Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,293 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service would definitely recommend would shop again with them”

Helpful Report

Posted 2 years ago

“Just love this jewellery great quality lovely design”

Helpful Report

Posted 2 years ago

“Well packaged and quick delivery...jewellery was lovely...some even came in gift boxes...and all at a fantastic sale price.”

Helpful Report

Posted 2 years ago

“Superb service. The brooch is absolutely stunning and looks expensive. Great value for a lovely piece of jewellery”

Jon Richard 5 star review on 5th February 2023

Helpful Report

Posted 2 years ago

“Always beautiful 😍 And good quality !”

Helpful Report

Posted 2 years ago

“I purchased a bridal headband that was in the sale, they took my money and confirmed when the item would be dispatched. Two days later I received an email stating I had been refunded. I emailed customer service who then told me that there was an issue and point of picking and the item was not available to send. I’m assuming the item is no longer available so therefore please don’t advertise it…”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. Due to high demand, it appears the item very quickly sold out - we do understand this can be extremely disappointing and we apologise for any inconvenience caused. Thank you, Jon Richard.

Posted 2 years ago

“Earrings much smaller than I thought, very nice but wouldn’t have been happy if I’d paid full price”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 2 years ago

“Silver plated ring turned copper within a few weeks. Really poor quality. Would rather have bought silver but the ring was really nice.”

Helpful Report

Posted 2 years ago

“Really happy with my recent purchase. Bought a rose gold necklace, bracelet and earrings for my mothers birthday and she was extremely pleased. Absolutely beautiful jewellery and excellent value for money too.”

Helpful Report

Posted 2 years ago

“I'm very happy with my bracelet, easy to slide on and off, lovely luster on the silver.”

Helpful Report

Posted 2 years ago

“Excellent quality jewellery, perfectly packaged and arrived in great time.”

Helpful Report

Posted 2 years ago

“Prompt delivery and good quality merchandise”

Helpful Report

Posted 2 years ago

“Bought a few pieces from here and all good quality. Good prices especially in sale!”

Helpful Report

Posted 2 years ago

“Just perfect!Thank you very much!”

Helpful Report

Posted 2 years ago

“Beautiful quality costume jewellery. Very good service too”

Helpful Report

Posted 2 years ago

“Thank you for your prompt delivery we received our order less than twenty four hours of placing the order. Excellent service.”

Helpful Report

Posted 2 years ago

“I bought several items on line, previously I d bought in Debenhams. I was disappointed in the size of some items abd have returned.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review and we apologise for any inconvenience caused with your recent purchase. If you'd prefer to shop our ranges in person, you can find your nearest store via the following link - https://www.jonrichard.com/map Thank you, Jon Richard Team

Posted 2 years ago

“I really like them but I was hoping they’d be slightly bigger. Maybe the photo is a little deceptive as I couldn’t see any measurements.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Thank you, Jon Richard Team

Posted 2 years ago

“Lovely bracelet but a real shame it doesn’t come with a gift box or pretty bag - I was a gift”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard Team

Posted 2 years ago

“Jewellery set arrived quickly. Unfortunately the clasp on the bracelet was broken. I emailed the company and they got back to me really quickly to say they would post me out the whole set again and I could keep the necklace & earrings from the orginal set. Arrived within days. What great service. I love Jon Richards jewellery & have numerous pieces. Would highly recommended them”

Helpful Report

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,293 reviews