Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,327 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package came poorly wrapped and earrings where not protected which meant the backs on them had bent and had to bend them back into shape. Not very helpful customer service.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear about your recent experience with us. We have noted down your concerns and will be passing them onto the relevant departments.

Posted 7 years ago

“Good prices”

Helpful Report

Posted 7 years ago

“the silver earings were not worth the money the red heart earings I bought I thought were much longer in length”

Helpful Report

Posted 7 years ago

“I thought quality was better for the fairy keyring”

Helpful Report

Posted 7 years ago

“Some of the items had really loose clasps so don’t hold shut, but couldn’t pay to return as it costs more than the jewellery:( shame!”

Helpful Report

Posted 7 years ago

“Bracelet was beautifull but I was disappointed in the packaging. Would think that all items would come in some form of gift box but it arrived in a small plastic bag. As I brought this as a gift I then had to try and package it to look pretty”

Helpful Report

Posted 7 years ago

“I ordered three hair combs, upon arrival one of them had some of the jewels missing and loose in the bag. They had obviously come unstuck which is a shame. The hair combs were bwautoful other than that, but I am still returning them as they are not what I'm looking for after seeing them in real life.”

Helpful Report

Posted 7 years ago

“Great price”

Helpful Report

Posted 8 years ago

“I ordered two bracelets recently because I couldn't decide which I liked better to wear for my wedding. One is so delicate and sparkly it is perfect I love it. The other if i didnt want it was going to go to my mum but on closer inspection three diamonte squares were missing so I was very dissapointed but had thrown away the packaging. It was in the sale so wasn't really worth sending back myself but the squares missing wernt in the bag it came in so I think quality control need to inspect the pieces with more vigilance before sending.”

Helpful Report

Posted 8 years ago

“the length of the vine comb is not long enough to be use in the forehead. too bad because its actualy a present for my best friend the bride to be :(”

Helpful Report

Posted 8 years ago

“Lovely tiara just disappointed that it didn't come in a box just a bit of bubble wrap would have loved a jon richard box”

Helpful Report

Posted 8 years ago

“2nd tiara. 1st one broke.”

Helpful Report

Posted 8 years ago

“The earrings that I bought easily look 10x their price - I love them and they're perfect for the wedding! The necklace that I bought is fine but not quite to the same standard and looks a bit plasticy. Order came quickly and obviously the price point is ideal! The only think I would say is the packaging isn't the best, the necklace was just wrapped in tissue paper, no box - just something to bear in mind!”

Helpful Report

Posted 8 years ago

“Happy with the product. Poor customer service and communication. I returned some items no emails to say it had been received, did not know status until money appeared back in bank account. I sent a query online and did not get a reply.”

Helpful Report

Posted 8 years ago

Hi Georgina, Thank you for your feedback. I am pleased to say, following your review we have now made some changes internally to help improve communications when customers ask for a refund. Kind regards Jon Richard Jewellery

Posted 8 years ago

“I was pleased with my purchase and the speed of delivery. However I was disappointed that it did but come in a box or any kind of packaging - just wrapped in a bit of bubble wrap. I had spent over £100 pounds on three items for my wedding. Two being for bridesmaids so we will have no way of protecting them now other than buying a box ourselves. Had I been able to purchase the items on the day at the stall I would have got to walk away with a box. It was also advertised that I would get a free item with my purchase which I did not receive.”

Helpful Report

Posted 8 years ago

“Item was on reasonable quality in respect of the price paid and delivery was swift. Unfortunately the item arrived damaged and was unable to be worn/used for the function it was purchased for.”

Helpful Report

Posted 8 years ago

“Earrings and headband are beautiful, however the headband is so flimsy I'm scared I'll snap it and it stretches every time I put it on my head.”

Helpful Report

Posted 8 years ago

“Affordable prices and quick delivery. Would have liked the product to be in a box as doesn't look the best from a gift perspective”

Helpful Report

Posted 8 years ago

“I found the present I needed and on delivery they were just what I wanted. Would have given a higher rating if it wasn't for the fact both sets of earrings arrived in plastic sample bags. I now still have to shop for boxes to give them in!”

Helpful Report

Posted 8 years ago

“Unfortunately I can't write a review because I am still waiting for my order to arrive!!”

Helpful Report

Posted 8 years ago

Jon Richard is rated 4.4 based on 5,327 reviews