Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

“I ordered a gold leaf headband — confirmation received and I was looking forward to my parcel arriving. The headband was special as it was chosen to match my dress for our son’s wedding on the 1st September. A couple of days later I received an email advising that you had received the item I had returned … I didn’t even receive it to return. No further communication from you … poor service!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“I wasn’t impressed with this piece of earrings as the jewellery is not flat and they stick out as if they are bent”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Items arrived in good time however the sterling silver earrings i bought arrived with some rust/tarnishing and look like quite bad quality. They already look very worn which for the price mark doesnt seem great. Wont be buying again.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Some things are nice but unfortunately, if you decided you don't like something or even it doesn't fit you, you cannot return it because you broke the seal. Do not buy anything that you want to "try" and see if it fits, you will be stuck with many items and no way to get your money back. Many pieces look cheap in person and are differently sized than the image leads to believe.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent order. We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery with a broken seal, unless the goods are faulty. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thanks, Jon Richard

Posted 2 years ago

“I bought the silver tassel earrings which are a beautiful style. Unfortunately when the earrings arrived , the post on one of the earrings had a bend in it close to where the end is . Due to its position, it would have been difficult to straighten out without damaging the earring. The item had already sold out on line, so I couldn’t reorder a replacement. This is the first time I have bought from this company, so I’m disappointed”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow our returns procedure - https://www.jonrichard.com/returns-policy-i5 Our customer service team will be more than happy to resolve any order issues you have too, please contact them on customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“One earring arrived broken, tried to contact you without success.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the following returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“I ordered a set of 2 bracelets. One broke within the first day of wearing them.....very disappointing.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Necklace and bracelet were far too small, had to order some extenders for them so very disappointed, I don't know who they would fit other than a child!!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 2 years ago

“They took the order and then didn’t send the earrings I specifically wanted. Completely disappointed.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com and they will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“A dull imitation of what I expected”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“Hi the jewellery I received is lovely but I am still awaiting a pair of stud earrings which seem to have been forgotten- are they coming soon please? I can’t complete the rest of this form as the delivery is incomplete”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We're sorry about the recent issue you have experienced. Please contact our customer service team at customerservice@jonrichard.com and one of our team members will help to resolve for you as soon as possible. Thanks, Jon Richard

Posted 2 years ago

“Ear-rings not received - refund given but no notification that they were not coming! Still sent a huge gift box which would not have been appropriate for the ear-rings anyway which I still have been charged for. Also ordered two rings which did come in little plastic bags - ordered the gift boxes for these too but the boxes sent are again not appropriate for rings and again I've been charged for the boxes. If you are offering gift boxes please can you send appropriate ones for the items and if the item is not coming please refund the gift box for it too.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to resolve accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any future queries. Thanks, Jon Richard

Posted 2 years ago

“Ordered 2 identical tennis bracelets but only one arrived. It turns out they only had one in stock but I had to enquire to find this out Had I not enquired I would have been waiting for a gift that would not have arrived,”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“The set I ordered was lovely. However I was disappointed as the chain on the necklace was knotted. I tried to set angle it but it won’t come out.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“Very small not as discribed”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We have passed these comments on to the relevant team to investigate further. If you are not entirely satisfied with your purchase it can also be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Previous orders Received damaged necklace which I had to return, last order received necklace that didn’t match the picture which I am to return on Monday and the one thing that is not right is everytime you order the 10 % discount pops up but cannot apply. It looks like it’s something to trick customers. I emailed twice with the screenshot but still not replied. Previously when I reported they did refund me the discount but not this time on my last order. Hopefully they will reply soon”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. Many apologies for the recent issues you have experienced, we have raised these with the relevant teams who are investigating to resolve accordingly. We have also notified our customer service team of your concerns in regards to your last order, they will respond to you as soon as possible. Thank you.

Posted 2 years ago

“Arrived promptly, but unfortunately, it doesn't work...the clasp will not open”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. If you believe an item you have received is faulty, it can be returned using our free returns service for refund or replacement. Please ensure to mark clearly on paperwork if a refund or replacement is required. Alternatively please contact our customer service team who are happy to help with any order queries at customerservice@jonrichard.com Thanks, Jon Richard

Posted 2 years ago

“Service was a bit slow and sadly the riser earrings I ordered don't stay where they should and you can't return earrings once tried.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. If you believe an item you have received is faulty, it can be returned using our free returns service for refund or replacement. Please ensure to mark clearly on paperwork if a refund or replacement is required. Alternatively please contact our customer service team who are happy to help with any order queries at customerservice@jonrichard.com Thanks, Jon Richard

Posted 2 years ago

“The product is very beautiful however to purchase on line can be difficult if you do not know the size of the stones or gems I ordered something I thought was a small yellow stone I was not sure of the size I didn’t see a photograph example on a finger for guidance The stone was huge when I received it. I wish I had purchased from a store”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We endeavour to include sizing information on all of our product pages under 'Product Details'. If you have a specific query our customer team are here to help and can be contacted at customerservice@jonrichard.com. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Thank you, Jon Richard.

Posted 2 years ago

“Necklace arrived tangled and pendant very small”

Helpful Report

Posted 2 years ago

Hi, thanks for your review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if you aren't 100% satisfied we apologise and ask you follow our free UK returns procedure. Further details can be found here - https://www.jonrichard.com/returns-policy-i5 Thanks, Jon Richard

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Jon Richard Reviews