Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,317 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my jewellery yet and no answer to e mail”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 2 years ago

“Much smaller and fragile than the images depicted. I just hope my two granddaughters like them!”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“The earrings were absolutely lovely but the packaging was poor, hence only 3 stars. They were delivered in a small plastic bag covered with bubblewrap and a flat cardboard box. For the cost of the earrings which were a gift, I expected at the very least, a small fabric drawstring pouch.”

Helpful Report

Posted 2 years ago

“I was quite sad it didn't come in a box and they were on a piece of card as it was a gift. A bit disappointed.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Quite nice, very small initial but OK for the price. Disappointing that it came in bubble wrap only. No gift box, which is a bit tight.”

Helpful Report

Posted 2 years ago

“Was a bit disappointed with my purchase. Quality was okay but disappointed with the size.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Earrings are nice, however one had a back missing.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We apologise for the recent issue you experienced with your order. Please contact customerservice@jonrichard.com for the team to help resolve accordingly. Thank you, Jon Richard

Posted 2 years ago

“Hi shoppers the jewellery I opened was excellent and as expected HOWEVER I had ordered several pairs of earrings for choice, but each item was packaged in bubble wrap inside a tiny plastic bag which obscured it and it's not returnable if the bag seal was broken, so overall a bit disappointing as I could not look at the pieces . The return system could be more easy on the Web sight aswell.”

Helpful Report

Posted 2 years ago

“Disappointed that expensive items come in plastic bags - not eco friendly and cheaper items from the smile retailer came with suede pouch.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you.

Posted 2 years ago

“I thought this bracelet was very pretty in the picture but it wasn't as nice in the flesh. It was also too small for the person I had bought it for. Sadly I had to send it back and find another gift to give my friend”

Helpful Report

Posted 3 years ago

Hi, we are very sorry to hear this. If you are not completely satisfied with your purchase you can return your goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team with any further queries at customerservice@jonrichard.com. Thank you.

Posted 3 years ago

“I gave 3 stars because I purchased matching items, To then getting a refund for which I thought maybe items had gone into sale. If I had received and email to tell me the necklace wasn’t I stock, I wouldn’t have just cancelled the whole order as all items kinda matched. On a plus I still love the quality Of Jon Richard It just would have been helpful Many thanks”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear about the recent issue with your order. We have informed the relevant team to investigate further - if you have any order queries please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you.

Posted 3 years ago

“The descriptions of the necklace are wrong , they contradict each other . It says in product info that the chain is 16” long , it is around 30 “ , a vast difference . I wanted a shorter length , a little disappointed as now have to buy a shorter chain .”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear about the issues you experienced with your recent order and will investigate accordingly. Our customer service team email address is customerservice@jonrichard.com for any order queries you may have. Thank you, Jon Richard

Posted 3 years ago

“Lovely necklace but not very long needed to buy a necklace extender for it”

Helpful Report

Posted 3 years ago

“Very pretty earings excellentquality , totally unsuitable with my outfit. Didn't even take them out of the box . No refund allowed. Disappointing.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. If you aren't completely satisfied with your order, please contact our customer service team at customerservice@jonrichard.com with your order reference number to help resolve the issue. Thank you, Jon Richard

Posted 3 years ago

“Loved the snowflake broach I bought as a gift but the bangle was awful. The plastic ring attaching the tag had cut into jewellery and displaced the gems that were obviously glued in place. It also had a really strong horrible glue smell to it. Needless to say this has been returned. It’s strange how inconsistent I found the products. I was planning on purchasing more items for my wedding jewellery but now I’m not sure if I’ll take the risk when the items would be for my big day!”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. Goods can be returned within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 3 years ago

“Ordered gold and came as rose gold”

Helpful Report

Posted 3 years ago

Hi, thanks for your review and apologies for any inconvenience caused - please contact our customer service team at customerservice@jonrichard.com with your order queries and we will help to resolve. Thank you.

Posted 3 years ago

“A beautiful ring shame when I ordered it said greystones on the ring but came purpley blue stones Was looking forward to a grey stoned ring”

Helpful Report

Posted 3 years ago

Hi, thanks for your review and apologies for any inconvenience caused - you can contact our customer service team at customerservice@jonrichard.com with any order queries. Thank you.

Posted 3 years ago

“Nice earrings but a lot smaller than anticipated”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“A lot smaller than expected. Nice colour and detail. Backs are very large.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

“The items are very beautiful, however the quality is not the best. One of the earrings I got had one crystal unattached and the piercing side fell off as soon as I tried them on. I tried repairing them, but no luck.”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 3 years ago

Jon Richard is rated 4.4 based on 5,317 reviews