Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,729 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bracelet arrived very late. I paid for express delivery. It finally arrived a week and a half later. Customer service is extremely poor. Actually it is non-existent. You can only email, which I did on 3 or 4 occasions and on the second occasion received a useless automated response and on all the other occasions received nothing. I needed to let the company know that my order had not been delivered and the tracking was not moving on. For over a week it was at the same post office hub. I trawled the internet to find a Jon Richard customer service phone number but on ringing got an answer phone message saying I had to email. If emailing is the only option, you should respond. I was left in limbo not knowing if my parcel was going to arrive or not, whether another needed to be sent or I needed a refund. I would actually like a refund for the postage as it was not express by any means but nobody is responding. The whole experience has been awful and I would never order from the website again. Appalling.”

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Posted 10 months ago

“I never received my order, they just cancelled it without any notification and refunded my money.”

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Posted 10 months ago

“Not happy bought a bangle it clearly says with gift box. Delivered no gift box 😡 Customer service not good Can only email no one to speak to ,and just get generated automatic reply telling you to return Very poor service will avoid now Shame as bangle nice but cannot give as 60th birthday present without box. Would have ordered more for Christmas but not with the customer service as bad as it is and not getting what is described”

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Posted 10 months ago

“Beautiful quality but absolutely minuscule compared to photos. Very deceiving and can't have refund because they are for pierced ears.”

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Posted 10 months ago

“I shan’t buy from this brand again.”

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Posted 10 months ago

“Both the ends have snapped off”

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Posted 10 months ago

“Never dispatched the whole order, no email to say they were doing this either just didn't send it. 7 days and 8 emails later customer service finally replied, extremely rude in their replies and still not refunded despite them saying it's been sent. Now seeking legal action against them, what did turn up is dirty, marked and not what was advertised, save your money and shop elsewhere”

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Posted 11 months ago

“Sent the wrong item and didn’t offer to rectify the mistake so just got a refund.”

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Posted 11 months ago

“I ordered 2 separate items for my impending wedding from Jon Richard. Even though I received confirmation that my orders had been placed I never received either order. I was notified that the first order was no longer in stock and my money would be returned however for the 2nd order I was sent my money back and never advised that my order would not be fulfilled. I have lost all faith in Jon Richard as a company and will not purchase anything from them anything, nor will I recommend their website.”

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Posted 11 months ago

“Worn it once it has broken, i have emailed several times for a replacement and had no reply, will not purchase from you again, due to poor customer service”

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Posted 11 months ago

“Poor customer service, no reply to my query about them being unable to fulfil my order. Still waiting for a response. Non-existent customer service.”

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Posted 11 months ago

“I received my order over a week ago and one of the items I received was incorrect. I contacted the customer services department and my issue is still outstanding. Very disappointed with this service.”

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Posted 1 year ago

“I didn't received this bracelet, I had a refund, it was in stock when I bought it and suddenly it was out of stock. Very much dissapointed.”

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Posted 1 year ago

“Product didn't arrive. I have emailed twice and had no response, very poor customer service”

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Posted 1 year ago

“I ordered a necklace and earrings for my friends birthday, the website states 2 working days delivery and yet here I am almost a week later still waiting on delivery. Very poor service.”

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Posted 1 year ago

“Bought a bracelet as a birthday gift, unfortunately the bracelet was too small, so I purchased a bracelet extender, it said on the website that the extenders fit all Jon Richard bracelets, unfortunately the extender did not fit the bracelet. So I am very disappointed it is false advertising. Customer service have not been very helpful. I am now out of pocket for a bracelet and an extender. Jon Richard have now asked me to send it back and the extender, but I honestly can’t be bothered asking the friend to give it back to me, and then wrapping it up and queuing in the post office. Will not order anything again from you.”

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Posted 1 year ago

“I received my necklace and it was broken and tangled. I have emailed and sent pictures of the necklace and have had no reply, so very bad customer service. Will never use this company again. I wouldn’t have given 1 star if I had the choice.”

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Posted 1 year ago

“I ordered a set of diamonte cross earings and a matching necklace. They arrived and the cross of one of earings was bent. I wrote to customer service about getting a replacement and I'm still to hear back.”

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Posted 1 year ago

“Ordered on 18th May,,still not received. Have contacted customer services, been told i need to leave it 10 working days before it's classed as lost. Which is tomorrow. Not sure what happens from there, as wasnt given further information. Only to contact again tomorrow.”

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Posted 1 year ago

“My necklace arrived broken I emailed customer service right away including photos and requesting a return/refund, my email was refused by their server numerous times. I still havnt had contact from them until the email today to ask for this review! Definitely do not use!! Avoid!!!”

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Posted 1 year ago

Jon Richard is rated 4.4 based on 5,729 reviews