Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

“Very disappointing as the matching rose gold (tennis ball) chain was not available. What was the point in sending the earrings to me, at least make the effort to contact me and ask if I still want the earrings if the chain isn’t available.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“The necklace had a broken stone”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Item still has not arrived.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 3 years ago

“Gave the earrings as a gift, watch my mum open it (sealed box with sealed cellophane wrapped round). The box is EMPTY!!!!!!!! No earrings in here at all!!!”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are extremely sorry for the recent issue you experienced with your order. Our customer service team have confirmed they have resolved the problem accordingly. We apologise again for any inconvenience caused, our customer service team can be contacted at customerservice@jonrichard.com for any future order enquiries. Thank you, Jon Richard

Posted 3 years ago

“Difficult to see size online but the earrings ordered were fine. Loved the red heart ones. Just wish I’d ordered bigger hoop earrings.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Ordered last week and now you want a review of goods which I have not yet received.”

Helpful Report

Posted 3 years ago

Hi, thanks for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 3 years ago

“Sent a bracelet back and had no refund back”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent. Our customer service team can be contacted via customerservice@jonrichard.com for any further enquiries regarding your recent order. Thank you, Jon Richard

Posted 3 years ago

“Sent a bracelet back and had no refund back”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent. Our customer service team can be contacted via customerservice@jonrichard.com for any further enquiries regarding your recent order. Thank you, Jon Richard

Posted 3 years ago

“Bought quite a few pieces of 925 silver Please don't waste your money Scratches after just wearing for a hour Still waiting for 2 orders incomplete which now don't want And as usual no phone number just typical so thanks for nothing totally wasted my money 😒”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“I ordered the item on 1 December for my sister’s birthday on the 9th but it still hasn’t arrived sadly.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 3 years ago

“my product never turned up, got a refund but no alert that the item wasn't in stock, was buying as a present however it was too late by the time I realised it wasn't coming :( had a similar experience before where they sent a completely different product to what I ordered, Customer service was appalling. Needless to say I still have the wrong product:( I would think twice before ordering ever again”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are extremely sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Our customer service team are available to help with any order issues or enquiries at customerservice@jonrichard.com. Thanks, Jon Richard

Posted 3 years ago

“I can’t comment I haven’t received the earrings that I ordered on the 29th November.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any queries or updates required regarding your order. Thank you, Jon Richard

Posted 3 years ago

“Item delivered and on opening to place earrings in presentation box the stem broke off one of them. Emailed over a week ago and no response to offer resolution”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn about the recent issue you have experienced, we have raised this with the relevant team to investigate further. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the returns procedure in the following link - https://www.jonrichard.com/returns-policy-i5. Thank you, Jon Richard

Posted 3 years ago

“Very disappointed its not as nice in the flesh as it is online”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“It was out of stock”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Order put in for 3 items 1 delivered the other 2 where out of stock only found this out when 1 item was delivered and received refund for the other 2 why let me order when no stock”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Paid over £80 and the box broke what an embarrassment. Looked like a cheap gift!”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. We offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Very poor the links were smaller than I expected For a £40/50 bracelet the packaging was very poor bubble wrap packet and then posted in a plain brown box.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 3 years ago

“Will never order from here again. Bought some clip on earrings and they came broken & completley bust so could never wear them. No customer service to get in touch with either”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve this for you as soon as possible. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 3 years ago

“Customer service is non-existent! I won't be buying from them again.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve any issues for you as soon as possible. Thanks, Jon Richard

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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