Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,511 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,511 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pearl earrings - one pearl fell out as soon as I touched the earring. Silver and gold effect earrings- both cushion pads dropped out and so far I’ve not managed to push them back in. Necklace - still in packaging. Not impressed with purchases!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 2 years ago

“I bought a sterling silver pendant necklace. It arrived very quickly and the small cubic zirconia pendant looked fine, but the chain seemed very thin. I bought it to wear at a wedding in Australia, so packed it. When I went to put it on, the clasp immediately came away from the chain so I never got to wear it at all. I should have gone to Primark or Claire's Accessories, would have been better quality.”

Helpful Report

Posted 2 years ago

“Everything is beautiful ,,delivered promptly and good value ,,,however products are very very much smaller than pictures lead you to believe which can disappoint if they are meant for gifts , it may be an idea to include the boxes or packaging rather than charging extra”

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Posted 2 years ago

“I was very pleased with the necklace and was delivered in good time”

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Posted 2 years ago

“We’ll I’d review if I’d been a customer in the full sense of the word. Ordered and paid for a silver bracelet , purchase was confirmed and then within a few hours got a message I was to receive a refund. My complaint is that at no time did I recieve a message to apologise for the inconvenience.. not a sorry in sight !! Poor customer service and no bracelet!!!”

Helpful Report

Posted 2 years ago

“I loved my items an they look lovely on”

Helpful Report

Posted 2 years ago

“Beautiful colour just what I was looking for to go with a wedding outfit, the bracelet was lovely and the necklace was lovely but the necklace just wouldn't stay in place to show the lovely coloured stones, kept twisting to show the back so sadly returned. Still waiting for a refund but only returned last week don't know how long it takes”

Helpful Report

Posted 2 years ago

“I did not receive items since 10 days and your customer service is not answering my email and I have no idea where is my items. No phone number to contact and I have no idea what to do.”

Helpful Report

Posted 2 years ago

Hi, Thank you for you recent review. Our Customer Service team are currently investigating this issue for you and will be in touch soon to help resolve this. Thank you, Jon Richard

Posted 2 years ago

“Very disappointed Not received my order”

Helpful Report

Posted 2 years ago

Hi, Thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Deeply disappointed with these earrings. The website photo makes them look fairly substantial but in reality they are absolutely tiny. Won't buy from here again.”

Helpful Report

Posted 2 years ago

“The headband I bought was beautiful & just what I wanted for my hair, to wear to a wedding. Sadly, it was broken on arrival but I had no time to return it so I fixed it with some superglue & it's as good as new. I wouldn't let this put me off in future though as it really was pretty.”

Helpful Report

Posted 2 years ago

“Very happy with my purchase. Beautiful earrings. Have been looking for these everywhere”

Helpful Report

Posted 2 years ago

“Loved my necklace and earring set really good quality.”

Helpful Report

Posted 2 years ago

“Beautiful jewellery at affordable prices”

Helpful Report

Posted 2 years ago

“Really pleased with both purchase and delivery. I will certainly be using the website again when needed.”

Helpful Report

Posted 2 years ago

“Purchased a lovely sterling silver bracelet as a gift for a friend who was retiring. The bracelet was lovely quality and delivery arrived when expected. Can’t fault the communication or service. Will definitely shop with Jon Richard again.”

Helpful Report

Posted 2 years ago

“Lovely items, always good quality. Fast delivery.”

Helpful Report

Posted 2 years ago

“Stone missing and a little larger than expected”

Helpful Report

Posted 2 years ago

“Very pleased with the delivery,,& also for the item received..Thank you”

Helpful Report

Posted 2 years ago

“Fantastic service, great communication upgraded my delivery option for free as I needed speedy delivery Product clip on earings exceeded my expectation perfect gift Thank you so much will certainly be using you again Sue Ward”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review! We are thrilled that you found the product clip-on earrings to exceed your expectations and that we were able to get them to you in time! We really appreciate you being a returning customer, and we look forward to serving you again soon. Thanks, Jon Richard

Posted 2 years ago

Jon Richard is rated 4.4 based on 5,511 reviews