Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.38

4.4 Rating 5,293 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful necklace and earrings, pictures don't do them justice. Speedy delivery”

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Posted 2 years ago

“They are really pretty and the person I bought them for loved them.”

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Posted 2 years ago

“This present was brought for a gift for my Mum for mother day first time ordering from Jon Richard and was very happy with my purchase. I received and on time.”

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Posted 2 years ago

“I wanted to replace a much loved necklace. I emailed customer service at the weekend, and following a few emails by Monday lunchtime they had located the final item in the warehouse and helped arrange the payment for the order. I was kept informed all the way through and Carla was extremely helpful. I'm looking forward to receiving it in the next few days.”

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Posted 2 years ago

“Absolutely delighted with the necklace, superb customer service too. Thank you”

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Posted 2 years ago

“One earring arrived broken, tried to contact you without success.”

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Posted 2 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the following returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Really lovely for the money :-)”

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Posted 2 years ago

“I have been buying gifts from Jon Richard for many years and it has never disappointed me. I have bought 3 gits set from Jon Richard. They are absolutely beautiful, delicate and well-finished.”

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Posted 2 years ago

“Excellent customer service, and the earrings are gorgeous. Their quality of jewellery is second to none and beautifully made. Also, as I was sending it as a gift, I called them up to add a card; so that my friend knew the gift came from me.”

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Posted 2 years ago

“Was not impressed with my tiara as it arrived out of shape and after trying to fix it, it still didn’t look right. I have purchased another one.”

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Posted 2 years ago

“Lovely necklace I bought 4 for my bridesmaids to wear when I get married. They were also a great price”

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Posted 2 years ago

“Loved my sterling silver Jewellery from JonRichard lovely gift box”

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Posted 2 years ago

“Lovely necklace and earrings set, worth the money”

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Posted 2 years ago

“Excellent service and item quality is excellent as is the customer service I’d use them again and highly recommended them”

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Posted 2 years ago

“Excellent service once again. Bought Tree of Life set on behalf of a friend (I'd bought her Christmas gift from Jon Richards) in the sale recently. We were both amazed at quality and price.”

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Posted 2 years ago

“Lovely clip earrings. One pair, clip broke and they immediately sent me another pair without having to return broken item. Will definitely buy from them again. First class service😊😊”

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Posted 2 years ago

“Really good quality better than i could imagine.”

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Posted 2 years ago

“Beautiful jewellery, love it thank you”

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Posted 2 years ago

“Lovely jewellery”

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Posted 2 years ago

“Great service, I am very pleased woth my purchases. They arrived quickly and are very nice.”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,293 reviews