Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,293 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

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“Had an email to say my item had been dispatched then another to say my refund had been processed… No reason given! Very disappointing”

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Posted 8 months ago

“Gorgeous necklace and earring set very pretty perfect for my mum”

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Posted 8 months ago

“Still waiting for my necklace to be delivered. Ordered more than 2 weeks ago!”

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Posted 8 months ago

“Terrible service, I purchased two items for Christmas, last update sent was that the order was being processed then heard nothing. 3 weeks later still nothing so after chasing this up several times by email was told the items must be lost in transit and are now out of stock!! I doubt they were even posted as I didn’t get a dispatch notification. I can’t find the items in stock anywhere else so there will be a very disappointed child on Christmas Day. Would never use this site again, my advice, buy elsewhere!!”

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Posted 8 months ago

“Lovely, blingy & apprpriate”

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Posted 8 months ago

“I’ve emailed their customer service team but have not received any response back”

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Posted 8 months ago

“One of the few places I can buy clip on earrings. I now have three more pairs all of which look every bit as good as they are shown online and even before any discount applied represent really good value for money. I shall definitely look at Jon Richard site first next time I'm looking for clip ons.”

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Posted 8 months ago

“Disappointed with the quality of the jewellery and the boxes they are in.”

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Posted 8 months ago

“So lovely products of extremely good quality and very pretty looks. They are perfect gifts for my dear younger nieces and friends and I am absolutely loving to give these gift. Also, I think reasonably priced👌👌👌👌”

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Posted 8 months ago

“Bought for my sister as a gift at my wedding. Really beautiful”

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Posted 8 months ago

“First order, had an email saying dispatched item then the next day a refund email because they were out of stock. I Emailed to confirm which was the correct email I had received and had absolutely no response.”

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Posted 8 months ago

“Ordered 2 bracelets, wow they are beautiful. Cannot comment re longevity but I know the recipients will be so so pleased to receive this gorgeous piece of jewellery. Only problem I was very heavy handed opening one box, maybe they may look kindly and send a replacement…..”

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Posted 8 months ago

“Love the set”

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Posted 8 months ago

“Very pleased with my silver nugget necklace, it's just what I needed and will ne wirn a lot . Fast delivery and clear info was sent, Happy with the order process .”

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Posted 8 months ago

“Good value for money.”

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Posted 8 months ago

“Very happy with my order, thank you”

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Posted 8 months ago

“Pendant was lovely I brought it to wear with my dress for new year lots of sparkle just what I wanted very prompt service.”

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Posted 8 months ago

“First time buy from JonRichard, two Christmas gifts and I’m sure will delight. Be nice if they were boxed instead of buying boxes separately”

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Posted 8 months ago

“Both my earrings and necklace arrived in damaged boxes, which was disappointing.”

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Posted 8 months ago

“I have been buy gifts from Jon Richard for many years. The quality, finishing and design are excellent.”

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Posted 8 months ago

Jon Richard is rated 4.4 based on 5,293 reviews