Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,290 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order, was told it was being processed then had an email saying my order was being refunded as requested. Emailed them to query and was told item was out of stock! Not impressed!”

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Posted 3 years ago

“An item was missing from my parcel - that I've paid for - was told it would be delivered within 24 hours a week ago but not received yet and my emails going unanswered - really hope this gets sorted.”

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Posted 3 years ago

“I bought this necklace for my wedding day and when I went to put it on the fastener broke so I couldn’t use it. Was very disappointed”

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Posted 3 years ago

“I am still.waiting and want a refund ,the party I purchaced these for has know gone past ,”

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Posted 3 years ago

“Never received item ordered”

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Posted 3 years ago

Thank you for your review. We are sorry you were unhappy with your recent order. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 3 years ago

“Appalling. Not even sure if this is a legitimate website anymore. No responses to emails, no responses to phone calls, no responses to instagram. KEEP AWAY”

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Posted 3 years ago

“How could i enjoy the set when i never even recieved the item!!!!! It was cancelled how many times i was very disappointed”

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Posted 3 years ago

Thank you for your review. We are sorry you were unhappy with your recent order. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 3 years ago

“Was such a pretty bracelet, brought for sisters wedding and broke 3 hours after putting on, the clasp had broken. Poor”

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Posted 3 years ago

Hi, we are sorry to hear that your item was damaged. Please contact our customer service team at customerservice@jonrichard.com, they will be happy to provide you with a replacement. Thank you, Jon Richard

Posted 3 years ago

“Ordered for Christmas (early) product has not been touched since being delivered and I opened the box to find that the bracelet is broken”

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Posted 3 years ago

“From the look of the site you feel like you’d be getting some quite nice pieces of Jewellery but in realty when it comes in feels like nothing more than plastic costume jewellery or the jewellery you’d put on kids really not worth the money”

Helpful Report

Posted 3 years ago

Thank you for your feedback – we are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com If you are still unhappy with your purchase you can return your goods within 28 days of receipt. We offer a free returns service. For more information please follow the link - https://www.jonrichard.com/returns-policy-i5

Posted 3 years ago

“Wrong item received . Still waiting on refund .”

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Posted 3 years ago

“Very much disappointed! One star for packaging team and customer services (the jewellery sets are no doubt are very pretty but in a plastic bag they are not looking presentable) I Ordered gift boxed sets,one of them came in a plastic zip bag. Customer services is kind of nothing. Paid delivery charges to save my time and to avoid any trouble as they were the gifts of family whom i am meeting next week. Left me with no option but just embarrassment. IfJR team reading it by any chance, please respond!”

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Posted 3 years ago

“I haven’t had my order delivered to my house and what i bought was for my friends birthday which has now past weeks”

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Posted 3 years ago

“Order refunded with no explanation as to why. I did not get the product I ordered as it was out of stock. If it is out of stock then it shouldn't have been advertised. Appreciate that errors happen however so if a mistake was made where the product was advertised as in stock when it wasn't then I'd expect an apology and an explanation which I did not receive. Poor customer service to just refund the order without an explanation or apology and confuse the customer.”

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Posted 3 years ago

“Didn’t receive order, very disappointed.”

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Posted 3 years ago

“Paid a small fortune for wedding jewellery for myself and my bridesmaids. When they arrived they were packaged badly, one of the earrings was broken and one of the blue jewellery boxes was absolutely filthy with a shoe print on it! I would NEVER order from here or recommend Jon Richard to anyone! I was absolutely appalled! I have left reviews for every business, shop etc that I used for my wedding and sadly this is the only negative review I have had to leave. I also ordered some jewellery for my MIL from ‘not on the high street’, I would definitely recommend! Packaged securely!”

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Posted 3 years ago

“Did not receive my item, got an e mail thanking me for my return. Sent customer services and e mail asking how I could return and item I haven't received Nd they advised they were unable to fulfil my order. If you don't have the stock then don't advertise it.. simple”

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Posted 3 years ago

“Item not received and no help or refund given.”

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Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“I’ve ordered 2 bracelets and their quality is really bad I’m very disappointed”

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Posted 3 years ago

“So disappointed. Beautiful jewellery but broke on first day. Emailed customer service and was delighted to receive replacement. Again this also broke…clasp isn’t strong enough. Such a shame!!”

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Posted 3 years ago

Jon Richard is rated 4.4 based on 5,290 reviews