Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,287 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plus de trois heures d’attente pour faire le Check in, plus de 100 personnes en attentent aucune offre de compensation offre rien à manger , jamais rien vu de pareil, personnels, non professionnel surtout Amanda à la réception impolie et désagréable, je demande un remboursement complet (9 septembre 2024) arrivée 7h30 22h31 pas encore eu une chambre qui est déjà réservé avec numéro de confirmation,”

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Posted 11 months ago

“I placed my first order. Receiving a small discount for doing so. My credit card was charged. I waited. I had an email telling me my order had been processed. I waited. No further communication from Jon Richard. Later my credit card was refunded. No goods arrived yet the item was still being offered for sale on their website. Pretty awful lack of service/ delivery. Won’t bother using them again.”

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Posted 11 months ago

“I still haven’t got the product I ordered and am still waiting for it.”

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Posted 11 months ago

“Bought some sterling silver heart hoop earrings to take on holiday. I tried them on for the first time and one broke. A waste of £28 …too flimsy . Will be sending back once home from the trip”

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Posted 1 year ago

“Not great”

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Posted 1 year ago

“I purchased some earrings SSER074145 and returned because the package arrived and the earrings were bent .. I have asked for a refund but not heard anything for well over a week.”

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Posted 1 year ago

“Bad experience. Ordered earrings online , very bad quality. I’ve bought one pair in Next, ordered second pair for my friend online in your shop. You can see the difference in quality on attached photos. Sent a message to costumer service , no answer for 1 week.”

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Posted 1 year ago

“I received two odd earrings and emailed over two weeks ago. I have not received a reply from customer services. Very poor and unsatisfactory. These earrings are for my wedding and I have no faith or reason for spending my money with this company again, as they do not seem to want to rectify or even respond to their error.”

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Posted 1 year ago

“Stones missing and were packed missing (as not in packaging). No confidence in quality. I’ve returned.”

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Posted 1 year ago

“been trying to contact you for 3 weeks due to a earting and braclett breaking”

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Posted 1 year ago

“Ordered 2 weeks ago, hasn’t been dispatched. Sent emails to customer services no reply.”

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Posted 1 year ago

Thank you for reaching out. We are sorry to hear your order has not arrived just yet, we suggest checking your junk inbox for any customer service replies. If no luck, please feel free to reach out to us on socials. Kind regards, Jon Richard

Posted 1 year ago

“Still have not received my order ordered 30th April?? Please check order”

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Posted 1 year ago

“Very disappointed in my purchase. The chain on necklace was in a knot and impossible to untangle so basically unfit for purpose. Emailed customer services twice and no response. Don’t think I will be using this company again”

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Posted 1 year ago

We're sorry to hear that you didn't receive a response from our customer services team after emailing them twice. We recommend checking your junk/spam folders incase our response has landed there. We hope this has now been rectified. Kind regards, Jon Richard

Posted 1 year ago

“A necklace came broken and emailed you about 5 times with no response so will not be ordering again”

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Posted 1 year ago

“I was extremely disappointed with the service! I had a notice to say there will be a refund but no explanation or communication as to why. I have also not received the refund! I will not be purchasing g from this company again”

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Posted 1 year ago

“It’s the worst website that I used to buy ,until today I didn’t receive my order please don’t steal my money if the order will not arrive give me refund”

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Posted 1 year ago

Thank you for taking the time to share your feedback about your experience on our website. We have good faith in our delivery service however this is very unusual. Please reach out to our Customer Service team via email at customerservice@jonrichard.com with your order number and they will be able to look into it for you. Kind regards, Jon Richard

Posted 1 year ago

“Still not received my order so cannot answer any of the questions. Have emailed got response today so maybe will get my order????”

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Posted 1 year ago

“Not happy at all. The earrings i ordered came and i noticed they were too small, so i had emailed back asking to return my earrings and get a refund but got no reply.”

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Posted 1 year ago

“I did my order from 10 days back and I didn’t receive my order and I couldn’t track my order ,I sent them many and many emails to know what is happening? But no any reply”

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Posted 1 year ago

Hi there, We have spoken with our Customer Service team who have advised they have responded to your email - it may be worth checking junk/spam folders just incase. Your order is an internaltional order which is due on/before 11/04. Kind regards, Jon Richard

Posted 1 year ago

“Over worked staff”

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Posted 1 year ago

Jon Richard is rated 4.4 based on 5,287 reviews