Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,287 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bracelet broke immediately after I took it from the gift box, and I don’t think they allow returns with items containing earrings. Smaller than expected”

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Posted 1 year ago

“never arrived, been contacting customer service for a week and no response”

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Posted 1 year ago

Hi there, I hope this message finds you well. Our customer service team has informed us that they emailed you last Wednesday. It's possible that their communication might have landed in your junk or spam folder. Kind regards, Jon Richard

Posted 1 year ago

“I still haven't received my order. I've emailed and have had no response!”

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Posted 1 year ago

“I have ordered earings for my wedding day twice and both times refunded with no explanation”

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Posted 1 year ago

“I ordered some pearls, but they never arrived. I had no emails or communication Very disappointed”

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Posted 1 year ago

“I bought a pearl set from Jon Richard, for my mother to give to my daughter in law for Christmas. Ordered on 9th December, email to say dispatched on 15th December but it hasn't arrived. Family embarrassed. No phone number to contact Jon Richard. Three emails sent and still no reply. No package tracking number. Won't use them again.”

Helpful Report

Posted 1 year ago

Hi There, We’re sorry that it took longer than usual for you to receive your product. We know any kind of delay is frustrating, and we want to assure you that this was only a temporary delay in deliveries that has now been resolved. Kind regards, Jon Richard

Posted 1 year ago

“Order never turned up, they've ignored my emails, have taken my money. Disgusting service!”

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Posted 1 year ago

“I never received the order which they claim was despatched on the 7 December and my email has not received a reply. No telephone number on the website to speak to anyone. This was a gift and it’s very disappointing.”

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Posted 1 year ago

“I am writing to express my extreme frustration regarding my recent order. I had placed an order for gifts intended for my triplet sisters, and the experience has been incredibly disappointing. Not only did the shipping take much longer than expected, but to my dismay, the items never arrived. Instead, I received a refund without any explanation or communication about the issue. This level of customer service is unacceptable, and I am genuinely fuming about the entire experience. I had high expectations for the gifts, especially given the significance for my sisters, and the lack of information and resolution has left me extremely dissatisfied. I urge you to address this matter promptly and provide an explanation for the inconvenience caused. your customer service ignored me aswell when i raised this issue .”

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Posted 1 year ago

“Very slow delivery and when arrived one of the items was missing, with no communication as to whether it was out of stock / coming later / would be refunded. Previously sent an email asking for an update as slow delivery, but never received a reply.”

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Posted 1 year ago

Hi there, We’re sorry we’ve been slow to reply to you. We always seek to respond to customers within1-3 days, but our customers experienced longer wait times at the end of the year due to a temporary technical error. This has now been resolved, but if there’s anything further we can help you with please do contact us. Kind regards, Jon Richard

Posted 1 year ago

“Havent received it even though it should be here....”

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Posted 1 year ago

We’re sorry you’ve not received your order yet, – this is not what we aim for and below the standards we hold ourselves too. We would like to look into this issue for you – please could you contact us on customerservice@jonrichard.com with your order number and we’ll investigate as a priority. Thank you.

Posted 1 year ago

“A week after I placed my order I received another email to say my order has been dispatched. After a week I still didn't have my order so I emailed Jon Richard to enquire but I got no response so emailed again but still no response. It's impossible to spk to anyone at Jon Richard as they don't give out a telephone number. I then received an email to say my refund is on the way even though I didn't request one as I was still hoping my order would arrive. I've just received another email inviting me to leave a review and in this email Jon Richard hopes that I'm happy with my order and the service??? I wouldn't use this company again as their customer service seems to be non existent, and reading other reviews it seems it's common place. Please shop else where.”

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Posted 1 year ago

“It took a week for you to tell me my item wasn’t in stock and refunded my money”

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Posted 1 year ago

“Ordered some earrings online. Got an email a few days later to say my purchase had been refunded. I replied and asked why. I didn’t elbear anything. Money however was returned.”

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Posted 1 year ago

Hi there, We’re sorry you never got a reply from our team – this is definitely not what we aim for and below the standards we hold ourselves too. We refunded your money because the product was out of stock. Unfortunately, due to a temporary technical problem it was still appearing as available on our website when that wasn’t the case. This shouldn’t happen again as we’ve resolved the problem. Kind regards, Jon Richard

Posted 1 year ago

“Not received,I ordered them ,received a confirmation that they had been bought and dispatched then a week later,you cancelled them still waiting for a refund.Bad service,”

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Posted 1 year ago

“Do not buy from this company they are not a good company they take your money and don't deliver your goods they ignore your emails and messages read reviews before you buy.”

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Posted 1 year ago

“I have ordered my item over 3 weeks ago. Still have not received it. Have emailed customer service twice with no reply. Wouldn't recommend this company based on current service.”

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Posted 1 year ago

“Still not received my order, and received no reply from customer services to my email. A scam company?”

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Posted 1 year ago

“Didn't send me the items I actually ordered and then an ordeal to return or re order. Will not be ordering again!”

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Posted 1 year ago

“Not even recieved my products yet”

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Posted 1 year ago

Hi there, We are sorry to hear your order hasn't arrived. I believe our Customer Service Team have responded to you about this. If this is not the case, please contact at customerservice@jonrichard.com and they will happily take a look into this for you. Kind regards, Jon Richard

Posted 1 year ago

Jon Richard is rated 4.4 based on 5,287 reviews