Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,750 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,750 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately terrible quality - ring went green in 4 hours”

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Posted 1 year ago

“Unfortunately, I still have to receive my items. I placed the order on 3rd September, payment was taken 7th September, I emailed 23rd September for update and again on 27th September, no reply from either email. Will be requesting refund at this stagevi think.”

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Posted 1 year ago

“Lovely jewellery, poor customer service. I sent them an email, got an automated reply 18the September, still haven't had a response from them.”

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Posted 1 year ago

“Ordered a bracelet for a gift 14 days ago and still no sign if it, even though I was charged £4.95 for delivery....very disappointed!”

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Posted 1 year ago

“Ring advertised,ordered then paid for and then cancelled as out of stock.Still being advertised as available.”

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Posted 1 year ago

“I haven't received my order so very unhappy. Am waiting for a reply to my email. Royal mail has no tracking information from the code supplied.”

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Posted 1 year ago

Hi there, We are so sorry you are yet to receive your order, please double check your junk for any emails from us. Kind regards, Jon Richard

Posted 1 year ago

“Plus de trois heures d’attente pour faire le Check in, plus de 100 personnes en attentent aucune offre de compensation offre rien à manger , jamais rien vu de pareil, personnels, non professionnel surtout Amanda à la réception impolie et désagréable, je demande un remboursement complet (9 septembre 2024) arrivée 7h30 22h31 pas encore eu une chambre qui est déjà réservé avec numéro de confirmation,”

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Posted 1 year ago

“I placed my first order. Receiving a small discount for doing so. My credit card was charged. I waited. I had an email telling me my order had been processed. I waited. No further communication from Jon Richard. Later my credit card was refunded. No goods arrived yet the item was still being offered for sale on their website. Pretty awful lack of service/ delivery. Won’t bother using them again.”

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Posted 1 year ago

“I still haven’t got the product I ordered and am still waiting for it.”

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Posted 1 year ago

“Bought some sterling silver heart hoop earrings to take on holiday. I tried them on for the first time and one broke. A waste of £28 …too flimsy . Will be sending back once home from the trip”

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Posted 1 year ago

“Not great”

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Posted 1 year ago

“I purchased some earrings SSER074145 and returned because the package arrived and the earrings were bent .. I have asked for a refund but not heard anything for well over a week.”

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Posted 2 years ago

“Bad experience. Ordered earrings online , very bad quality. I’ve bought one pair in Next, ordered second pair for my friend online in your shop. You can see the difference in quality on attached photos. Sent a message to costumer service , no answer for 1 week.”

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Posted 2 years ago

“I received two odd earrings and emailed over two weeks ago. I have not received a reply from customer services. Very poor and unsatisfactory. These earrings are for my wedding and I have no faith or reason for spending my money with this company again, as they do not seem to want to rectify or even respond to their error.”

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Posted 2 years ago

“Stones missing and were packed missing (as not in packaging). No confidence in quality. I’ve returned.”

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Posted 2 years ago

“been trying to contact you for 3 weeks due to a earting and braclett breaking”

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Posted 2 years ago

“Ordered 2 weeks ago, hasn’t been dispatched. Sent emails to customer services no reply.”

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Posted 2 years ago

Thank you for reaching out. We are sorry to hear your order has not arrived just yet, we suggest checking your junk inbox for any customer service replies. If no luck, please feel free to reach out to us on socials. Kind regards, Jon Richard

Posted 2 years ago

“Still have not received my order ordered 30th April?? Please check order”

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Posted 2 years ago

“Very disappointed in my purchase. The chain on necklace was in a knot and impossible to untangle so basically unfit for purpose. Emailed customer services twice and no response. Don’t think I will be using this company again”

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Posted 2 years ago

We're sorry to hear that you didn't receive a response from our customer services team after emailing them twice. We recommend checking your junk/spam folders incase our response has landed there. We hope this has now been rectified. Kind regards, Jon Richard

Posted 2 years ago

“A necklace came broken and emailed you about 5 times with no response so will not be ordering again”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,750 reviews