

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Posted 3 years ago

“Order put in for 3 items 1 delivered the other 2 where out of stock only found this out when 1 item was delivered and received refund for the other 2 why let me order when no stock”

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Posted 3 years ago

“Wanted to buy my mother who has sight and dexterity problems large button pearl earrings that were not too expensive (she loses things quickly) but could not find anything suitable. Found exactly what I wanted with Jon Richards.”

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Posted 3 years ago

“Paid over £80 and the box broke what an embarrassment. Looked like a cheap gift!”

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Posted 3 years ago

Hi, thank you for your review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. We offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“I bought a bracelet for my partner and had a bit of a problem. I won’t go into details, but the resolution of the issue constituted perhaps THE best customer service I have experienced, in all regards. Truly exemplary.”

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Posted 3 years ago

Jon Richard is rated 4.4 based on 5,585 reviews