Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,317 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with this item”

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Posted 3 years ago

“Kept up to date with tracking, speedy delivery and items where exactly want I wanted very pleased thank you”

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Posted 3 years ago

“Lovely set bought as a gift friend was delighted with it. Postage a bit high though”

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Posted 3 years ago

“I brought a silver and pearl pink necklace bracelet and ring. They are beautiful and such high quality. I have had so many complements when I wear them. Great service too. I will be purchasing again from Jon Richard and would highly recommend I would also say the jewellery looks good on the website but is even better in real sight.”

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Posted 3 years ago

“Very stylish bracelet, loved it so much I bought two. Delivery was very quick.”

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Posted 3 years ago

“Lovely quality jewellery at a reasonable price. Delivery is prompt, too.”

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Posted 3 years ago

“I ordered a wedding clip to wear at my daughter’s wedding. The delivery after placing my order was very quick, and the wedding clip is beautiful !!! It made ME feel very special too on the Big Day!!!”

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Posted 3 years ago

“Purchased a necklace that had one small stone missing. The returns process was very simple and a replacement necklace was received very quickly. An excellent service.”

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Posted 3 years ago

“Excellent value and beautiful jewellery. I love Jon Richard”

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Posted 3 years ago

“The rings are lovely. Very pleased with my order :)”

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Posted 3 years ago

“I gave 3 stars because I purchased matching items, To then getting a refund for which I thought maybe items had gone into sale. If I had received and email to tell me the necklace wasn’t I stock, I wouldn’t have just cancelled the whole order as all items kinda matched. On a plus I still love the quality Of Jon Richard It just would have been helpful Many thanks”

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Posted 3 years ago

Hi, we are sorry to hear about the recent issue with your order. We have informed the relevant team to investigate further - if you have any order queries please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you.

Posted 3 years ago

“Very good quality for the cost”

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Posted 3 years ago

“Stunning earrings for my daughter on her wedding day”

Jon Richard 5 star review on 27th July 2022

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Posted 3 years ago

“The boxes a lot of the items came in were all broken which makes it impossible to use if an item is a gift. Really disappointing. I had to fix a necklace that came broken myself and the necklaces came all tangled up in the boxes so it's hardly a surprise. Although nice items, as I said, the boxes all broken, one necklace broken and the others all tangled.. not impressed.”

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Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Our customer service team email address is customerservice@jonrichard.com for any further order queries. Thank you, Jon Richard

Posted 3 years ago

“Order went through ok. The bracelet ordered was far too big like other people had mentioned. These stretch bracelets tend to be one size so was surprised when it arrived. The beads were also a very small 3mm. The bracelet was a lovely design. Next sells it way cheaper though which I noticed after buying.”

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Posted 3 years ago

Hi, we are sorry to hear about the issues you experienced with your recent order. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our customer service team email address is customerservice@jonrichard.com for any further queries. Thank you, Jon Richard

Posted 3 years ago

“The descriptions of the necklace are wrong , they contradict each other . It says in product info that the chain is 16” long , it is around 30 “ , a vast difference . I wanted a shorter length , a little disappointed as now have to buy a shorter chain .”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear about the issues you experienced with your recent order and will investigate accordingly. Our customer service team email address is customerservice@jonrichard.com for any order queries you may have. Thank you, Jon Richard

Posted 3 years ago

“I was really pleased with the necklace and the team at Jon Richard got it to me at super short notice in time for my wedding - thank you so much!”

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Posted 3 years ago

“I bought 3 earrings, only 2 arrived and one of them was really small not even similar to the announced on the website.”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear about the issues you experienced with your recent order, we are investigating accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com with any further queries. Thank you, Jon Richard

Posted 3 years ago

“Thank you for the bracelet really good quality for the price;)”

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Posted 3 years ago

“Great costume jewellery, well presented in stylish box to add to my collection. Ordering and delivery was very efficient.”

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Posted 3 years ago

Jon Richard is rated 4.4 based on 5,317 reviews