Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,509 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived in good time however the sterling silver earrings i bought arrived with some rust/tarnishing and look like quite bad quality. They already look very worn which for the price mark doesnt seem great. Wont be buying again.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“The gift was perfect for my daughter and she loved it.”

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Posted 2 years ago

“Beautiful jewelry, great quality and really fast delivery, very pleased!”

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Posted 2 years ago

“Beautiful wide sparkly bracelet, well made, nicely packed, perfect!”

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Posted 2 years ago

“So happy with all 4 of the jewellery sets for myself and my three bridesmaids can’t wait to see everyone in them. Standard Delivery was only a few days as well”

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Posted 2 years ago

“I was amazed at how quickly the item was dispatched. Bought the jewellery for my granddaughter to wear at her prom and she loves it.”

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Posted 2 years ago

“Lovely necklace great quality and good value”

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Posted 2 years ago

“I was extremely happy with my purchase and would definitely recommend JonRichard.”

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Posted 2 years ago

“Easy to order online. Beautiful quality and great sale price. Arrived quickly.”

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Posted 2 years ago

“Excellent service, delivery etc. however, even tho I measured off their guidelines the item was far smaller than I expected and I had to return it. 🤨”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent purchase. We welcome all feedback from our customers - if you are able to send further details to customerservice@jonrichard.com we will investigate this issue accordingly. Thank you, Jon Richard

Posted 2 years ago

“Very satisfied with lovely products as usual.”

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Posted 2 years ago

“Very happy with the prompt delivery and nice jewellery”

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Posted 2 years ago

“Quick delivery. V good customer service. Will purchase again and recommend”

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Posted 2 years ago

“I got a pair of silver rectangular earrings. Looks so lovely. Very pleased with my purchase.”

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Posted 2 years ago

“Very quick delivery and my mother loved her earrings. The loss of 2 stars is for the follow up from customer services where I emailed a request and never got any response.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We are sorry to hear of the recent issue you experienced, our customer service team at customerservice@jonrichard.com have been notified and will follow up on the request as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Beautiful bracelet as described. Efficient service. Would definitely recommend and order again”

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Posted 2 years ago

“I’m normally very pleased with items from here however this recent necklace was a shame. The clasp seems to have been damaged or not correct, lost this the first time I wore it… I’m sure careful with clasps.. it fell off in the sink first time, I re did it up and double checked… it was lost about 30 minutes later.. it was for my birthday… a shame. I will re order as it looked nice.. I hope someone will help me with this.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry to hear about the recent issue you experienced; if you find a defect or damage within 30 days, contact our Customer Care Team as soon as possible at customerservice@jonrichard.com with your WEB order number to hand. Thank you, Jon Richard

Posted 2 years ago

“Paid for quick delivery and everything was received on time. Well Packed. Will definitely use again.”

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Posted 2 years ago

“Earrings, ordered arrived promptly.”

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Posted 2 years ago

“Was really delighted with my purchase great quality and loved the pricr”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,509 reviews