Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,293 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a bracelet and unfortunately, a stone fell out on the first wear. I contacted customer services and within 24 hrs, they replaced the bracelet with no issues. Naturally, I have to provide proof of the faulty bracelet and I must say, they customer care service and speedy delivery were both 5 stars. I have purchased many items from Jon Richards and will continue to do so. Fantastic company. Thank you.”

Helpful Report

Posted 2 years ago

“I ordered three sterling silver necklaces, and they were all stunning. Very simple, yet elegant and expensive-looking. Although I bought the necklaces in the sale, I happily would've paid full price!”

Helpful Report

Posted 2 years ago

“GREAT ITEM EARRING, NECKLACE BRACELET, NAVY/ WHITE, SET PERFECT, ONE VERY HAPPY CUSTOMER, THANK YOU STAY SAFE ALL OF YOU.”

Helpful Report

Posted 2 years ago

“Good service as always. Earrings took a while to get here but they are nice.”

Helpful Report

Posted 2 years ago

“I purchased a bracelet from Jon Richardson which unfortunately broke, however I was very impressed by the speed and courtesy from the customer service department which immediately sent me a replacement. I would use this business again without hesitation.”

Helpful Report

Posted 2 years ago

“Fast service and very happy with my earings :)”

Helpful Report

Posted 2 years ago

“I did not get no parcel”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Earring and hair comb ordered, arrived quickly and are perfect and great quality - THANK YOU!”

Helpful Report

Posted 2 years ago

“Just as promised....prompt delivery...lovely bracelet”

Helpful Report

Posted 2 years ago

“Excellent service, very many thanks.”

Helpful Report

Posted 2 years ago

“Great bracelet, arrived sooner than expected”

Helpful Report

Posted 2 years ago

“Bought as a Valentines gift for my girlfriend. Looks great. It’s well finished. And finally it was a good price with a good delivery speed. I bought from here as like with all other companies I check out their reputation before I buy. This company stuck out as reliable and honest.”

Helpful Report

Posted 2 years ago

“Items as seen online. Wrapped well for postage and received emails letting me know of the shipment and its progress”

Helpful Report

Posted 2 years ago

“Unfortunately I am not happy.. my son bought a bracelet for his gf for valentines day and the magnets are not strong at all. The bracelet falls off her wrist alot. Shame because he is only 14 saved his money up for it and its not the best.”

Helpful Report

Posted 2 years ago

“Necklace and bracelet were far too small, had to order some extenders for them so very disappointed, I don't know who they would fit other than a child!!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 2 years ago

“Bought 2 pair of earrings, excellent service and fast delivery. Earrings are beautiful exactly as described if not better.”

Helpful Report

Posted 2 years ago

“Beautiful jewellery. Amazing customer service. Would 10/10 recommend.”

Helpful Report

Posted 2 years ago

“Broke the first day after receiving the product. Clearly poorly produced.”

Helpful Report

Posted 2 years ago

“Very pleased with the quality of the items I received. I later had small problem with one item but Customer Services dealt with it efficiently.”

Helpful Report

Posted 2 years ago

“Very pretty earings although I would have preferred them to be a little bigger.”

Helpful Report

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,293 reviews