Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,330 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really liked the necklace but think it's very disappointing you don't get a box with it especially at this time of year!”

Helpful Report

Posted 8 years ago

“Bought a sterling silver and cubic zirconia bracelet. Delivery time was excellent. A little disappointed in the bracelet, the stones were smaller than expected and it said it had a two inch extender which it has not. Also would have exptected it to be in a nice box, but arrived in a plastic bag and bubble wrap and as it is for a present will have to look for a box,”

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Posted 8 years ago

“Prompt delivery. Not happy with the packaging especially as it is for a gift for my mother's birthday. Chain is marked where it has been folded into a plastic bag. Hopefully will straighten when worn or I will return it.”

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Posted 8 years ago

“In the past I have been very disappointed with the quality of items I have purchased (broken items, missing items, items I didn't order but were also broken) however customer service is excellent and sorts this quickly. On this occasion I bought only the one item, a tiara for my maid of honour and it came all in one piece first time! Fair for the sale prices however poor quality for items not in the sale.”

Helpful Report

Posted 9 years ago

“I was sent the incorrect item and therefore had to return my purchase. However, the delivery time was good. I hope more care would be taken into picking items if I were to order from Jon Richard again.”

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Posted 9 years ago

“The jewellery is nice, but I have noticed over the years the pieces are getting flimsier every year. The heart shaped mirrors again are nice but quite light with no substance to them.”

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Posted 9 years ago

“Extremely impressed with next day delivery, even tho I had standard. Love the very sparkly gifts for my Bridesmaids & Flowergirl, a disappointed that my Bridal jewellery isnt very sparkly, but love the design. Love my tiara, super sparkly, but it was on the big side, so it will be carefully adjusted. The weight of it was light. I have tried heavier tiaras on which were less expensive, but the design is perfect. Glad I had these items in a flash sale, though I still paid £127 for what really is costume jewellery. Bridal jewellery came in little cellophane bags, not even in a box. Disappointed with that. Bridal jewellery is meant to be special.”

Helpful Report

Posted 9 years ago

“The earrings I purchased were not expensive, and there was a statement saying they were non returnable, however, the clasp is near impossible to close. I've learnt my lesson - don't buy earrings online!”

Helpful Report

Posted 9 years ago

“I ordered a necklace and matching earings quick looked lovely in the picture but when received were a lot smaller and chain too fine for me. It would be more helpful if the jewellery was shown on the web page worn by a person, helpful to judge size. I have now returned them both and going to debenhams to choose another set. Quality of the pieces were very good just too small.”

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Posted 9 years ago

“I have still not received my bracelet that a purchased from wedding show NEC”

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Posted 9 years ago

“Haven't checked them yet properly yet but I not impressed that they arrived in Plastic bags for the money paid for these. This does not allow for them to be stored safely before and after use.”

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Posted 9 years ago

“I wasn t very happy with the earrings as they look they ve been glued and its not really nice. Fast delivery”

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Posted 9 years ago

“I bought four pairs of earrings. Three are fine but on one pair there was nothing to hold them in place and, on first time out, one dropped off and was lost, which is disappointing to say the least. Hence 3 *”

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Posted 9 years ago

“I paid for next day delivery but it took quite a while to arrive Once product received I was happy with the product Thank you”

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Posted 9 years ago

“Ordered 2 hair combs for bridesmaids, both were delivered quickly. However one was broken and missing stones so rang to speak to an adviser who helpfully agreed to send a replacement. I would rate this very good - if the replacement turns up as speedily as the originals”

Helpful Report

Posted 9 years ago

“Bought Mood earrings and broach. The broach is lovely but please note, check the size of the earrings before purchase. I did check with a tape measure but I should have compared those measurements to a pair of earrings that I already have. I didn't and no way could I ever wear these earrings, they are way too big. I think I will try and use them as a scarf clip instead.”

Helpful Report

Posted 9 years ago

“Quick enough service.but the necklace should of turned up in a box rather than just an envelope with bubble wrap in.I would of received a box if I bought your product from a shop.”

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Posted 9 years ago

“The earrings smaller than i thought and i lost one within a couple of days because there was no white plastic butterflys to keep them on”

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Posted 9 years ago

“Very quick and efficient service. Product is really good, but the packing of the product looks very cheap. Not ideal to gift someone. Unfortunately waste of my money and time :-(”

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Posted 9 years ago

“The order arrived with an item missing. The earrings were of good quality, but the mini knot earrings were very, very, small!”

Helpful Report

Posted 9 years ago

Jon Richard is rated 4.4 based on 5,330 reviews