Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,775 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item lovely but delivery 3 working days late.”

Helpful Report

Posted 11 months ago

“First time shopping with Jon Richard. Absolutely delighted with my bracelet and earrings. Beautiful pieces, exactly what I’ve been looking for!”

Helpful Report

Posted 11 months ago

“Very helpful, friendly to talk to and overall great communication. Good prices and prompt delivery. Highly recommend 😊”

Helpful Report

Posted 11 months ago

“I am delighted with my recent purchases from your Company .. my 1st pair earrings came via John Lewis ..l was so impressed by the quality l now buy directly from you . have several pairs now & quality always consistent .. some are early Xmas pressies ... will continue to check out your sale as within my budget .. highly recommend Jon Richard ..delivery quick too !!”

Helpful Report

Posted 11 months ago

“Looked online for jewellery for my partner and came across Jon Richard web site. It turns out to be a very good wquality of jewellery and also a good web site.”

Helpful Report

Posted 11 months ago

“Really pleased with quality and quick delivery”

Helpful Report

Posted 11 months ago

“Beautiful quality but absolutely minuscule compared to photos. Very deceiving and can't have refund because they are for pierced ears.”

Helpful Report

Posted 11 months ago

“Great, quick delivery and value for money.”

Helpful Report

Posted 11 months ago

“Beautiful earrings and very quick delivery”

Helpful Report

Posted 11 months ago

“Very happy with item”

Helpful Report

Posted 11 months ago

“It’s so nice I like it”

Helpful Report

Posted 11 months ago

“I received a faulty item and I had a very quick and satisfactory reply,and a replacement was sent out straight away.”

Helpful Report

Posted 11 months ago

“I shan’t buy from this brand again.”

Helpful Report

Posted 11 months ago

“Excellent service! I ordered some items for my wedding very last minute. Due to my own error, the wrong address was somehow added. I was really panicking as there was no direct contact number for the company. I sent an email, and recieved an automated reply. I was convinced that my order would be sent to the wrong address. But, minutes later I recieved a personal email saying that the team had managed to change the despatch label before the parcel went. I was so grateful! I recieved my order yesterday and the items are beautiful. Thank you Saff and the rest of the team. Outstanding customer service!”

Helpful Report

Posted 11 months ago

“Name I know and trust”

Helpful Report

Posted 11 months ago

“Both the ends have snapped off”

Helpful Report

Posted 11 months ago

“I've had several deliveries from this seller and have been very satisfied with the earrings and hair clips that I have received. I usually wait until a sale is on and then I pick several pairs.”

Helpful Report

Posted 1 year ago

“Bracelet arrived with stone missing. I returned this and requested an update , Customer Services sent a very blunt email which did not include the requested update. No bracelet , no replacement and no refund”

Helpful Report

Posted 1 year ago

“I received two items necklace and earrings. Delivery was prompt and matching jewellery was lovely. The reason for only 2 stars is the earrings sent are faulty. I’ve sent two emails to customer service explaining the fault but have had no communication back as to what I do to exchange for a new pair.”

Helpful Report

Posted 1 year ago

“Beautiful had so many compliments”

Helpful Report

Posted 1 year ago

Jon Richard is rated 4.4 based on 5,775 reviews