Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,765 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my order and an item was missing, tried calling the number on the despatch note , no answer, doubt my emails will get answered”

Helpful Report

Posted 5 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and that will look into this. Thank you, Jon Richard

Posted 5 years ago

“I bought earrings and necklace to give as a set. They looked lovely but when I went to add to the gift box found that the posts of the earrings were bent flat. They then snapped off as I tried to get them out of the packaging. Never again!”

Helpful Report

Posted 5 years ago

Hi, We are really sorry this has happened! Please email our customer service team at customerservice@jonrichard.com & they will send over a replacement. Thank you, Jon Richard

Posted 5 years ago

“I ordered my item on the 1st of december and have still not received the item. I have emailed about my problem about a week ago but havnt had a reply yet.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry about this. Please email our customer service team at customerservice@jonrichard.com and they will look into this. Thank you, Jon Richard

Posted 5 years ago

“Turned up broken, luckily was able to fix the necklace.”

Helpful Report

Posted 5 years ago

Hi, We are really sorry about this. Please email customerservice@jonrichard.com with your order information & they will send you a replacement if it is in stock. Thank you, Jon Richard

Posted 5 years ago

“Still waiting for my parcel, haven’t had any luck with communication as my emails haven’t been acknowledged and can’t get through by phone”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear you haven't received your parcel. On our records it is showing it was despatched the 2nd December. I will forward this onto customer service and get this sorted for you. Thank you, Jon Richard.

Posted 5 years ago

“Received the wrong item”

Helpful Report

Posted 5 years ago

Hi, We are really sorry you received the wrong item. Please contact our customer service team (customerservice@jonrichard.com) and they will send you the correct item. We are sorry for the inconvenience. Thank you, Jon Richard

Posted 5 years ago

“Very disappointed with a bracket I ordered from Jon Richard it looked nothing like the picture advertised and when I tried to return it no one came to collect the package.”

Helpful Report

Posted 5 years ago

Hi, we are really sorry you are disappointed with our order. I have forwarded this onto our customer service team & they will look into this further. Thank you, Jon Richard

Posted 5 years ago

“I put an order in you took my money and I never received the item. I have emailed 5 times with no response. order noWeb1876213”

Helpful Report

Posted 5 years ago

Hi Debra, We are very sorry this has happened. I have emailed customer services regarding your issue and they hopefully will get back to you soon. Thank you, Jon Richard

Posted 5 years ago

“I still have not received my order yet i I have emailed messaged could customer service get in touch its 3 weeks.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry this has happened. I have emailed customer services regarding your issue and they hopefully will get back to you soon. Thank you, Jon Richard

Posted 5 years ago

“I have sent this bracelet back as it was poor value for money”

Helpful Report

Posted 5 years ago

Hi, We are very sorry you are disappointed with your product. If there are any further issues please contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard.

Posted 5 years ago

“Hi I have always shopped at jon Richard's but the last time i ordered a pair of earrings when the item turned up all the box was damaged and earrings bent in half really not happy”

Helpful Report

Posted 5 years ago

Hi, We are really sorry you have received products like this. Please contact our customer service team at customerservice@jonrichard.com & they will resolve this. Thank you, Jon Richard

Posted 5 years ago

“I ordered jewellery but unfortunately the rings were too big, so I returned them immediately but to date have not received a refund!”

Helpful Report

Posted 5 years ago

Hi There, We are very sorry you are unhappy with your order. Please contact our customer services team and they will resolve this issue for you - customerservice@jonrichard.com. Thank you, Jon Richard team

Posted 5 years ago

“We bought a gorgeous wooden table in grey. After 8 months the table wore out? Paint was coming off! I tried to get a representative to fix it. No one would come? This was 2,400 dollars and should be repaired! Very very unhappy! Do not use this company! 😨😱😱😱😨😨😰😰😥😥😥😓😓😓😰😨😨😨😨😰😥😓”

Helpful Report

Posted 5 years ago

Hi, I believe you have the wrong company - we are a jewellery company & do not supply homeware. I hope you managed to sort your table out. Thank you.

Posted 5 years ago

“This is not the item I ordered”

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Posted 5 years ago

“I bought a few items at high prices and all the diamonds and jewels fell out of most of my items within one day of wearing Them. I don’t recommend as everything had fell out.”

Helpful Report

Posted 6 years ago

“Dissapointed with necklace the photo showed it was much larger than it was I'd one previously from simp,y silver and quality was better and the same original cost won't trust online again”

Helpful Report

Posted 6 years ago

“Cant review an item that hasn’t arrived, cannot get hold of anyone on phone and no replies to emails sent! Was meant for a present for my daughters 13th birthday so not happy at all!”

Helpful Report

Posted 6 years ago

“I haven't received anything yet”

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Posted 6 years ago

“Sterling silver polished heart beaded stretch bracelet: Bought recently and first time worn the polish was coming off the heart and the band on the bracelet. So disappointed and trying to sort out return as went through Debenhams to buy this item.”

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Posted 6 years ago

“I ordered a two tone necklace and bracelet to match. When I received them I was extremely disappointed. They looked nothing like in the pictures. They looked cheap and the gold was so faded I had a hard time making it out to be gold! I returned them via Hermes parcel drip off almost 2 weeks ago. Still haven't heard anything back from Jon Richards.”

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Posted 6 years ago

Jon Richard is rated 4.4 based on 5,765 reviews