Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,287 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an email to say my item had been dispatched then another to say my refund had been processed… No reason given! Very disappointing”

Helpful Report

Posted 8 months ago

“Still waiting for my necklace to be delivered. Ordered more than 2 weeks ago!”

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Posted 8 months ago

“Terrible service, I purchased two items for Christmas, last update sent was that the order was being processed then heard nothing. 3 weeks later still nothing so after chasing this up several times by email was told the items must be lost in transit and are now out of stock!! I doubt they were even posted as I didn’t get a dispatch notification. I can’t find the items in stock anywhere else so there will be a very disappointed child on Christmas Day. Would never use this site again, my advice, buy elsewhere!!”

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Posted 8 months ago

“First order, had an email saying dispatched item then the next day a refund email because they were out of stock. I Emailed to confirm which was the correct email I had received and had absolutely no response.”

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Posted 8 months ago

“Both my earrings and necklace arrived in damaged boxes, which was disappointing.”

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Posted 8 months ago

“Placed an online order, then received an email order was cancelled but no explanation. Disappointed.”

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Posted 8 months ago

“Second one of the same necklaces ordered as 1st one broke - 2nd one broke on second time of wearing 😞”

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Posted 8 months ago

Hi, We are so sorry to hear that this happened! You can contact our customer service team at customerservice@jonrichard.com and someone will be happy to help you. Thank you, Jon Richard Team

Posted 8 months ago

“Ordered a necklace for my daughter’s 16th received a refund in the bank and an email to say that my item had been refunded but with no communication as to why this has happened very disappointed in this company.”

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Posted 9 months ago

“give me 10 dollar pls quotex uid 48695577”

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Posted 9 months ago

“Arrived broken contacted customer service straight away to advise don’t have access to a printer to do a return label and I’m still waiting for a reply / refund over a week ago”

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Posted 9 months ago

“Didn’t arrive. Royal Mail said it had been delivered and it hadn’t. Too much hassle to try to claim”

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Posted 9 months ago

Hi, We are sorry to hear that you have had trouble receiving your parcel. We recommend contacting our customer service team at customerservice@jonrichard.com. This way we can help provide a solution if the parcel has been lost. Thank you, Team Jon Richard

Posted 9 months ago

“Purchased bracelet fault on edges of the top of the bracelet as explained on returns form ... received refund receipt by email £22.95 BUT only received into my credit card online account only £18 for item only & delivery charge £4.95 NOT refunded, despite a few emails no response yet !!! Been ~ 3 weeks now and was wishing to purchase a different item but not doing so until above delivery refund of £4.95 actioned !!!”

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Posted 9 months ago

“Didn’t receive any items”

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Posted 10 months ago

“I still haven’t received my order. I’d like my refund back immediately.”

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Posted 10 months ago

“Unfortunately terrible quality - ring went green in 4 hours”

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Posted 10 months ago

“Unfortunately, I still have to receive my items. I placed the order on 3rd September, payment was taken 7th September, I emailed 23rd September for update and again on 27th September, no reply from either email. Will be requesting refund at this stagevi think.”

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Posted 10 months ago

“Lovely jewellery, poor customer service. I sent them an email, got an automated reply 18the September, still haven't had a response from them.”

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Posted 10 months ago

“Ordered a bracelet for a gift 14 days ago and still no sign if it, even though I was charged £4.95 for delivery....very disappointed!”

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Posted 10 months ago

“Ring advertised,ordered then paid for and then cancelled as out of stock.Still being advertised as available.”

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Posted 11 months ago

“I haven't received my order so very unhappy. Am waiting for a reply to my email. Royal mail has no tracking information from the code supplied.”

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Posted 11 months ago

Hi there, We are so sorry you are yet to receive your order, please double check your junk for any emails from us. Kind regards, Jon Richard

Posted 11 months ago

Jon Richard is rated 4.4 based on 5,287 reviews