Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.35

4.4 Rating 5,809 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

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Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice item but think i expected more with buying from jon richard. Poor packaging came knotted with earrings”

Helpful Report

Posted 8 years ago

Hi. Thank you for your comments. I am sorry to hear about the condition in which your items arrived. Should this have caused any damage to the items please contact our Customer Services on 0161 946 4371. Your feedback will be passed onto the relevant departments.

Posted 8 years ago

“the earrings are very pretty but much smaller than they looked on screen. I will keep for myself and purchase something else for my friend's birthday.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Under each of our items under 'Product Details' we have a size guide/dimensions available for you to check before you buy. Any problems feel free to give us a call!

Posted 8 years ago

“Beautiful jewellery unfortunately it is poorly presented. As i bought a bridal set i was told it would come in a gift box but it didnt.”

Helpful Report

Posted 8 years ago

Hi. Thank you for your feedback. Please can you contact our Customer Services Department on 0161 946 4371 and we can look into this for you.

Posted 8 years ago

“This bow necklace is lovely but unfortunately is far too small in comparison with the picture. Will keep for a gift for my young niece.”

Helpful Report

Posted 8 years ago

Hi. Thank you for your feedback. On our website we have sizing information under 'Product Details.' I hope this helps for any further purchases.

Posted 8 years ago

“I absolutely love the earrings I purchased and the arrival time and packaging was perfect but unfortunately the earrings are too heavy for my ears and I had to take them out after 5minutes. The design is beautiful but perhaps less heavy material is needed in some of your products.”

Helpful Report

Posted 8 years ago

“Products are good however I purchased two of the same product and one of them was odd. It was a few sets of studs and one of the sets were odd.”

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Posted 8 years ago

Thank you for your valued feedback. Please contact our customer services team on 0161 946 4371 so that we can help you get this sorted.

Posted 8 years ago

“I was happy with the bridal head piece that I recently purchased it was exactly as I saw in the picture and was very pretty, just what I was looking for but was disappointed that it did not come in what I would consider appropriate packaging, as it is for a special occasion you would think it would at least come in a box to keep it safe before/after the big day instead of a plastic bag inside the delivery packaging. It might sound silly but that’s my opinion.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are currently reviewing our packaging so we really value and appreciate your feedback on this matter.

Posted 8 years ago

“Delighted with product absolutely fab. But one of the presentation boxes is damaged. They are bridesmaids gifts.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I am sorry to hear your box is damaged. Please contact customer services and we can help to get this sorted for you.

Posted 8 years ago

“The service was good but the products disappointing, after one wear they had tarnished and are unwearable.... very poor quality.”

Helpful Report

Posted 8 years ago

Hi. We really value and appreciate your feedback. Your comments have been noted and will be passed onto the relevant department.

Posted 8 years ago

“Delivery was good”

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Posted 8 years ago

“Poor communication!was Waiting for reply more than 5 days”

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Posted 8 years ago

“Ordered 5 items but had to return 3, but the 2 I kept were lovely. 1 bracelet was broken, I bracelet too small for an adults wrist and the lovely pendant had a chain completely knotted. I would order in the future though.”

Helpful Report

Posted 8 years ago

Thank you for your feedback on the bracelet. Great to hear that you were happy with the rest of the order!

Posted 8 years ago

“Delivery was a little slow.”

Helpful Report

Posted 8 years ago

“Loved the jewellery. However on arrival one of the stones were missing on one of the earings. As I needed these for a works Christmas party it was too late to return so fortunately my hair covered the missing gem. Otherwise they all looked great.”

Helpful Report

Posted 8 years ago

“Package came poorly wrapped and earrings where not protected which meant the backs on them had bent and had to bend them back into shape. Not very helpful customer service.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are sorry to hear about your recent experience with us. We have noted down your concerns and will be passing them onto the relevant departments.

Posted 8 years ago

“Good prices”

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Posted 8 years ago

“the silver earings were not worth the money the red heart earings I bought I thought were much longer in length”

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Posted 8 years ago

“I thought quality was better for the fairy keyring”

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Posted 8 years ago

“Some of the items had really loose clasps so don’t hold shut, but couldn’t pay to return as it costs more than the jewellery:( shame!”

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Posted 8 years ago

“Bracelet was beautifull but I was disappointed in the packaging. Would think that all items would come in some form of gift box but it arrived in a small plastic bag. As I brought this as a gift I then had to try and package it to look pretty”

Helpful Report

Posted 8 years ago

Jon Richard is rated 4.4 based on 5,809 reviews