Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,582 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely. Well made and for the size of the piece, quite heavy. The recipient loved it :o)”

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Posted 2 years ago

“Very pleased with purchases and service! I am sure my friends will appreciate their small presents! Thank you!”

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Posted 2 years ago

“Items are lovely, quickly delivered. The only snag was that the boxes all broke when opened, so not ideal as a gift. However, for the price they were great value.”

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Posted 2 years ago

“Received my jewellery and the quality is amazing”

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Posted 2 years ago

“My ring arrived super fast and they were so much nicer in person. Absolutely love them and will definitely order more jewellery.”

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Posted 2 years ago

Thank you for the 5 star rating! It's always great to hear when customers are delighted with our products. We are so glad your ring arrived quickly and that you love it! We look forward to having you shop with us for more jewellery soon. Thanks, Jon Richard

Posted 2 years ago

“Brought a gorgeous set for my wedding. Cannot fault it. Looked amazing on the day too”

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Posted 2 years ago

“My jacket butterfly pin was perfect It was excellent value for money and was well packed and presented in a lovely box.”

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Posted 2 years ago

“Received an empty box with a delivery note saying the jewellery was to be refunded. No email, no update. I almost gifted someone an empty box because of your lack of professional customer service. Absolutely disappointed as there's now no time left to get another present.”

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Posted 2 years ago

“I bought an earring 5 weeks ago and I have not received it and my money has not been returned. The site has no number to contact them. Its such a shame I didn't read the review before purchasing this item. I would need my money to be returned ASAP.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Lovely helpful staff had a broken braclet but they were great and sorted it out quickly thank you and I forgot to say that the rest of my order was great really pleased”

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Posted 2 years ago

“I am again delighted with my purchases. Lovely items reduced in the sale (two necklaces), ease of purchase and speed of delivery all great. Would recommend.”

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Posted 2 years ago

“Pearl earrings - one pearl fell out as soon as I touched the earring. Silver and gold effect earrings- both cushion pads dropped out and so far I’ve not managed to push them back in. Necklace - still in packaging. Not impressed with purchases!”

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Posted 2 years ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 2 years ago

“I bought a sterling silver pendant necklace. It arrived very quickly and the small cubic zirconia pendant looked fine, but the chain seemed very thin. I bought it to wear at a wedding in Australia, so packed it. When I went to put it on, the clasp immediately came away from the chain so I never got to wear it at all. I should have gone to Primark or Claire's Accessories, would have been better quality.”

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Posted 2 years ago

“Everything is beautiful ,,delivered promptly and good value ,,,however products are very very much smaller than pictures lead you to believe which can disappoint if they are meant for gifts , it may be an idea to include the boxes or packaging rather than charging extra”

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Posted 2 years ago

“I was very pleased with the necklace and was delivered in good time”

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Posted 2 years ago

“We’ll I’d review if I’d been a customer in the full sense of the word. Ordered and paid for a silver bracelet , purchase was confirmed and then within a few hours got a message I was to receive a refund. My complaint is that at no time did I recieve a message to apologise for the inconvenience.. not a sorry in sight !! Poor customer service and no bracelet!!!”

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Posted 2 years ago

“I loved my items an they look lovely on”

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Posted 2 years ago

“Beautiful colour just what I was looking for to go with a wedding outfit, the bracelet was lovely and the necklace was lovely but the necklace just wouldn't stay in place to show the lovely coloured stones, kept twisting to show the back so sadly returned. Still waiting for a refund but only returned last week don't know how long it takes”

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Posted 2 years ago

“I did not receive items since 10 days and your customer service is not answering my email and I have no idea where is my items. No phone number to contact and I have no idea what to do.”

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Posted 2 years ago

Hi, Thank you for you recent review. Our Customer Service team are currently investigating this issue for you and will be in touch soon to help resolve this. Thank you, Jon Richard

Posted 2 years ago

“Very disappointed Not received my order”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,582 reviews