Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,766 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,766 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a two tone necklace and bracelet to match. When I received them I was extremely disappointed. They looked nothing like in the pictures. They looked cheap and the gold was so faded I had a hard time making it out to be gold! I returned them via Hermes parcel drip off almost 2 weeks ago. Still haven't heard anything back from Jon Richards.”

Helpful Report

Posted 6 years ago

“Well I would review my order however I am still waiting for my order to arrive. Can you advise please”

Helpful Report

Posted 6 years ago

A member of our customer service team will be in touch.

Posted 6 years ago

“Terrible quality. I bought a bracelet for £50. Felt like it was worth £4”

Helpful Report

Posted 6 years ago

“Disappointed with this purchase as the a lot of the outer links on the mesh bracket how snapped and stick up parallel to the bracelet - thus the bracelet gets caught on clothing and scratches your wrist. Would not recommend as the links/interlocking chains seem weak”

Helpful Report

Posted 6 years ago

“I received the 2 pairs of earrings that I ordered from you. Unfortunately both pairs were broken. I have emailed you but not had a reply.”

Helpful Report

Posted 6 years ago

“The jewelry was a complete mess, so entangled/ and although the label is correct the item is wrong.”

Helpful Report

Posted 6 years ago

“I haven’t even received my order yer”

Helpful Report

Posted 6 years ago

“I love your jewellery but I ordered it more than three weeks ago and still haven’t received it so I’m very disappointed with the delivery side of things. Thank you”

Helpful Report

Posted 6 years ago

“delivery rip off never arrived as promised”

Helpful Report

Posted 6 years ago

“My neckless is beautiful but not impressed with the quality I was taking it off the other day and it completely snapped in my hand I have managed to nip the link back together for now but it shouldnt do this I've had it only 1 week. I messaged customer services about this who asked me to send a picture but I have nipped it back together now so pointless sending a picture as it looks whole again. But it keeps snapping now and again when taking on and off would expect more for a £60 necklace its disappointing”

Helpful Report

Posted 6 years ago

“Still awaiting a refund from on line purchase which was sent back beginning of January,will never use this company again !!!!! Sent many emails ,with replays of we will look into it !!!!”

Helpful Report

Posted 6 years ago

“The delivery of my bracelet was very quick.”

Helpful Report

Posted 6 years ago

“Order confirmed. Money taken. No goods ever received. Taken an age to get a refund. Would not recommend you to anyone. Extremely disappointed.”

Helpful Report

Posted 6 years ago

“0 out of 5. Order no. #1698091. 5 items ordered on the 29th Nov, queried delevery prior to Xmas told only two now in stock. They would send free gift boxes with these two items due to inconvenience caused. Items still not received on the 27th Dec. Still waiting refunds. Communication discraceful. Extremely disappointed. Would not recommend to friends and clients.”

Helpful Report

Posted 6 years ago

“The necklace i bought came broken.”

Helpful Report

Posted 6 years ago

“Item arrived packaging got wet and box was damaged. There was no Alan Hannah box for the tiara. Wrapped in just bubble wrap. Item was not damaged thakfully.”

Helpful Report

Posted 6 years ago

“Item not delivered, no way of contacting”

Helpful Report

Posted 6 years ago

“Jewellery arrived! Hermes delivery delayed. Inadequately packaged so all earrings very badly chipped and posts squashed. Customer Services was helpful. Will not use again and cannot recommend.”

Helpful Report

Posted 6 years ago

“I didnt receive the item I ordered”

Helpful Report

Posted 6 years ago

“Absolutely appalling wouldn’t order again.”

Helpful Report

Posted 6 years ago

Jon Richard is rated 4.4 based on 5,766 reviews