Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,730 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After my item not being delivered and numerous emails to customer service I still haven’t heard back and this was a Christmas present!! I’d like full refund !”

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Posted 1 year ago

Hi there, If you have reached out to customerservice@jonrichard.com, please do check your junk for any replies! Kind regards,

Posted 1 year ago

“Packaging was poor and earrings arrived damaged. A real shame as the earrings were beautiful.”

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Posted 1 year ago

“Earrings arrived bent, sent email 11 days ago and no reply. Last time I waste my money and no I do not recommend Jon Richard.”

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Posted 1 year ago

Hi there, Please may I ask which email you have reached out to? Our CS team haven't received any emails in regards to your order. Please do reach out to customerservice@jonrichard.com. Kind regards

Posted 1 year ago

“Didn't send me all of my order. Then refunded me the item that had been sent (which was pretty cheeky as it was less then the other item)”

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Posted 1 year ago

“Never received my items, got an email from PayPal to say I had been refunded, no explanation from you at all.”

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Posted 1 year ago

“Ordered an item as a gift. More than a week later received email saying it was unavailable and refund issued. Suggests poor system.”

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Posted 1 year ago

“Had an email to say my item had been dispatched then another to say my refund had been processed… No reason given! Very disappointing”

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Posted 1 year ago

“Still waiting for my necklace to be delivered. Ordered more than 2 weeks ago!”

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Posted 1 year ago

“Terrible service, I purchased two items for Christmas, last update sent was that the order was being processed then heard nothing. 3 weeks later still nothing so after chasing this up several times by email was told the items must be lost in transit and are now out of stock!! I doubt they were even posted as I didn’t get a dispatch notification. I can’t find the items in stock anywhere else so there will be a very disappointed child on Christmas Day. Would never use this site again, my advice, buy elsewhere!!”

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Posted 1 year ago

“First order, had an email saying dispatched item then the next day a refund email because they were out of stock. I Emailed to confirm which was the correct email I had received and had absolutely no response.”

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Posted 1 year ago

“Both my earrings and necklace arrived in damaged boxes, which was disappointing.”

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Posted 1 year ago

“Placed an online order, then received an email order was cancelled but no explanation. Disappointed.”

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Posted 1 year ago

“Second one of the same necklaces ordered as 1st one broke - 2nd one broke on second time of wearing 😞”

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Posted 1 year ago

Hi, We are so sorry to hear that this happened! You can contact our customer service team at customerservice@jonrichard.com and someone will be happy to help you. Thank you, Jon Richard Team

Posted 1 year ago

“Ordered a necklace for my daughter’s 16th received a refund in the bank and an email to say that my item had been refunded but with no communication as to why this has happened very disappointed in this company.”

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Posted 1 year ago

“give me 10 dollar pls quotex uid 48695577”

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Posted 1 year ago

“Arrived broken contacted customer service straight away to advise don’t have access to a printer to do a return label and I’m still waiting for a reply / refund over a week ago”

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Posted 1 year ago

“Didn’t arrive. Royal Mail said it had been delivered and it hadn’t. Too much hassle to try to claim”

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Posted 1 year ago

Hi, We are sorry to hear that you have had trouble receiving your parcel. We recommend contacting our customer service team at customerservice@jonrichard.com. This way we can help provide a solution if the parcel has been lost. Thank you, Team Jon Richard

Posted 1 year ago

“Purchased bracelet fault on edges of the top of the bracelet as explained on returns form ... received refund receipt by email £22.95 BUT only received into my credit card online account only £18 for item only & delivery charge £4.95 NOT refunded, despite a few emails no response yet !!! Been ~ 3 weeks now and was wishing to purchase a different item but not doing so until above delivery refund of £4.95 actioned !!!”

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Posted 1 year ago

“Didn’t receive any items”

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Posted 1 year ago

“I still haven’t received my order. I’d like my refund back immediately.”

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Posted 1 year ago

Jon Richard is rated 4.4 based on 5,730 reviews