Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,561 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bracelet was too small. will gift it to Grandaughter now”

Helpful Report

Posted 2 years ago

Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who will help to resolve this for you. Kind regards, Jon Richard

Posted 2 years ago

“Chain was knotted when it arrived”

Helpful Report

Posted 2 years ago

Hi there, Huge apologies your item was received with a knot in it. Please reach out to our customer service team at customeservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 2 years ago

“I wasn't happy with the quality of the products. I have returned them and await a refund”

Helpful Report

Posted 2 years ago

“Bought a set last minute for my wedding. It served its purpose but was disappointed with the quality. The dangly bits didn’t dangle freely if you know what I mean. The necklace was slightly on the short side. It all in my opinion looked a little cheap and if I had had time to look for something else, I would have send this set back. All in all, very expensive what what it is and wouldn’t recommend. Disappointing because I had Jon Richards accessories years ago and they were great, but not this time.”

Helpful Report

Posted 2 years ago

“Pearl earrings - one pearl fell out as soon as I touched the earring. Silver and gold effect earrings- both cushion pads dropped out and so far I’ve not managed to push them back in. Necklace - still in packaging. Not impressed with purchases!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 2 years ago

“Stone missing and a little larger than expected”

Helpful Report

Posted 2 years ago

“Hi I ordered two Lipsy bracelet sets they should of came with gift boxes but they didn't come”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We apologise for the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com to resolve the issue for you as soon as possible. Thanks, Jon Richard

Posted 2 years ago

“I ordered a gold leaf headband — confirmation received and I was looking forward to my parcel arriving. The headband was special as it was chosen to match my dress for our son’s wedding on the 1st September. A couple of days later I received an email advising that you had received the item I had returned … I didn’t even receive it to return. No further communication from you … poor service!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“I wasn’t impressed with this piece of earrings as the jewellery is not flat and they stick out as if they are bent”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Items arrived in good time however the sterling silver earrings i bought arrived with some rust/tarnishing and look like quite bad quality. They already look very worn which for the price mark doesnt seem great. Wont be buying again.”

Helpful Report

Posted 2 years ago

“Some things are nice but unfortunately, if you decided you don't like something or even it doesn't fit you, you cannot return it because you broke the seal. Do not buy anything that you want to "try" and see if it fits, you will be stuck with many items and no way to get your money back. Many pieces look cheap in person and are differently sized than the image leads to believe.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent order. We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery with a broken seal, unless the goods are faulty. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thanks, Jon Richard

Posted 2 years ago

“I bought the silver tassel earrings which are a beautiful style. Unfortunately when the earrings arrived , the post on one of the earrings had a bend in it close to where the end is . Due to its position, it would have been difficult to straighten out without damaging the earring. The item had already sold out on line, so I couldn’t reorder a replacement. This is the first time I have bought from this company, so I’m disappointed”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow our returns procedure - https://www.jonrichard.com/returns-policy-i5 Our customer service team will be more than happy to resolve any order issues you have too, please contact them on customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“One earring arrived broken, tried to contact you without success.”

Helpful Report

Posted 2 years ago

“I ordered a set of 2 bracelets. One broke within the first day of wearing them.....very disappointing.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Necklace and bracelet were far too small, had to order some extenders for them so very disappointed, I don't know who they would fit other than a child!!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 2 years ago

“They took the order and then didn’t send the earrings I specifically wanted. Completely disappointed.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com and they will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“A dull imitation of what I expected”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Hi the jewellery I received is lovely but I am still awaiting a pair of stud earrings which seem to have been forgotten- are they coming soon please? I can’t complete the rest of this form as the delivery is incomplete”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We're sorry about the recent issue you have experienced. Please contact our customer service team at customerservice@jonrichard.com and one of our team members will help to resolve for you as soon as possible. Thanks, Jon Richard

Posted 3 years ago

“Ear-rings not received - refund given but no notification that they were not coming! Still sent a huge gift box which would not have been appropriate for the ear-rings anyway which I still have been charged for. Also ordered two rings which did come in little plastic bags - ordered the gift boxes for these too but the boxes sent are again not appropriate for rings and again I've been charged for the boxes. If you are offering gift boxes please can you send appropriate ones for the items and if the item is not coming please refund the gift box for it too.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to resolve accordingly. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any future queries. Thanks, Jon Richard

Posted 3 years ago

“Ordered 2 identical tennis bracelets but only one arrived. It turns out they only had one in stock but I had to enquire to find this out Had I not enquired I would have been waiting for a gift that would not have arrived,”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

Jon Richard is rated 4.4 based on 5,561 reviews